I’ve been spending a lot of time at the hospital while my husband has been undergoing major surgery, and stopping by this Second Cup quickly became one of the bright spots in my days.
The staff are genuinely some of the friendliest people you could hope to meet - and they remembered my order after only a couple of visits and often have it ready before I even reach the counter.
Their kindness and familiar smiles have made such a difference during a difficult time, and I’m so grateful for how warm and welcoming they’ve been.
Atmosphere: 5
Food: 5
Service: 5
Maxime Blanchard
Amazing customer service and great coffee they know how i like my coffee fantastic 😀
Xue Tong Jin
Amazing staff and she always remember my drink💕
Atmosphere: 5
Food: 5
Service: 5
TB
Horrible experience at this Second Cup, female employee in afternoon has bad customer service, and doesn't make good lattes. Not an inviting atmosphere.
Atmosphere: 1
Food: 1
Service: 1
Andrew Courchene
Great service I get coffee every day!
Gloria
Horrible service. The woman working there is so rude and always charges for modifications but doesn’t actually do them. I went with a couple coworkers, one got alternative milk, the other did half sweet and I got decaf. All 3 coffees were made the standard way instead of mods. I have come a couple times because it’s close to work but the constant horrible service has made me never want to go here again.
Atmosphere: 3
Food: 3
Service: 1
Alexander Lambermon
Best part of my day is my morning coffee and I’ve never been treated better than I have been here
Atmosphere: 5
Food: 5
Service: 5
Tim McCowan
Amazing staff!
Atmosphere: 5
Food: 5
Service: 5
Roy Andews
Fast service and friendly staff. Coffee is always fresh.
Great place to grab a nice cup of coffee and snack during a busy shift. Staffs are organized and kind. I’ll visit again!
Atmosphere: 5
Food: 5
Service: 5
Lucan Williams
Pat and her team is awesome. Once I walk in she knows my order . Great food amazing service.
Atmosphere: 5
Food: 5
Service: 5
Antonio Li
I absolutely love the coffee from Second Cup at Toronto Western Hospital! The staff and the owner always greet me with a warm smile and remember my name every time I visit. It’s such a welcoming place—it feels like a second home to me, just like the name suggests!
Jamie Nazaroff
My wife explicitly ordered a white hot chocolate, and in order to differentiate it from the seasonal peppermint version, used the words “the classic one”. She reiterated twice that it was to be the white hot chocolate.
The drink was assembled and left with a fair amount of headroom, ostensibly for whipped cream. Due to the steamed milk, it was impossible to know this wasn’t a white hot chocolate. The thinnest layer of whipped cream was applied, the entire finished drink sat more than half an inch from the edge of the cup. It was noticeably unrepresentative of the images on the menu; so much so so that I commented on it to my wife as we were leaving.
We walked to a table, sat down and started to share it, only to find that it was a regular hot chocolate.
I returned to the store, only to be accused of “just wanting a free drink” (my wife purchased it with bonus points, so it was free already) and that “half of it was gone!”
I assure you, dear reader that the drink sat about an inch from the edge of the cup by the time I took it back. My wife and I had three total sips of it. The headroom had already been quite large.
I was told because she use the word classic, that was what they made. Despite saying “white hot chocolate” a total of three times, all they heard was “classic” and assumed she meant the regular hot chocolate.
How adamantly they acted like this was our problem and the under-filling of the drink makes me feel like this is an operation that regularly does shady practices.
Even worse is that this is in a hospital, likely taking advantage of people who may not be as easily able emotionally or physically to stand up for what they thought they were purchasing.
Atmosphere: 1
Food: 2
Service: 1
Rohin Chakraborty
Warm and friendly service. A definite recommend for anyone visiting the hospital.
I’ve been spending a lot of time at the hospital while my husband has been undergoing major surgery, and stopping by this Second Cup quickly became one of the bright spots in my days.
The staff are genuinely some of the friendliest people you could hope to meet - and they remembered my order after only a couple of visits and often have it ready before I even reach the counter.
Their kindness and familiar smiles have made such a difference during a difficult time, and I’m so grateful for how warm and welcoming they’ve been.
Atmosphere: 5
Food: 5
Service: 5
Amazing customer service and great coffee they know how i like my coffee fantastic 😀
Amazing staff and she always remember my drink💕
Atmosphere: 5
Food: 5
Service: 5
Horrible experience at this Second Cup, female employee in afternoon has bad customer service, and doesn't make good lattes. Not an inviting atmosphere.
Atmosphere: 1
Food: 1
Service: 1
Great service I get coffee every day!
Horrible service. The woman working there is so rude and always charges for modifications but doesn’t actually do them. I went with a couple coworkers, one got alternative milk, the other did half sweet and I got decaf. All 3 coffees were made the standard way instead of mods. I have come a couple times because it’s close to work but the constant horrible service has made me never want to go here again.
Atmosphere: 3
Food: 3
Service: 1
Best part of my day is my morning coffee and I’ve never been treated better than I have been here
Atmosphere: 5
Food: 5
Service: 5
Amazing staff!
Atmosphere: 5
Food: 5
Service: 5
Fast service and friendly staff. Coffee is always fresh.
Atmosphere: 5
Food: 5
Service: 5
A great place to get a coffee in the hospital.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great place to grab a nice cup of coffee and snack during a busy shift. Staffs are organized and kind. I’ll visit again!
Atmosphere: 5
Food: 5
Service: 5
Pat and her team is awesome. Once I walk in she knows my order . Great food amazing service.
Atmosphere: 5
Food: 5
Service: 5
I absolutely love the coffee from Second Cup at Toronto Western Hospital! The staff and the owner always greet me with a warm smile and remember my name every time I visit. It’s such a welcoming place—it feels like a second home to me, just like the name suggests!
My wife explicitly ordered a white hot chocolate, and in order to differentiate it from the seasonal peppermint version, used the words “the classic one”. She reiterated twice that it was to be the white hot chocolate.
The drink was assembled and left with a fair amount of headroom, ostensibly for whipped cream. Due to the steamed milk, it was impossible to know this wasn’t a white hot chocolate. The thinnest layer of whipped cream was applied, the entire finished drink sat more than half an inch from the edge of the cup. It was noticeably unrepresentative of the images on the menu; so much so so that I commented on it to my wife as we were leaving.
We walked to a table, sat down and started to share it, only to find that it was a regular hot chocolate.
I returned to the store, only to be accused of “just wanting a free drink” (my wife purchased it with bonus points, so it was free already) and that “half of it was gone!”
I assure you, dear reader that the drink sat about an inch from the edge of the cup by the time I took it back. My wife and I had three total sips of it. The headroom had already been quite large.
I was told because she use the word classic, that was what they made. Despite saying “white hot chocolate” a total of three times, all they heard was “classic” and assumed she meant the regular hot chocolate.
How adamantly they acted like this was our problem and the under-filling of the drink makes me feel like this is an operation that regularly does shady practices.
Even worse is that this is in a hospital, likely taking advantage of people who may not be as easily able emotionally or physically to stand up for what they thought they were purchasing.
Atmosphere: 1
Food: 2
Service: 1
Warm and friendly service. A definite recommend for anyone visiting the hospital.
Atmosphere: 5
Food: 5
Service: 5
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