My recent visit to Shanghai 360, located in the food court, was extremely disappointing. I would like to offer this feedback in the hopes that management can make some changes to improve their operations. First, the restaurant had run out of several menu items, which is understandable, but the way it was handled was not. There was a lack of clear communication about what was unavailable. More critically, there were serious issues with billing. I was double-charged for my order and when I tried to resolve the issue with the staff, they seemed unwilling or unable to help. There was a language barrier, which made communication difficult, and the staff's attitude was unhelpful and dismissive. It's essential for a business to be able to handle customer service issues and to have a reliable billing system. I ended up paying for an order that was incorrect and overcharged, and I left feeling frustrated and taken advantage of. I hope Shanghai 360 will address these significant problems with their inventory management, point-of-sale system, and staff training, especially in customer service and communication.
Atmosphere: 1
Food: 1
Service: 1
Bino Yohannan
Quantity and quality wise not at all good. Try to avoid
Food: 1
Service: 1
Lori Ann
Food is very good. Attitude of MOST servers also good but one server today was fresh and because I am Filipina and a short person, she made fun of me (imitated my voice in a song-song way several times) in a demeaning manner while I was placing my order. She might have thought doing this was okay because we come from the same country. Sorry, but it is NOT ok. I found this very disrespectful. And not to mention unprofessional. Would recommend the food but definitely NOT that staff member with that kind of fresh attitude.
Atmosphere: 2
Food: 4
Service: 2
Byron Ng
Extremely weak portion control. Ordered the combo one with shanghai noodles and general tsao chicken which were both slightly cold and weirdly soft. The servers showed no compassion and served half a containers worth of food. Never again.
Atmosphere: 1
Food: 1
Service: 1
Roman B
Very gross food, I’m pretty sure the General Tao type meat is soaked in some Aunt Jemima’s type of corn syrup, just tastes like nasty maple syrup meat. Broccoli was cold and soggy. Never again.
Atmosphere: 1
Food: 1
Service: 1
Soyeb Ehsan
They be skimping on the meat big time bruh this ain't coming out of your paycheque smh
B
Rude service, cold food,
Atmosphere: 1
Food: 1
Service: 1
Kane -
Utter useless service and rude server. I got food twice from here and both times they had try to cheat me by giving as less food as possible. The quantity was less and even the taste of the fish was very stale. I had to throw away the food and opt for something else. Try it on your own risk. Summary - Low or less serving portion (Comb 2 or 3) - Poor quality food - Rude servers
I visited first time here and it was worst customer service i had . I was asking her about getting obly rice then she was not polite with me and just talking in a rude way . I wish if there would be a negative stars i will surely give negative. I request to management to train there staff a good customer service. Thankyou
Service: 1
Lucas Ashbury-Bridgwood
Not worth putting this food into your body (very oily, flavor is absent, meat isn't great)
Otis Anderson
Chicken is good
Atmosphere: 1
Food: 5
Service: 4
Ritz
Got a veggie combo with eggplant and tofu. I saw minimum tofu and asked for a couple more pieces. The employee scraped up one piece if tofu. All together 3 pieces of tofu. I went back and asked I for a side order if tofu and was told they don't sell it as a side. I hope the people who employee these cheap rude employees go out of business! I'll never eat here again!
Atmosphere: 1
Food: 1
Service: 1
navjot Kaur
Rudest customer service ever I was paying for my food coffee was spilled by mistake on counter they made me clean it even I was paying customer claps for them and their manager for this management
Rude personnel
Service: 1
The beef tastes funny, never come again
Atmosphere: 4
Food: 1
Service: 3
My recent visit to Shanghai 360, located in the food court, was extremely disappointing. I would like to offer this feedback in the hopes that management can make some changes to improve their operations.
First, the restaurant had run out of several menu items, which is understandable, but the way it was handled was not. There was a lack of clear communication about what was unavailable.
More critically, there were serious issues with billing. I was double-charged for my order and when I tried to resolve the issue with the staff, they seemed unwilling or unable to help. There was a language barrier, which made communication difficult, and the staff's attitude was unhelpful and dismissive.
It's essential for a business to be able to handle customer service issues and to have a reliable billing system. I ended up paying for an order that was incorrect and overcharged, and I left feeling frustrated and taken advantage of.
I hope Shanghai 360 will address these significant problems with their inventory management, point-of-sale system, and staff training, especially in customer service and communication.
Atmosphere: 1
Food: 1
Service: 1
Quantity and quality wise not at all good. Try to avoid
Food: 1
Service: 1
Food is very good. Attitude of MOST servers also good but one server today was fresh and because I am Filipina and a short person, she made fun of me (imitated my voice in a song-song way several times) in a demeaning manner while I was placing my order. She might have thought doing this was okay because we come from the same country. Sorry, but it is NOT ok. I found this very disrespectful. And not to mention unprofessional.
Would recommend the food but definitely NOT that staff member with that kind of fresh attitude.
Atmosphere: 2
Food: 4
Service: 2
Extremely weak portion control. Ordered the combo one with shanghai noodles and general tsao chicken which were both slightly cold and weirdly soft. The servers showed no compassion and served half a containers worth of food. Never again.
Atmosphere: 1
Food: 1
Service: 1
Very gross food, I’m pretty sure the General Tao type meat is soaked in some Aunt Jemima’s type of corn syrup, just tastes like nasty maple syrup meat. Broccoli was cold and soggy. Never again.
Atmosphere: 1
Food: 1
Service: 1
They be skimping on the meat big time bruh this ain't coming out of your paycheque smh
Rude service, cold food,
Atmosphere: 1
Food: 1
Service: 1
Utter useless service and rude server. I got food twice from here and both times they had try to cheat me by giving as less food as possible. The quantity was less and even the taste of the fish was very stale. I had to throw away the food and opt for something else. Try it on your own risk.
Summary
- Low or less serving portion (Comb 2 or 3)
- Poor quality food
- Rude servers
Atmosphere: 2
Food: 1
Service: 1
Restaurantji Recommends
I visited first time here and it was worst customer service i had . I was asking her about getting obly rice then she was not polite with me and just talking in a rude way . I wish if there would be a negative stars i will surely give negative. I request to management to train there staff a good customer service. Thankyou
Service: 1
Not worth putting this food into your body (very oily, flavor is absent, meat isn't great)
Chicken is good
Atmosphere: 1
Food: 5
Service: 4
Got a veggie combo with eggplant and tofu. I saw minimum tofu and asked for a couple more pieces. The employee scraped up one piece if tofu. All together 3 pieces of tofu. I went back and asked I for a side order if tofu and was told they don't sell it as a side. I hope the people who employee these cheap rude employees go out of business! I'll never eat here again!
Atmosphere: 1
Food: 1
Service: 1
Rudest customer service ever I was paying for my food coffee was spilled by mistake on counter they made me clean it even I was paying customer claps for them and their manager for this management
Atmosphere: 1
Food: 1
Service: 1
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