Terrible customer service. Rude staffs. Talkative and shameless
Stephan Boone
YUM YUMS because of the coffee
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Boston Cream
Arron Niivila
Vegetarian options: Yes
Dietary restrictions: Sure
Parking: 10 to 15
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Donuts
denis bresolin
Always Great Service!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Candace Winegarden
I went in and asked a simple question about being able to use my tim points card twice. That took like 10 minutes to figure out. then i felt like there was a language barrier and I tried so hard to be patient. But I was trying to order things and how rude she was getting , I had to walk out . She made me cry and really upset me and then realized my friends order wasn't what she wanted or ordered. So we went back and tried to talk to her , she purposely kept ignoring me for like another 10 minutes and my friend had to chip in and say she's trying to order again. That girl walked away after bring more rude and the glares and the whispers among the staff were not professional at all or not patient. I at one point ordered my hot coffee with 3 sugars and my shot of caramel. She knew I needed to catch that next bus too, and I swear kept messing around on purpose. She at first made a iced coffee ( not what i ordered,) and nicely tried to re-order my coffee. The next coffee had a bunch of cream and no sugar. I kept repeating my easy coffee order and wouldn't listen or try i felt. It took 4 times to make a coffee? ? Like I'm sooo disappointed in Tim's there and may not go back. The disrespect from the staff and attitude was uncalled for and was trying so hard not to let the staff get under my skin bad enough and snap and overreact. I actually wanted to order some food ( not donuts) and eat there and was so excited. Until I had to meet that mean staff lady, first thing she was rude and shirt with me. ***Also this was causing huge line ups for no reason too! If you don't like your job or people don't work at Tim's!!!!!
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Sausage Egg and Cheese English Muffin, Donuts, Bacon English Muffin
Logan Hill (Æíxìlïmar)
Slow order taking consistently told to hold on and push back from employees l
Atmosphere: 1
Food: 3
Service: 2
JOEL JOSEPH
Worst place for a loaded wrap. You might get almost double the quantity in other Tim's in town.
Atmosphere: 4
Food: 2
Service: 4
Panchadar Anish
Waited almost 10 mins, no one mentioned my order was ready!!
Namini Malik
The food is good but I must say the service is very slow especially if it's a dine in. Although, they are pretty good with takeaways.
Vegetarian options: I like their cilantro lime veggie wrap.
Atmosphere: 3
Food: 4
Service: 2
Talyn Lynne
The service here is excellent, staff are amazing and friendly. There's a big issue with the flies in this establishment and it's been ongoing. The manager needs to step up and stop ignoring the flies breeding all over the food. There's no way they don't notice the infestation. The donuts and cookies have flies landing on them, breeding on them, and they serve it to customers One would think with flies comes maggots. Please resolve this issue as it's a health hazard.
They always get the order wrong, and the drive thru line always takes forever.
Atmosphere: 2
Food: 1
Service: 1
Shagan Brar
this tim hortons shows 24 hours open, i am truck driver i am working at night i deliver a food different different store last night i go drive thru but manager cannot give a coffee but every other location tim hortons give a coffee to truck driver at night give to drive thru, but she said we can't give coffee to truck drivers.
R. W.
Couldn't get any food, it appears no one is working the front counter today. 8 people working the drive through though. I stood at the counter for 5 minutes like a chump before heading to a different restaurant for food. Never even an acknowledgement from staff I was there.
Service: 1
Andrei Rosario
I live near this Tims location, and it’s right beside the bus stop that I use to get to work and back home. I started going here a few months ago. I normally come in during the times when there is no rush at around 6-7am. Though the food is great, the service has been inconsistent.
There have been several times where I’d place an order in store for a couple of wraps and a hot coffee. Small line-up in store and in the drive-thru. I’d receive my order either right away or within 7-15 minutes. In most cases, it’s been the latter.
There would also be times I would place an online order for ASAP, arrive at the store within 5-10 minutes, and I would receive my order after I check in with staff (which I don’t think I should be doing anyways if it’s already paid) and wait for 10 minutes, even if it’s not busy inside or there is a small drive-thru line-up.
I had an incident where I placed an order 10 minutes prior to arriving to the store. I noticed that my food and drink weren’t ready, despite having no line in store and a small line in the drive-thru. I checked in with a staff member at the counter and I chatted with a friend while I waited. I ended up receiving my order 25 minutes later. I asked why it took so long and the staff gave me attitude and told me that I didn’t specifically check in with a different worker in a condescending tone.
There are more situations that have happened, but these stick out to me. I have my experiences dated and timed as well - partly so I know I’m not going crazy.
Don’t get me wrong. Some days are great, but the bad days are trumping the good days at this point. If it continues to stay inconsistent like this, I’d be forced to go to the Circle K around the corner for $1.5 coffee and it’s instant, and I really don’t want to switch.
