Pizza Nova Support Office

I have been a Pizza Nova customer for the past 15 years. Lately, however, The lack of consistency of quality from one franchise to another has turned me off. I would get a great pizza from one place and having to toss out one from the next. After being a loyal customer for so many years I just wanted to say that it was great while it lasted. I just lost my appetite for unpleasant surprises. I hope you are able to fix this problem because I know that I'm not alone.

I ordered a Large pizza thin crust cup and char pepperoni, take out drove home , opened the box and the pizza was black , closed the box and drove back to the location , they thought I said charcoal, I’m very very disappointed, they re made my pizza and I ordered a medium as well and charged me , Im sorry but the medium I ordered should have been free

Atmosphere: 1

Food: 1

Service: 1

This is were call centre is

Atmosphere: 4

Service: 4

The website and app are terrible and provide a terrible experience.

Atmosphere: 3

Food: 5

Service: 1

Pizza nova does not follow AODA Accessibility for Ontarins with Disabilities Act law.

Summer’s Place (James Potter and Williams Parkway-Brampton) I bought my pizza (XL 2 toppings with additional cheese) here this Valentine’s Day as a treat for my family. I paid for additional cheese but when they gave me and saw it, it’s not with additional cheese. I always buy my pizza there because it’s near our home and I always buy with extra cheese but this time I’m disappointed and not happy with my last order. I just hope someone train their staff and give the best for their customers.

Very disappointed in their customer service today and obviously not very inclusive. This has always been our go to place when ordering take out pizza. Today while in store waiting for order my autistic grandson was touching table display. He was in no way damaging them and was handling them very gently. A voice from the back of the kitchen yelled out. Don't touch it. It's our display. I immediately informed them that he was autistic and wasn't hurting anything. This did not seem to make a difference. Very disappointed and will take my business elsewhere.

Atmosphere: 1

Service: 1

They serve food that isn't fresh wilst baking fresh food. If you go in at noon to get a slice chances are they are serving what they didn't sell the day before. But 100% they serve food that has been left out for over 5hrs. It's petty. So why would you want such petty people cooking your food? Wake up Pizza Nova, you can better.

Atmosphere: 1

Food: 1

Service: 1

best Pizza in canada , bar none !

Atmosphere: 5

Food: 5

Service: 5

Had the worst experience of my life .I was super sick tried to call many times to reschedule the interview but no one from customer support helped me to talk to the HR so I had to book a cab and I went there for the interview for the OPX position, so it was difficult for me to find the main door so I was searching I called the pizza nova office to open the door for me he told me you are 2 mins late I won’t open the door you may go … I felt heart broken …. I told him sir I’m not well …. Please open the door but His name was PETER he didn’t opened and because of him I couldn’t give the interview and one hope for the job was just shattered in front of my eye …. This is very sad that you don’t respect other people … you would have just opened the door for me literally 2 mins late only to find the main door it was 7:03 pm and interview was 7.00 pm … please Don’t play with someone’s career.

best Pizza in canada , bar none !

Atmosphere: 5

Food: 5

Service: 5

Please hire people who speak proper English. This lady can't be understood. I feel like a fool constantly asking her "what did you say?" Or please leave a note pad out so customers can write and communicate.Thanks

Service: 1

Eglinton and Bermondsey Location just now deliveryHave been a customer of Pizza Nova For 35 years.The last 5 pizzas from this location have be absolute garbage.Not cooked raw pepperoni and vegetables. The crust is soggy ?Please have someone check this location it needs something corrected quickly. I have alway asked to make sure the pizza is cooked.Not recommended

Atmosphere: 1

Food: 1

Service: 1

Vic park Sheppard location asked for well done pizza was bad barely cooked not the pizza nova that used to be great awful

Excellent customer service! I had an issue with a staff member at one of the locations and asked for a manager to call me back. The regional manager, Veronica called me and was very professional and understanding. I did not ask for anything but she sent me a letter of apology (old-school actual paper in the mail - not an email!) and a coupon for a large pizza. Pizza Nova always strives to make it right and that's all a customer can ask for.

Service: 5