Thanks for ruining my birthday. Me and my boyfriend went to Swiss chalet to celebrate my birthday. I ordered poutine and spring rolls. The spring rolls arrived approx. 6-8 minutes after my poutine I could smell something was off I took a bite and they weren’t fresh they taste rotten, how can you serve rotten chicken? This location was one of my favourite not anymore. We left with a bitter taste.
Awful
Asal Safa
The sauce was slightly bitter and masked the flavor of the meat.
Vanessa Jones
Love their fries. Quick service.
Emilio Castaneda Lopez
Great spot for a late night family dinner, tasty food and a cozy environment. We were served by Donna and she provided wonderful service, she was so sweet and attentive. Will definitely be back soon!
Joanne L
The most negative customer service experience I’ve had in a long time. June 2 was BOGO quarter chicken with CAA and so I tried calling this location MULTIPLE times and was being put on a loop with the machine saying no one to answer. I tried the take out option and they couldn’t help me because they were trained for “online orders only”. I wanted to verify BOGO with store and see if they did reservations. I ended up dealing with customer service on the Swiss chalet website and they said this location should be a participating location. So when I show up to find it is closed, I couldn’t believe how horrible the information provided was - why was the messaging on the phone indicating this rather than putting me in a loop thinking I could get a hold of someone - google did not have any update hours - IG did not have anything posted - customer service from the website did not indicate this
When I emailed the store about this experience all they said was that they were closed and nothing to help rectify this lack of customer service experience or notice that could have been provided. Could not even acknowledge how frustrating this would be.
Disappointing with how many ways you can notify customers about disruptions now and the lack of regard they have when people make an effort to support a business and it is not valued
Don Semple
Wonderful place on a Saturday afternoon, sunny or cloudy. They are great staff. It can be slow because there is one employee on. BUT that is ok with me as I want to relax. Having more than one server is not justified. I hope people understand this when going in there. 😎
Diane Cournoyer
Donna D have excellent service. Very lovely lady, beautiful Smile
Pavel Mostepan
Food seemed to be microwaved as some chicken had really hot parts and bottoms were cold.
Atmosphere: 4
Food: 3
Service: 5
Kristina Miezis
We had a cozy dinner everything was amazing especially our server Donna :) she was fantastic so friendly and sweet very attentive we will come back soon
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crispy Quarter Chicken, Pie
Garry Mowers
I just went today for the Thanksgiving dinner. Food was very good, and the service was excellent. I have been going to this location many years. ILDA was my server I always ask for her She is warm and friendly and the service is excellent ?. For me the food is always more enjoyable with a good server ?
You know what you're getting. Feel good, good to be Canadian type of food. Especially great around the holidays. But this one has the best service staff bar none. I won't be told I'm wrong on this because these people can't be beat. The manager is fantastic too. So if you're in the area it's the one to go to.
Parking: Tons of parking.
Kid-friendliness: Well the staff are VERY nice so great for kids. Generous with the toys and goodies for children too.
Wheelchair accessibility: Tons of space and accessibility
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pie, Fries, Chicken Spring Rolls
Cameron Doughty
Donna is the best server ever!! Exceptional service and the kindest soul. Can’t wait to come back soon!
Excellent food, amazing service as always by Donna. We have been coming to this location for years, she always takes great care of us. Highly recommend for family dinner.
Atmosphere: 5
Food: 5
Service: 5
Sarah Rytkonen
Great portion sizes, wonderful service by Donna. Thank you for a great meal today. We enjoyed our family time
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, 8 PC Wing Dinner
Maya Konarzycki
Always love coming to this location, service is quick and everyone is very friendly! Special thanks to Donna our server the other night who treated us kindly and accommodated all our needs.
Thanks for ruining my birthday.
Me and my boyfriend went to Swiss chalet to celebrate my birthday.
I ordered poutine and spring rolls.
The spring rolls arrived approx. 6-8 minutes after my poutine I could smell something was off I took a bite and they weren’t fresh they taste rotten, how can you serve rotten chicken? This location was one of my favourite not anymore.
We left with a bitter taste.
Awful
The sauce was slightly bitter and masked the flavor of the meat.
Love their fries.
Quick service.
Great spot for a late night family dinner, tasty food and a cozy environment. We were served by Donna and she provided wonderful service, she was so sweet and attentive. Will definitely be back soon!
The most negative customer service experience I’ve had in a long time. June 2 was BOGO quarter chicken with CAA and so I tried calling this location MULTIPLE times and was being put on a loop with the machine saying no one to answer. I tried the take out option and they couldn’t help me because they were trained for “online orders only”. I wanted to verify BOGO with store and see if they did reservations. I ended up dealing with customer service on the Swiss chalet website and they said this location should be a participating location.
So when I show up to find it is closed, I couldn’t believe how horrible the information provided was
- why was the messaging on the phone indicating this rather than putting me in a loop thinking I could get a hold of someone
- google did not have any update hours
- IG did not have anything posted
- customer service from the website did not indicate this
When I emailed the store about this experience all they said was that they were closed and nothing to help rectify this lack of customer service experience or notice that could have been provided. Could not even acknowledge how frustrating this would be.
Disappointing with how many ways you can notify customers about disruptions now and the lack of regard they have when people make an effort to support a business and it is not valued
Wonderful place on a Saturday afternoon, sunny or cloudy. They are great staff. It can be slow because there is one employee on. BUT that is ok with me as I want to relax. Having more than one server is not justified. I hope people understand this when going in there. 😎
Donna D have excellent service. Very lovely lady, beautiful
Smile
Food seemed to be microwaved as some chicken had really hot parts and bottoms were cold.
Atmosphere: 4
Food: 3
Service: 5
We had a cozy dinner everything was amazing especially our server Donna :) she was fantastic so friendly and sweet very attentive we will come back soon
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crispy Quarter Chicken, Pie
I just went today for the Thanksgiving dinner. Food was very good, and the service was excellent. I have been going to this location many years. ILDA was my server I always ask for her She is warm and friendly and the service is excellent ?. For me the food is always more enjoyable with a good server ?
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
You know what you're getting. Feel good, good to be Canadian type of food. Especially great around the holidays. But this one has the best service staff bar none. I won't be told I'm wrong on this because these people can't be beat. The manager is fantastic too. So if you're in the area it's the one to go to.
Parking: Tons of parking.
Kid-friendliness: Well the staff are VERY nice so great for kids. Generous with the toys and goodies for children too.
Wheelchair accessibility: Tons of space and accessibility
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pie, Fries, Chicken Spring Rolls
Donna is the best server ever!! Exceptional service and the kindest soul. Can’t wait to come back soon!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Coconut Cream Pie, Cheese Perogies
Excellent food, amazing service as always by Donna. We have been coming to this location for years, she always takes great care of us. Highly recommend for family dinner.
Atmosphere: 5
Food: 5
Service: 5
Great portion sizes, wonderful service by Donna. Thank you for a great meal today. We enjoyed our family time
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, 8 PC Wing Dinner
Always love coming to this location, service is quick and everyone is very friendly! Special thanks to Donna our server the other night who treated us kindly and accommodated all our needs.
Atmosphere: 5
Food: 5
Service: 5
Loading...