Great food and atmosphere. But they operate only from 17:00 to 22:00.
Atmosphere: 5
Food: 5
Service: 5
Ankita Kumari
Food was good but the service was not upto standards for such a place.
Atmosphere: 3
Food: 4
Service: 3
jane mcgrath
I feel there is way better out there than this place.
Atmosphere: 3
Food: 3
Service: 3
James Carter
We had a great meal. It’s a little bit noisy, but the food and ambiance were great. I would definitely return.
Atmosphere: 5
Food: 5
Service: 5
Thomas Looi
Great pasta and pizza plus a variety of main dishes. I had the chopped salad which was a big serving and a nice mix of greens. For my main, I ordered the carbonara which had a nice creamy sauce with bits of pancetta and kick of black pepper.
Atmosphere: 5
Food: 5
Service: 5
Ирина Гейбо
I ordered a Caesar salad and after an hour and a half I felt signs of food poisoning.
Atmosphere: 3
Food: 1
Service: 1
Yvette In TO
We had a great date night at Piano Piano Harbord! We walked by and booked a table with AJ the receptionist who was super helpful. Our server Sky was also very friendly and efficient! We ordered the house salad and substituted the Caesar dressing on the bottom (instead of ranch) which was super yummy. For mains I ordered the mushroom cavatelli and my hubby ordered the roast chicken both were great. It is a bit noisy in the restaurant but it has a nice vibe! We will be back!
Atmosphere: 4
Food: 5
Service: 5
Rhythm Hossain
Food was pretty good, but they’re very sneaky with the bill so be careful. We got the Dinner for 2 for $148 which includes a bottle of wine, appetizer, salad, 2 meals (pizza or pasta) and 2 tiramisus. I ordered the lobster casarecce (this is a pasta) and they snuck an extra $15 onto the bill. I only found out because I looked over the bill on my OpenTable account when I got home. On their website, and on the menu, it does not show any pastas are excluded from this offer. The server did not inform me of this either. I tipped 20% as well, so I regret that. When eating here, do not make the same mistake I made, be very thorough when looking the bill over.
Just for any parents they do have high chairs they have meals for 8 month olds carrots and cucumber sticks and are very kid friendly! Great food, and staff!
Atmosphere: 5
Food: 5
Service: 5
Farokh Shahabi
For a fine dining restaurant, I expected more. The steak was overcooked, lacked flavor, and didn’t match the level of quality the setting suggested.
The service was pleasant, but the overall experience fell short of what I hoped for.
The wine selection was pretty good and offered a nice variety that complemented the meal.
Ana Maria Quiroz Perez
On our first visit, we had a negative experience, which we believe was due to an issue in the kitchen. However, I want to highlight that the manager, Charlie, reached out to me immediately, took full responsibility, and was very attentive in resolving the situation.
He invited us back to the restaurant, and on our second visit everything was completely different—in the best way. The service was excellent, the food arrived on time, and our server’s attention was beyond exceptional. He truly made us feel very well taken care of.
I genuinely appreciate the professional and kind way they handled everything. You can really see their commitment to their customers and to continuously improving the dining experience.
Atmosphere: 5
Food: 5
Service: 5
Ryu Light
Disappointing Service Food was adequate — we ordered pasta and pizza, which were noticeably less salty compared to other Piano Piano locations. However, the service was a real letdown. I took my husband here to celebrate his birthday and made that clear in our reservation, yet there was no greeting, acknowledgment, or effort to make the evening feel special. Our waitress completely ignored the occasion, and by the end, we were rushed to pay the bill and leave like it was just an ordinary dinner.
For a place that markets itself as lively and welcoming, the lack of warmth and attention was truly disappointing.
Atmosphere: 3
Food: 2
Service: 1
Elisha Porras
Food: Fantastic. Every dish was full of flavour and beautifully presented. Atmosphere:Absolutely gorgeous, loved the vibe and decor. Service: Unfortunately, this is where the experience fell apart. This was also our first time here so there’s that.
1st Issue: My group and I had a 4pm reservation, which was still during happy hour. We started off by ordering drinks (1 espresso martini, 3 Caesars - one of them extra spicy). The server who brought our drinks, a bald man with glasses working on the lower floor, showed zero hospitality. When I asked if my Caesar was made extra spicy, he flatly responded, “I don’t know, I didn’t make it.” As someone representing the restaurant, you’d think he’d at least check with the bartender instead of brushing off the question and walking away.
2nd Issue: we were only informed AFTER ordering our mains (from the regular menu, not happy hour) that we had a 90-minute dining limit and by the time our mains arrived, we had about 30 minutes left to eat. Thankfully, our main server was a sweetheart and tried to make it work for us. He even offered to move us to another table, which we appreciated.
3rd issue: just when things started to feel better, that same bald server came back near the end of our meal, while we were still enjoying dessert, to tell us the next reservation had arrived and walked away yet again. No offer for takeout boxes, no courtesy, nothing. It made us feel rushed and unwelcome.
Overall, Piano Piano has amazing food and a beautiful setting, but service like that really ruins the experience. It’s a shame because the rest of the team seemed lovely but one person’s attitude can leave a lasting bad impression.
