Worst customer service. Chinese guy made my iced coffee, filled it to the top and put the cover on and spilling all over the cup. Did not even dry it up, asked for napkins and pointed at the dispenser and said there it is man!! Oh well hope you get educated on how to treat customers.
Atmosphere: 1
Food: 2
Service: 1
Michael Lehrman
Good coffee and pastries in the Sunnybrook medical complex.
Food: 4
Service: 4
Alice Colody
Great coffee shop at Sunnybrook Hospital -good coffee and fresh pastries 🍰 23 hrs a day 😋 I love picking them up for my friend who is being treated in this hospital 🏥
Atmosphere: 4
Food: 5
Service: 5
Andrea Kassay
The owner is fantastic! Great customer service :)
Atmosphere: 5
Food: 5
Service: 5
Sam Guy
Super service! The place was clean and we got our drinks fast
Atmosphere: 5
Food: 5
Service: 5
Glany Saldanha
All the items are somewhat expensive. Wanted to try their Sundae and their machine is not working since a month.
Jessie
Received a rock solid fudge brownie that was asked for while my wife was in the hospital. I get some things might not be so lucrative or desirable however don't charge me $5 for a smaller than average brownie that is ALSO a rock and no longer a brownie.
Wilma Paulino
Worst customer services ever, manager is the most aggressive person I ever met
People like her should not be leaders or work in front of the public
sohailtoronto
Just arrived at second cup .. door was open and the cashier refused to service saying the store is closed. It's common courtesy to provide customer service, specially no one was behind ne. I drove 20 mins to get here .. very disappointed. Not coming back here again. It would have taken her 2 mins ....
DeepDishSpecial
Very friendly and kind customer service. Some of these recent reviews are nonsense as the ladies serving you drinks, pastries, and snacks are extremely kind and friendly. I tried the matcha here and it was absolutely delicious! Would highly reccome grabbing a beverage or food item from here while you're at sunnybrook!
Their customer service is trash. Their prices are high for no reason. After ordering some food and coffee I asked the guy for a small hot cup of water and this waste of space greedy punk charged me $1 for it lol.
Vel Mano
Went there around 3pm to get some coffee and hot chocolate for my family. The Asian women wearing glasses, behind the counter was so rude and condescending and when I asked "I'm not sure why you're acting rude to me?", she goes "Go get your drinks over there" and points me to another employee making the drinks. Not sure why someone like that is working a customer service job. My orders were simple, so again, not sure why the attitude. But she was all smiles giving free cookies to a Filipino hospital staff, who went all the way to the side of the counter, specifically called her over and asked for a couple of cookies for free. The whole thing about how she acted just irked me.
Service: 1
Naghmeh T
Zero customer service
Atmosphere: 1
Food: 1
Service: 1
Shah B.
The worst customer service. I wish I could give zero for service. These people behind the counter have no manners. They messed up my order twice and had to ask for it to get it right. Too bad their customer service ruined otherwise would be a great Second Cup Cafe with plenty of space to sit and enjoy your coffee at this location in Sunnybrook hospital
Atmosphere: 2
Food: 3
Service: 1
Tim Khoo
If you’re desperate for caffeine, this works in a pinch. The coffee is borderline repulsive, and rather expensive at that too. At the very least it was quick and the pastries are pretty good (though they won’t heat them up for you)
Worst customer service. Chinese guy made my iced coffee, filled it to the top and put the cover on and spilling all over the cup. Did not even dry it up, asked for napkins and pointed at the dispenser and said there it is man!! Oh well hope you get educated on how to treat customers.
Atmosphere: 1
Food: 2
Service: 1
Good coffee and pastries in the Sunnybrook medical complex.
Food: 4
Service: 4
Great coffee shop at Sunnybrook Hospital -good coffee and fresh pastries 🍰 23 hrs a day 😋
I love picking them up for my friend who is being treated in this hospital 🏥
Atmosphere: 4
Food: 5
Service: 5
The owner is fantastic! Great customer service :)
Atmosphere: 5
Food: 5
Service: 5
Super service! The place was clean and we got our drinks fast
Atmosphere: 5
Food: 5
Service: 5
All the items are somewhat expensive. Wanted to try their Sundae and their machine is not working since a month.
Received a rock solid fudge brownie that was asked for while my wife was in the hospital. I get some things might not be so lucrative or desirable however don't charge me $5 for a smaller than average brownie that is ALSO a rock and no longer a brownie.
Worst customer services ever, manager is the most aggressive person I ever met
People like her should not be leaders or work in front of the public
Just arrived at second cup .. door was open and the cashier refused to service saying the store is closed. It's common courtesy to provide customer service, specially no one was behind ne. I drove 20 mins to get here .. very disappointed. Not coming back here again. It would have taken her 2 mins ....
Very friendly and kind customer service. Some of these recent reviews are nonsense as the ladies serving you drinks, pastries, and snacks are extremely kind and friendly. I tried the matcha here and it was absolutely delicious! Would highly reccome grabbing a beverage or food item from here while you're at sunnybrook!
Restaurantji Recommends
Their customer service is trash. Their prices are high for no reason. After ordering some food and coffee I asked the guy for a small hot cup of water and this waste of space greedy punk charged me $1 for it lol.
Went there around 3pm to get some coffee and hot chocolate for my family. The Asian women wearing glasses, behind the counter was so rude and condescending and when I asked "I'm not sure why you're acting rude to me?", she goes "Go get your drinks over there" and points me to another employee making the drinks. Not sure why someone like that is working a customer service job. My orders were simple, so again, not sure why the attitude. But she was all smiles giving free cookies to a Filipino hospital staff, who went all the way to the side of the counter, specifically called her over and asked for a couple of cookies for free. The whole thing about how she acted just irked me.
Service: 1
Zero customer service
Atmosphere: 1
Food: 1
Service: 1
The worst customer service. I wish I could give zero for service. These people behind the counter have no manners. They messed up my order twice and had to ask for it to get it right. Too bad their customer service ruined otherwise would be a great Second Cup Cafe with plenty of space to sit and enjoy your coffee at this location in Sunnybrook hospital
Atmosphere: 2
Food: 3
Service: 1
If you’re desperate for caffeine, this works in a pinch. The coffee is borderline repulsive, and rather expensive at that too. At the very least it was quick and the pastries are pretty good (though they won’t heat them up for you)
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