5 stars for the pastries, 0 stars for customer service. This morning at 7 AM, I visited Danish Pastry for the first time. The variety of pastries is impressive, and the quality is outstanding. However, the customer service was disappointing. From the moment I walked in, I felt unwelcome—no greeting, no acknowledgment. In particular, the older lady working there seemed indifferent and dismissive. It's surprising to see repeated complaints about her in reviews, yet nothing seems to change. Great pastries, but they seriously need to improve how they treat customers.
Atmosphere: 1
Food: 5
Service: 1
Gabriella Cattaneo
Convenient spot for a snack at the train station. We were really happy with our pastries. We had a ham & havarti croissant and a cinnamon snail. Both were delicious and the prices are very good! Not the best pastries i’ve had, but you would normally pay much more for the same quality. Staff not overly friendly.
Food: 5
Recommended dishes: Pastries
Wendy
I visited around 5:30 p.m. on the 25th, and the employee who served the bread was friendly, but the dark-skinned, thin female employee who was looking at the counter was very unfriendly. I had my arms crossed and the employee who had chosen the bread handed me the bread. Without saying a word, I entered the price into the reader and received the bread without saying anything.
Service: 1
Simon C
Worst service ever!!! I spent $180+ in the store, thought they be happy. I get this rude attitude like they don't want my business. I was tempted to walk out multiple times while the grumpy old lady got my order. I will definitely take my corporate orders elsewhere. Be warned.
Atmosphere: 1
Food: 2
Service: 1
Lisa
Incredibly lacking in the service department.
Service: 2
N. Thomas Posthuma
Great food, but hey water is free, can you at least fill my cup when I buy a $3 tea? The double cup is thoughtful, but I like trees and these cups are already insulated anyway.
Vegetarian options: Veggie sandwiches available (same price though as meat) and most pastries are veggie friendly too.
Wheelchair accessibility: Union station is fully accessible.
Atmosphere: 4
Food: 5
Service: 2
Recommended dishes: Æblefisk, Apricot Pastry, Høj Snegl
Lavender Lilac
Been here a few times, always very consistent and everything’s a good price
Minnie L
The pastries are great - but I dread going in there due to "not so great" customer service. I've been trying lile 7x and everytime - not such great customers service!
Atmosphere: 2
Food: 4
Service: 1
J B
They have a nice selection of pastries. As you can read other reviews of customer service is pretty bad at this location. I don’t go in. They’re specifically because of the customer service.
As far as the atmosphere, it’s spar and cold feeling they can do quite a bit to invite more people in.
Atmosphere: 3
Food: 4
Service: 1
Jules
I was pleasantly surprised with these treats today! Their cookies are always so delicious, and this time was no exception!
While the pastry was good, a staff member was quite rude to me when I asked for a cinnamon roll when I should have called it a “cinnamon bun”
Atmosphere: 3
Food: 5
Service: 2
Recommended dishes: Pastries
Shiamaa Abdul
I'm addicted to coffee, Mucha, and a vig sandwich
Food: 5
Service: 4
아나Anna
I went to buy some bread, and the person at the register crossed their arms, looked me up and down, and gestured with their hand to tap the card machine without saying anything. They didn’t greet me, nor did they give me a receipt. It was extremely rude. If this is the level of service at this store, it’s abysmal. If not, then that person was being racist. The service level is extremely low. I won’t be coming back.
5 stars for the pastries, 0 stars for customer service.
This morning at 7 AM, I visited Danish Pastry for the first time. The variety of pastries is impressive, and the quality is outstanding. However, the customer service was disappointing. From the moment I walked in, I felt unwelcome—no greeting, no acknowledgment. In particular, the older lady working there seemed indifferent and dismissive. It's surprising to see repeated complaints about her in reviews, yet nothing seems to change. Great pastries, but they seriously need to improve how they treat customers.
Atmosphere: 1
Food: 5
Service: 1
Convenient spot for a snack at the train station. We were really happy with our pastries. We had a ham & havarti croissant and a cinnamon snail. Both were delicious and the prices are very good! Not the best pastries i’ve had, but you would normally pay much more for the same quality. Staff not overly friendly.
Food: 5
Recommended dishes: Pastries
I visited around 5:30 p.m. on the 25th, and the employee who served the bread was friendly, but the dark-skinned, thin female employee who was looking at the counter was very unfriendly.
I had my arms crossed and the employee who had chosen the bread handed me the bread. Without saying a word, I entered the price into the reader and received the bread without saying anything.
Service: 1
Worst service ever!!! I spent $180+ in the store, thought they be happy. I get this rude attitude like they don't want my business. I was tempted to walk out multiple times while the grumpy old lady got my order. I will definitely take my corporate orders elsewhere. Be warned.
Atmosphere: 1
Food: 2
Service: 1
Incredibly lacking in the service department.
Service: 2
Great food, but hey water is free, can you at least fill my cup when I buy a $3 tea? The double cup is thoughtful, but I like trees and these cups are already insulated anyway.
Vegetarian options: Veggie sandwiches available (same price though as meat) and most pastries are veggie friendly too.
Wheelchair accessibility: Union station is fully accessible.
Atmosphere: 4
Food: 5
Service: 2
Recommended dishes: Æblefisk, Apricot Pastry, Høj Snegl
Been here a few times, always very consistent and everything’s a good price
The pastries are great - but I dread going in there due to "not so great" customer service. I've been trying lile 7x and everytime - not such great customers service!
Atmosphere: 2
Food: 4
Service: 1
They have a nice selection of pastries. As you can read other reviews of customer service is pretty bad at this location. I don’t go in. They’re specifically because of the customer service.
As far as the atmosphere, it’s spar and cold feeling they can do quite a bit to invite more people in.
Atmosphere: 3
Food: 4
Service: 1
I was pleasantly surprised with these treats today! Their cookies are always so delicious, and this time was no exception!
Restaurantji Recommends
Very bad untrained servers.
Never again!!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pastries
While the pastry was good, a staff member was quite rude to me when I asked for a cinnamon roll when I should have called it a “cinnamon bun”
Atmosphere: 3
Food: 5
Service: 2
Recommended dishes: Pastries
I'm addicted to coffee, Mucha, and a vig sandwich
Food: 5
Service: 4
I went to buy some bread, and the person at the register crossed their arms, looked me up and down, and gestured with their hand to tap the card machine without saying anything. They didn’t greet me, nor did they give me a receipt. It was extremely rude. If this is the level of service at this store, it’s abysmal. If not, then that person was being racist. The service level is extremely low. I won’t be coming back.
Atmosphere: 1
Food: 1
Service: 1
Must try the Cheese Cake.
One of my favorites. ?
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Pastries
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