McDonald’s

The food is made as intended for every McDonalds. This is a busy location and they’re usually speedy about orders.

They’re often out of certain foods which are still available to order at the self checkout machines.

In terms of service, it’s fine I guess. There’s like a handful of people who work here who are weirdly obsessed with me and it’s weird. With all due respect, it’s sad behavior and those people need to mind their business.

The Atmosphere changes based on the events in the area but the homeless and mentally ill people who frequent the food court in droves makes it an entertaining experience.

Atmosphere: 3

Food: 4

Service: 2

Opening says 6am they opened @6:05am. My egg muffin sandwich was full of egg shells🥴. Poorly made. Only had one person making food and took forever. Mini hash browns not fried only ovened baked, which were soggy and cold.

Atmosphere: 1

Food: 1

Service: 1

Terrible.
Poorly managed, poorly run.

Open at 6am, they were late. No food ready.
They had 30people waiting in line & 1 international worker making all the food.
They were slow, sloppy, untrained with no concept of what they were doing.
Our eggs were loaded with shells & everything else bland & poorly made.
Absolute garbage. We felt ill all day afterwards.
Avoid at all costs.

Atmosphere: 1

Food: 1

Service: 1

My poor double toasted extra butter bagel isn’t giving what I asked for it’s straight up burnt up

Food: 1

Service: 1

I just bought a regular size oreo mcflurry, and there's maybe one Oreo worth of cookie in it. I told the staff and they brushed me off saying "that's just how it comes".

Do something about your rude staff. What is wrong with your training that staff don't address problems and concerns. I should've just gotten an ice cream at this point.

Atmosphere: 1

Food: 1

Service: 1

I had the worst experience at this McDonald's location, and it’s honestly one of the most unprofessional visits I’ve ever had.

I was on the phone for a medical appointment when I accidentally hit “pay at counter” on the kiosk. I went to the counter to pay, still on the phone, and was immediately confronted by an aggressive customer accusing me of cutting the line. I tried to explain the situation and went back to the line, but when I returned to the front to pay, the manager, John (whose name was barely visible on his badge due to all the stickers), treated me horribly.

Instead of helping me resolve the issue, he rudely told me I could "wait in line like everyone else." I explained that I had already ordered and just needed to pay, and he dismissively told me to wait in line again. His tone was condescending and disrespectful, as if I was somehow beneath him. I tried to reason with him, even asking the customers in line if they were okay with me paying, and they agreed, but he still was hesitant and continued to embarrass me in front of others.

John’s attitude was completely unprofessional, and he made the whole situation unnecessarily uncomfortable. It wasn’t even about waiting in line—it was the way he spoke to me and treated me like I wasn’t a paying customer. The whole experience was disorganized, with unclear line signage.

This is by far the worst McDonald's I’ve ever visited. It’s shocking that someone like John is in charge, and I don’t think I’ll be returning anytime soon. I would not recommend this location to anyone. Customers deserve to be treated with respect, especially when they’re not being rude or aggressive, and this place failed in every way.

I took his picture and Ill be posting it on here if they store doesn't call me and apologize. I've already raised this issue to customer service. I dont care if I'm wrong, customer is a customer, as a manager, you need to be kind and understanding not rude and combative. Don't work a job where you deal with customers if you can't learn to talk to them respectfully. He also said I was not allowed to take his phone, which is INCORRECT, Legally, I can, and I have it and Ill be sending it to head office as well.

Atmosphere: 1

Food: 1

Service: 1

Owners are greedy. Charging $2.00 for an extra hash brown is insane.

Staff make it difficult for people with hearing impairment. Order numbers are cleared off screens ASAP instead of being cleared when orders are completed (as designed) making it impossible for hearing impaired customers to know when their order is ready

Atmosphere: 1

Food: 1

Service: 1

it's mcdonalds what more can i say. tastes the same everywhere, nice service too

Atmosphere: 3

Food: 4

Service: 5

Not a full menu and not the quickest, put 15 min aside if you plan on ordering here.

Atmosphere: 3

Food: 4

Service: 3

I would say it's a pretty good location however depends when you go here because this place can get really busy I went here with a friend after a big event and I did not expect to see a lot of people here at 1030pm but it happens on Saturdays especially when it's busy. They do have the self pay machines so be patient I guess and hope for the best especially at this location. Workers are polite from my experience

Atmosphere: 4

Food: 4

Service: 4

Absolutely atrocious. Would rate it 0 but thats not possible. Took them over 20 mins to make a wrap that I ordered and I ended up leaving without it because I dont have endless time on my hands unfortunately. Gave orders to people who ordered after us and when i told them i had been waiting for a while for singular snack wrap they didnt even care and just let me leave without it so i wasted my money and my time. Thanks :)

Atmosphere: 1

Food: 1

Service: 1

I ordered two sets of 10 chicken nuggets, one for me and my partner and both of them only came with 9 nuggets. This location purposely shorted them. This was on Christmas Day as well, shame on you

Food: 2

Service: 1

Yesterday, on 24.11.2024, my wife and I got food poisoning at this establishment.

Atmosphere: 1

Food: 1

Service: 1

The manager is very rude. I want a drink, and please the staff help me to choose the location on the app,but it is wrong! The manager not polite to talk with me.

Nov2024 Union Station McDonalds branch located at the busy foodcourt area

Food is typical brand with standout Canadian variation of the Poutine fries which is ok to try as a tourist.

We did try a special TS Era Bestie menu which was a bit disappointing since it didnt really offer any new menu item.

Service was typical which means that you get pretty standard service

The place is a counter in a heavy traffic area which isnt exactly that easy to find seats.

Ideal for takeouts and quick bites

Vegetarian options: No revcommended

Wheelchair accessibility: Very dense area with high foot traffic

Atmosphere: 3

Food: 3

Service: 4