I was walking by this pizza pizza and thier employee chuck garbage on to the side walk standing right in thier door way..which hit me in my face..mind u today is garbage pickup day in our neabourhood, tht why they are throwing garbage 15 feet from their door to the sidewalk..it was empty oil box which hit me in my chest nd running my shirt..when asked were is the manger ,they replied no one is here to here my complaint..this is very wrong. You can imagine it could be an old person passing by nd this could hit them and hurt them.i am been living in this neighborhood for has 15 year's, I have never seen such an disappointing business practice..first they do a mistake by throwing a garbage across sidewalk hitting someone..sadly thier was no remorse from staff..I person who hit me gave me his fake name saying he is kumar and other girl working thier was so dismissive. I wish thier would be someone or somewhere Mt complaint can be heard...people nd business r this is not good for our neabourhood.....very disrespectful nd disappointed..pizza pizza..straighten up ur act
Will
I visited this Pizza Pizza location today at 11:15 am to pick up my contactless order for free slices of pepperoni pizza, which I had placed using the app. I’ve used the app before and always had a smooth experience; order online, get confirmation, and pick up with no issues.
This time, the staff member (who identified himself as “Hash”) insisted that to get my order, I had to show either a physical coupon or a digital coupon on my phone. But with the app, you add the digital coupon to the cart when you place the order, and it shows up on the receipt so there’s no separate coupon to show at pickup. I also had my email confirmation, so everything matched.
He even showed me the printed receipt (which I took pictures of) from their own system, which clearly displayed my order number, the free slices digital coupon, date, and time. But Hash told me he had apparently called customer service earlier because he saw $0.00 (which makes sense, since it’s a free slice) on the receipt that morning around 10:15 am. They told him to ask customers for a coupon at pickup regardless of what’s on the receipt. That defeats the purpose of contactless ordering and makes no sense, since the app already verifies and applies the coupon.
When I asked to speak to the manager, I was told her name is Lediana and that she only works Mondays and Tuesdays, so I couldn’t talk to her.
In the end, I showed them my digital coupons on my phone, and they gave me the pizza. But the whole experience felt disorganized and frustrating. I’m not sure what the purpose of this “new policy” is or why customers are being asked to jump through unnecessary hoops that defeat the point of ordering contactless online. Hash also mentioned that Pizza Pizza has gotten more stingy lately, and before they didn’t require this.
Update June 8, 2025: After I posted this review, I was asked to email [email protected]. I did, and they responded promptly, saying they would ask the regional operations manager to address the issue with the store manager. I’ve attached a screenshot of their reply for transparency.
I appreciate that they took the time to reply, and I hope they follow through so this doesn’t happen to other customers.
I also want to add that as a minority customer, I felt like I was being treated differently almost as if the staff member assumed I wouldn’t question his demands. He told me he’s “been doing this for a long time,” but that doesn’t make it right. I knew from experience that the app already applies the digital coupon at checkout, and the receipt clearly shows this.
I’m glad I spoke up and shared my experience so other customers can be aware. Every customer deserves to be treated with respect and not made to jump through unnecessary hoops that defeat the purpose of ordering contactless online. I hope this experience leads to better training for staff and clearer communication with customers in the future.
Harpreet Kaur
Staff is very nice. Pizza was also amazing
Naeem Nawaz
Pizza was amazing I would highly recommend to visit this place if anyone wants to have a delicious pizza.
Gurleen Kaur
I visited this restaurant many times. Everyone I feel very good. They give priority to cleanliness. Moreover, the staff is very cooperative. The food is amazing and service is quick.
Shane Preston
Honestly, we all talk shit but pizza pizza low key SLAPS! It's gotten a lot better in recent years and this location delivers the goods!