Great food and atmosphere. But they operate only from 17:00 to 22:00.
Atmosphere: 5
Food: 5
Service: 5
Food was good but the service was not upto standards for such a place.
Atmosphere: 3
Food: 4
Service: 3
I feel there is way better out there than this place.
Atmosphere: 3
Food: 3
Service: 3
We had a great meal. It’s a little bit noisy, but the food and ambiance were great. I would definitely return.
Atmosphere: 5
Food: 5
Service: 5
Great pasta and pizza plus a variety of main dishes. I had the chopped salad which was a big serving and a nice mix of greens. For my main, I ordered the carbonara which had a nice creamy sauce with bits of pancetta and kick of black pepper.
Atmosphere: 5
Food: 5
Service: 5
I ordered a Caesar salad and after an hour and a half I felt signs of food poisoning.
Atmosphere: 3
Food: 1
Service: 1
We had a great date night at Piano Piano Harbord!
We walked by and booked a table with AJ the receptionist who was super helpful. Our server Sky was also very friendly and efficient!
We ordered the house salad and substituted the Caesar dressing on the bottom (instead of ranch) which was super yummy.
For mains I ordered the mushroom cavatelli and my hubby ordered the roast chicken both were great.
It is a bit noisy in the restaurant but it has a nice vibe!
We will be back!
Atmosphere: 4
Food: 5
Service: 5
Food was pretty good, but they’re very sneaky with the bill so be careful. We got the Dinner for 2 for $148 which includes a bottle of wine, appetizer, salad, 2 meals (pizza or pasta) and 2 tiramisus. I ordered the lobster casarecce (this is a pasta) and they snuck an extra $15 onto the bill. I only found out because I looked over the bill on my OpenTable account when I got home. On their website, and on the menu, it does not show any pastas are excluded from this offer. The server did not inform me of this either. I tipped 20% as well, so I regret that. When eating here, do not make the same mistake I made, be very thorough when looking the bill over.
Atmosphere: 3
Food: 4
Service: 2
A perfect meal out with friends. Try the risotto!
Atmosphere: 5
Food: 5
Service: 5
Great food
Restaurantji Recommends
Just for any parents they do have high chairs they have meals for 8 month olds carrots and cucumber sticks and are very kid friendly! Great food, and staff!
Atmosphere: 5
Food: 5
Service: 5
For a fine dining restaurant, I expected more. The steak was overcooked, lacked flavor, and didn’t match the level of quality the setting suggested.
The service was pleasant, but the overall experience fell short of what I hoped for.
The wine selection was pretty good and offered a nice variety that complemented the meal.
On our first visit, we had a negative experience, which we believe was due to an issue in the kitchen. However, I want to highlight that the manager, Charlie, reached out to me immediately, took full responsibility, and was very attentive in resolving the situation.
He invited us back to the restaurant, and on our second visit everything was completely different—in the best way. The service was excellent, the food arrived on time, and our server’s attention was beyond exceptional. He truly made us feel very well taken care of.
I genuinely appreciate the professional and kind way they handled everything. You can really see their commitment to their customers and to continuously improving the dining experience.
Atmosphere: 5
Food: 5
Service: 5
Disappointing Service
Food was adequate — we ordered pasta and pizza, which were noticeably less salty compared to other Piano Piano locations. However, the service was a real letdown. I took my husband here to celebrate his birthday and made that clear in our reservation, yet there was no greeting, acknowledgment, or effort to make the evening feel special. Our waitress completely ignored the occasion, and by the end, we were rushed to pay the bill and leave like it was just an ordinary dinner.
For a place that markets itself as lively and welcoming, the lack of warmth and attention was truly disappointing.
Atmosphere: 3
Food: 2
Service: 1
Food: Fantastic. Every dish was full of flavour and beautifully presented.
Atmosphere:Absolutely gorgeous, loved the vibe and decor.
Service: Unfortunately, this is where the experience fell apart. This was also our first time here so there’s that.
1st Issue: My group and I had a 4pm reservation, which was still during happy hour. We started off by ordering drinks (1 espresso martini, 3 Caesars - one of them extra spicy). The server who brought our drinks, a bald man with glasses working on the lower floor, showed zero hospitality. When I asked if my Caesar was made extra spicy, he flatly responded, “I don’t know, I didn’t make it.” As someone representing the restaurant, you’d think he’d at least check with the bartender instead of brushing off the question and walking away.
2nd Issue: we were only informed AFTER ordering our mains (from the regular menu, not happy hour) that we had a 90-minute dining limit and by the time our mains arrived, we had about 30 minutes left to eat. Thankfully, our main server was a sweetheart and tried to make it work for us. He even offered to move us to another table, which we appreciated.
3rd issue: just when things started to feel better, that same bald server came back near the end of our meal, while we were still enjoying dessert, to tell us the next reservation had arrived and walked away yet again. No offer for takeout boxes, no courtesy, nothing. It made us feel rushed and unwelcome.
Overall, Piano Piano has amazing food and a beautiful setting, but service like that really ruins the experience. It’s a shame because the rest of the team seemed lovely but one person’s attitude can leave a lasting bad impression.
Atmosphere: 5
Food: 5
Service: 2
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