I would like to file a formal complaint regarding a negative experience I had with one of your employees at the Dufferin Mall branch.
In last week, I was sitting at a table waiting for my wife so we could order Cinnabon and coffee. A man approached and politely asked for a chair, which I gladly offered. He sat next to me at the same table.
Shortly after, a Cinnabon employee approached me and asked me to give up the table. I explained that the man could sit with me, as there was no issue. However, the employee responded in an unprofessional and inappropriate tone, and proceeded to remove the table in front of me without further explanation. This was extremely rude and disrespectful.
What made the situation even more frustrating was that there were other empty tables available at the time. When I addressed her behavior and mentioned that I intended to file a complaint, she dismissively replied, “I don’t care.”
I am deeply disappointed by this experience. This kind of attitude and customer service reflects poorly on the Cinnabon brand. I expect your staff to treat all customers with courtesy and respect, and this encounter was far from acceptable.
I hope appropriate action will be taken to ensure this does not happen to other customers in the future.
Oksana Nesterenko
Hi there, I was really looking forward to enjoying some fresh, gooey Cinnabons, but unfortunately, the ones I received were dry and disappointing. It’s especially frustrating because I had ordered a big box, planning to share them with friends. When people get a large box, it’s often meant to be a treat for a group, and I felt embarrassed offering something that didn’t meet expectations. Just wanted to share this feedback — I hope future batches can be the warm, fresh treat people are excited for.
B A
Ordered Via Ubereats and tasted stale. Had hardly any frosting and was slightly raw as well. (People complaining about it being raw are correct) Waste of money. Don’t order from here. Hire better people please. Other locations same thing. Used to be good, not anymore.
MAHAK BASSI
The caramel pecan cinnabon and caramel milkshake is the best! Must try if you have a sweet tooth!
Amarjit Dhamrait
Cinnabon was fresh and not overly sweet.
L A
last two times I came here the buns were 100% raw on the inside... like gummy and not cooked at all. that can make people incredibly sick, eating raw flour.
Atmosphere: 1
Food: 1
Service: 2
Juliette Abrieu
Excellent cinnamon rolls! Probably the best I've eaten! It was worth the detour to this shopping center away from the city center. We asked for them without frosting and they were fresh out of the oven! Very fast service.
Atmosphere: 5
Food: 5
Service: 5
R M
Used to be really good but it’s just okay now. I really liked the cinnamon sticks they had but it’s since been discontinued. I hope they bring those back. Best to asked for it warmed up as it doesn’t taste that good cold.
Bárbara Lucia Felix Cicala
I was on exchange in Toronto in 2018 and I happened to pass by this store, the full rolls took me almost floating to the store because they were so good. One of my fondest memories of Canada, it's very difficult to find a roll as delicious as this one. Next time I'm in Toronto, I won't miss the store!
Atmosphere: 5
Food: 5
Service: 5
Cj
Their prices have gone up. I just hope they give an additional cream cheese. Overall, quality of their products are pretty decent and buns are made fresh. Their Filipino staff appears to be chatting more instead of helping especially when the lines get busy. Please be attentive towards the number of customers coming and lining up and make an effort to reduce the wait times by helping other staff at the cash register. Would come again. Cinnabon always has great buns!
I got the minibon with caramel and pecan toppings. It was alright as I believe there’s only so many different ways a cinnamon bun can come out. It’s quite pricy but will probably buy the classic flavor next time.
Atmosphere: 4
Food: 4
Service: 4
degree ale farmer
Staff don’t know how to talk with coustmer
Atmosphere: 1
Food: 1
Service: 1
Caroline Gagnon
God it's good
Food: 5
Service: 5
MA
I asked for a dozen Cinnabons to be freshly made, instead the cook got mad at me and started yelling slurs “ you don’t know what your talking about, Idio…” and tried to sell me the old oneOnce before same thing happened to me and I bought the old one but it was hard as a rock, so I wasn’t going to let that happen to me again. I asked them for fresh and they said I have to wait 45 mins although they had fresh ones that just came out of the oven but they refused me and said they won’t serve me here because I always ask for “fresh off the oven”I would never go back there anymore since they can’t serve fresh Cinnabons*** update in the situation: although they replied to my review and promised to get this issue resolved and the said they would contact me in their website to “make this right” I was never contacted and I saw the same person working with the same attitude towards another customer just yesterday. So there is not going to be any improvement unfortunately
Atmosphere: 1
Food: 1
Service: 1
Mk
Middle of the Cinnabon was dry and like it had been sitting for at least an hour. Was so excited for this as I have not had it in years and was SO shocked and sad at the quality fall off.