Only problem is they forget to turn off their Uber eats account so if you order passed midnight, you likely won't get your food (even tho google says they close at 1am)
Atmosphere: 3
Food: 4
Service: 3
bini Asmerino
Worst service and pizza together in one place. Do not waste your time or your money ordering from them
Olimpia Boido
Vegetarian options: Lots of vegetarian options!🍅🥦😀
Wheelchair accessibility: Nice , flat, surface amazing for wheelchairs
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Chicken Wings, Chicken Wings and Curly Fries Soaked in Grease, Fries
Deniss Mendoza
Yesterday i ordered a Hawaiian pizza in this location , i what i got was a old cheese pizza with the rest of toppings for a Hawaiian on top of it, i call customer service and just they try to give me a $10 dollar discount for next order 🤣 very disappointed
Food: 1
Service: 1
Alessandro Bosi
Money badly spent! Pizza that tastes like nothing! Bad choice
I recently visited this Pizza Pizza location, and unfortunately, I wasn’t impressed. The quality of the food did not meet my expectations at all—the pizza was bland and lacked freshness. Additionally, the service was disappointing. The staff member who took my order wasn’t very friendly or welcoming, which added to the overall negative experience. I hope they can improve both the food quality and customer service in the future.
Atmosphere: 2
Food: 1
Service: 2
Leia milla sedano
The cashier was talking, I told her my order and she gave me another more expensive one just for talking while taking my order. Terrible service. It's not the first time. Very bad.
Atmosphere: 1
Food: 3
Service: 1
sobhan kalantarzadeh
I recently visited this Pizza Pizza location, and unfortunately, I wasn’t impressed. The quality of the food did not meet my expectations at all—the pizza was bland and lacked freshness. Additionally, the service was disappointing. The staff member who took my order wasn’t very friendly or welcoming, which added to the overall negative experience. I hope they can improve both the food quality and customer service in the future.
Atmosphere: 2
Food: 1
Service: 2
Wey Zendro
Really disappointing place they will give you half fries for what you have order so bad
mandy singh
worst food and service i have been ordering pizza from this place for long time yesterday i order a pizza and it was dry and tasteless the girl serving was rude as hell and i saw her handling a pizza dough without wearing a glove the quality of this place has gone down don't buy from here
I was walking by this pizza pizza and thier employee chuck garbage on to the side walk standing right in thier door way..which hit me in my face..mind u today is garbage pickup day in our neabourhood, tht why they are throwing garbage 15 feet from their door to the sidewalk..it was empty oil box which hit me in my chest nd running my shirt..when asked were is the manger ,they replied no one is here to here my complaint..this is very wrong. You can imagine it could be an old person passing by nd this could hit them and hurt them.i am been living in this neighborhood for has 15 year's, I have never seen such an disappointing business practice..first they do a mistake by throwing a garbage across sidewalk hitting someone..sadly thier was no remorse from staff..I person who hit me gave me his fake name saying he is kumar and other girl working thier was so dismissive. I wish thier would be someone or somewhere Mt complaint can be heard...people nd business r this is not good for our neabourhood.....very disrespectful nd disappointed..pizza pizza..straighten up ur act
I visited this Pizza Pizza location today at 11:15 am to pick up my contactless order for free slices of pepperoni pizza, which I had placed using the app. I’ve used the app before and always had a smooth experience; order online, get confirmation, and pick up with no issues.
This time, the staff member (who identified himself as “Hash”) insisted that to get my order, I had to show either a physical coupon or a digital coupon on my phone. But with the app, you add the digital coupon to the cart when you place the order, and it shows up on the receipt so there’s no separate coupon to show at pickup. I also had my email confirmation, so everything matched.
He even showed me the printed receipt (which I took pictures of) from their own system, which clearly displayed my order number, the free slices digital coupon, date, and time. But Hash told me he had apparently called customer service earlier because he saw $0.00 (which makes sense, since it’s a free slice) on the receipt that morning around 10:15 am. They told him to ask customers for a coupon at pickup regardless of what’s on the receipt. That defeats the purpose of contactless ordering and makes no sense, since the app already verifies and applies the coupon.