Food: 5
Service: 2
Nathan Wood
When I have my coffee and chocolate chip muffin I need at least 10 flies buzzing around me and walking on my table watching me while I eat.
Terrible customer service. Rude staffs. Talkative and shameless
YUM YUMS because of the coffee
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Boston Cream
Vegetarian options: Yes
Dietary restrictions: Sure
Parking: 10 to 15
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Donuts
Always Great Service!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
I went in and asked a simple question about being able to use my tim points card twice. That took like 10 minutes to figure out. then i felt like there was a language barrier and I tried so hard to be patient. But I was trying to order things and how rude she was getting , I had to walk out . She made me cry and really upset me and then realized my friends order wasn't what she wanted or ordered. So we went back and tried to talk to her , she purposely kept ignoring me for like another 10 minutes and my friend had to chip in and say she's trying to order again. That girl walked away after bring more rude and the glares and the whispers among the staff were not professional at all or not patient. I at one point ordered my hot coffee with 3 sugars and my shot of caramel. She knew I needed to catch that next bus too, and I swear kept messing around on purpose. She at first made a iced coffee ( not what i ordered,) and nicely tried to re-order my coffee. The next coffee had a bunch of cream and no sugar. I kept repeating my easy coffee order and wouldn't listen or try i felt. It took 4 times to make a coffee? ? Like I'm sooo disappointed in Tim's there and may not go back. The disrespect from the staff and attitude was uncalled for and was trying so hard not to let the staff get under my skin bad enough and snap and overreact. I actually wanted to order some food ( not donuts) and eat there and was so excited. Until I had to meet that mean staff lady, first thing she was rude and shirt with me.
***Also this was causing huge line ups for no reason too! If you don't like your job or people don't work at Tim's!!!!!
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Sausage Egg and Cheese English Muffin, Donuts, Bacon English Muffin
Slow order taking consistently told to hold on and push back from employees l
Atmosphere: 1
Food: 3
Service: 2
Worst place for a loaded wrap. You might get almost double the quantity in other Tim's in town.
Atmosphere: 4
Food: 2
Service: 4
Waited almost 10 mins, no one mentioned my order was ready!!
The food is good but I must say the service is very slow especially if it's a dine in. Although, they are pretty good with takeaways.
Vegetarian options: I like their cilantro lime veggie wrap.
Atmosphere: 3
Food: 4
Service: 2
The service here is excellent, staff are amazing and friendly.
There's a big issue with the flies in this establishment and it's been ongoing.
The manager needs to step up and stop ignoring the flies breeding all over the food. There's no way they don't notice the infestation.
The donuts and cookies have flies landing on them, breeding on them, and they serve it to customers
One would think with flies comes maggots.
Please resolve this issue as it's a health hazard.
Service: 5
Restaurantji Recommends
They always get the order wrong, and the drive thru line always takes forever.
Atmosphere: 2
Food: 1
Service: 1
this tim hortons shows 24 hours open, i am truck driver i am working at night i deliver a food different different store last night i go drive thru but manager cannot give a coffee but every other location tim hortons give a coffee to truck driver at night give to drive thru, but she said we can't give coffee to truck drivers.
Couldn't get any food, it appears no one is working the front counter today. 8 people working the drive through though. I stood at the counter for 5 minutes like a chump before heading to a different restaurant for food. Never even an acknowledgement from staff I was there.
Service: 1
I live near this Tims location, and it’s right beside the bus stop that I use to get to work and back home. I started going here a few months ago. I normally come in during the times when there is no rush at around 6-7am. Though the food is great, the service has been inconsistent.
There have been several times where I’d place an order in store for a couple of wraps and a hot coffee. Small line-up in store and in the drive-thru. I’d receive my order either right away or within 7-15 minutes. In most cases, it’s been the latter.
There would also be times I would place an online order for ASAP, arrive at the store within 5-10 minutes, and I would receive my order after I check in with staff (which I don’t think I should be doing anyways if it’s already paid) and wait for 10 minutes, even if it’s not busy inside or there is a small drive-thru line-up.
I had an incident where I placed an order 10 minutes prior to arriving to the store. I noticed that my food and drink weren’t ready, despite having no line in store and a small line in the drive-thru. I checked in with a staff member at the counter and I chatted with a friend while I waited. I ended up receiving my order 25 minutes later. I asked why it took so long and the staff gave me attitude and told me that I didn’t specifically check in with a different worker in a condescending tone.
There are more situations that have happened, but these stick out to me. I have my experiences dated and timed as well - partly so I know I’m not going crazy.
Don’t get me wrong. Some days are great, but the bad days are trumping the good days at this point. If it continues to stay inconsistent like this, I’d be forced to go to the Circle K around the corner for $1.5 coffee and it’s instant, and I really don’t want to switch.
Food: 5
Service: 2
When I have my coffee and chocolate chip muffin I need at least 10 flies buzzing around me and walking on my table watching me while I eat.
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