Dear Cinnabon Customer Service,
I would like to file a formal complaint regarding a negative experience I had with one of your employees at the Dufferin Mall branch.
In last week, I was sitting at a table waiting for my wife so we could order Cinnabon and coffee. A man approached and politely asked for a chair, which I gladly offered. He sat next to me at the same table.
Shortly after, a Cinnabon employee approached me and asked me to give up the table. I explained that the man could sit with me, as there was no issue. However, the employee responded in an unprofessional and inappropriate tone, and proceeded to remove the table in front of me without further explanation. This was extremely rude and disrespectful.
What made the situation even more frustrating was that there were other empty tables available at the time. When I addressed her behavior and mentioned that I intended to file a complaint, she dismissively replied, “I don’t care.”
I am deeply disappointed by this experience. This kind of attitude and customer service reflects poorly on the Cinnabon brand. I expect your staff to treat all customers with courtesy and respect, and this encounter was far from acceptable.
I hope appropriate action will be taken to ensure this does not happen to other customers in the future.
Hi there,
I was really looking forward to enjoying some fresh, gooey Cinnabons, but unfortunately, the ones I received were dry and disappointing. It’s especially frustrating because I had ordered a big box, planning to share them with friends. When people get a large box, it’s often meant to be a treat for a group, and I felt embarrassed offering something that didn’t meet expectations.
Just wanted to share this feedback — I hope future batches can be the warm, fresh treat people are excited for.
Ordered Via Ubereats and tasted stale. Had hardly any frosting and was slightly raw as well. (People complaining about it being raw are correct) Waste of money. Don’t order from here. Hire better people please. Other locations same thing. Used to be good, not anymore.
The caramel pecan cinnabon and caramel milkshake is the best!
Must try if you have a sweet tooth!
Cinnabon was fresh and not overly sweet.
last two times I came here the buns were 100% raw on the inside... like gummy and not cooked at all. that can make people incredibly sick, eating raw flour.
Atmosphere: 1
Food: 1
Service: 2
Excellent cinnamon rolls! Probably the best I've eaten! It was worth the detour to this shopping center away from the city center.
We asked for them without frosting and they were fresh out of the oven! Very fast service.
Atmosphere: 5
Food: 5
Service: 5
Used to be really good but it’s just okay now. I really liked the cinnamon sticks they had but it’s since been discontinued. I hope they bring those back. Best to asked for it warmed up as it doesn’t taste that good cold.
I was on exchange in Toronto in 2018 and I happened to pass by this store, the full rolls took me almost floating to the store because they were so good. One of my fondest memories of Canada, it's very difficult to find a roll as delicious as this one. Next time I'm in Toronto, I won't miss the store!
Atmosphere: 5
Food: 5
Service: 5
Their prices have gone up. I just hope they give an additional cream cheese. Overall, quality of their products are pretty decent and buns are made fresh. Their Filipino staff appears to be chatting more instead of helping especially when the lines get busy. Please be attentive towards the number of customers coming and lining up and make an effort to reduce the wait times by helping other staff at the cash register. Would come again. Cinnabon always has great buns!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I got the minibon with caramel and pecan toppings. It was alright as I believe there’s only so many different ways a cinnamon bun can come out. It’s quite pricy but will probably buy the classic flavor next time.
Atmosphere: 4
Food: 4
Service: 4
Staff don’t know how to talk with coustmer
Atmosphere: 1
Food: 1
Service: 1
God it's good
Food: 5
Service: 5
I asked for a dozen Cinnabons to be freshly made, instead the cook got mad at me and started yelling slurs “ you don’t know what your talking about, Idio…” and tried to sell me the old oneOnce before same thing happened to me and I bought the old one but it was hard as a rock, so I wasn’t going to let that happen to me again. I asked them for fresh and they said I have to wait 45 mins although they had fresh ones that just came out of the oven but they refused me and said they won’t serve me here because I always ask for “fresh off the oven”I would never go back there anymore since they can’t serve fresh Cinnabons*** update in the situation: although they replied to my review and promised to get this issue resolved and the said they would contact me in their website to “make this right” I was never contacted and I saw the same person working with the same attitude towards another customer just yesterday. So there is not going to be any improvement unfortunately
Atmosphere: 1
Food: 1
Service: 1
Middle of the Cinnabon was dry and like it had been sitting for at least an hour. Was so excited for this as I have not had it in years and was SO shocked and sad at the quality fall off.
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