When I asked to speak to the manager, I was told her name is Lediana and that she only works Mondays and Tuesdays, so I couldn’t talk to her.
In the end, I showed them my digital coupons on my phone, and they gave me the pizza. But the whole experience felt disorganized and frustrating. I’m not sure what the purpose of this “new policy” is or why customers are being asked to jump through unnecessary hoops that defeat the point of ordering contactless online. Hash also mentioned that Pizza Pizza has gotten more stingy lately, and before they didn’t require this.
Update June 8, 2025: After I posted this review, I was asked to email [email protected]. I did, and they responded promptly, saying they would ask the regional operations manager to address the issue with the store manager. I’ve attached a screenshot of their reply for transparency.
I appreciate that they took the time to reply, and I hope they follow through so this doesn’t happen to other customers.
I also want to add that as a minority customer, I felt like I was being treated differently almost as if the staff member assumed I wouldn’t question his demands. He told me he’s “been doing this for a long time,” but that doesn’t make it right. I knew from experience that the app already applies the digital coupon at checkout, and the receipt clearly shows this.
I’m glad I spoke up and shared my experience so other customers can be aware. Every customer deserves to be treated with respect and not made to jump through unnecessary hoops that defeat the purpose of ordering contactless online. I hope this experience leads to better training for staff and clearer communication with customers in the future.
Staff is very nice. Pizza was also amazing
Pizza was amazing I would highly recommend to visit this place if anyone wants to have a delicious pizza.
I visited this restaurant many times. Everyone I feel very good. They give priority to cleanliness. Moreover, the staff is very cooperative. The food is amazing and service is quick.
Honestly, we all talk shit but pizza pizza low key SLAPS! It's gotten a lot better in recent years and this location delivers the goods!
Only problem is they forget to turn off their Uber eats account so if you order passed midnight, you likely won't get your food (even tho google says they close at 1am)
Atmosphere: 3
Food: 4
Service: 3
Worst service and pizza together in one place. Do not waste your time or your money ordering from them
Vegetarian options: Lots of vegetarian options!🍅🥦😀
Parking: Not great.😑 You have to pay sometimes.
Kid-friendliness: Amazing kid friendliness that's it!
Wheelchair accessibility: Nice , flat, surface amazing for wheelchairs
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Chicken Wings, Chicken Wings and Curly Fries Soaked in Grease, Fries
Yesterday i ordered a Hawaiian pizza in this location , i what i got was a old cheese pizza with the rest of toppings for a Hawaiian on top of it, i call customer service and just they try to give me a $10 dollar discount for next order 🤣 very disappointed
Food: 1
Service: 1
Money badly spent! Pizza that tastes like nothing! Bad choice
Atmosphere: 2
Food: 1
Service: 1
Restaurantji Recommends
I recently visited this Pizza Pizza location, and unfortunately, I wasn’t impressed. The quality of the food did not meet my expectations at all—the pizza was bland and lacked freshness. Additionally, the service was disappointing. The staff member who took my order wasn’t very friendly or welcoming, which added to the overall negative experience. I hope they can improve both the food quality and customer service in the future.
Atmosphere: 2
Food: 1
Service: 2
The cashier was talking, I told her my order and she gave me another more expensive one just for talking while taking my order. Terrible service. It's not the first time. Very bad.
Atmosphere: 1
Food: 3
Service: 1
I recently visited this Pizza Pizza location, and unfortunately, I wasn’t impressed. The quality of the food did not meet my expectations at all—the pizza was bland and lacked freshness. Additionally, the service was disappointing. The staff member who took my order wasn’t very friendly or welcoming, which added to the overall negative experience. I hope they can improve both the food quality and customer service in the future.
Atmosphere: 2
Food: 1
Service: 2
Really disappointing place they will give you half fries for what you have order so bad
worst food and service i have been ordering pizza from this place for long time yesterday i order a pizza and it was dry and tasteless the girl serving was rude as hell and i saw her handling a pizza dough without wearing a glove the quality of this place has gone down don't buy from here
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