On my visit today to the Odette Cancer center, I stopped with my 95 year old mother who is suffering from jaw bone cancer. I purchased food and drink including a bottle of water for my mom. After we sat down I returned to the counter to ask for a cup for my mom so that she could take her medications - she cannot drink from the bottle and is suffering with pain and discomfort in her mouth. The counter clerk refused to give me a cup unless I paid her ten cents - yes, 10 cents on top of the over $20 I spent on food. She would not help us and simply refused without us paying the ten cents. Thankfully a kind gentleman behind me had a coin so that I would not need to attempt a tiny charge on my debit. Are they clueless, cruel, insensitive and rude or is it just me? I have rarely been so shocked and have never been so disappointed in the organization. How ironic is it that in a medical centre where people are suffering could you find such a disturbing thing at a Tim Hortons. Shame on you.
Atmosphere: 3
Food: 3
Service: 1
Katerina Chr
The coffee was just okay. That's all.
Andy Chow
Located in the bottom floor (1 floor below main registration), south west corner of building. Grab a coffee while waiting for sunnybrook to open.
Atmosphere: 3
Food: 4
Service: 3
woop
Waited close to 10 minutes to get my coffee to only give me a black instead of a double double, discovered the wrong coffee upon return to work, horrible
Elena S
Great service. Clean, efficient and super fast
Atmosphere: 5
Food: 5
Service: 5
Brian
Menu boards revolve too quickly, full of tramps and junkies, staff barely speak English.
Atmosphere: 1
Food: 2
Service: 1
GuessNotYou
Saya online the place closes at 5pm. It's 3:45pm right now on a Friday evening. They have already closed the location. What kind of service is this?
Atmosphere: 1
Food: 1
Service: 1
Dong melody
bad service attitudeespecially in hospitalNo humanistic careAlso has a bad attitudeHope someone rectifies it
Atmosphere: 1
Food: 3
Service: 1
Deejay Savoie
Price gouging 2.75 dollars for water that’s disgusting and close at 3pm come on do better I’ll never buy anything there again ?????
The staff got my order incorrect and instead of correcting the order, staff was rude and didnt give me a larger bun.
Atmosphere: 1
Food: 3
Service: 1
Karan Puri
THIS IS FOR TIM HORTON'S AT SUNNYBRROK HOSPITAL LOWER FLOOR NEAR RADIATION. Bun that comes with the chilli was cold. Not room temperature. Not cool. COLD!!! Asked the clerk to warm for me. She threw it in the garbage and toasted a new one. Rather than wasting food. Maybe come up with a way to prevent this. Perhaps, ask customers at time of sale whether they want the bun warmed or toasted. Also, provide a lot more customer service training, especially in being polite. A LOT MORE !!! I read some of the other reviews. It seems that the customer service have 1 or 2 buttons that they press to respond to these reviews and that's it. C'mon Tim Horton's management, do you think the Sunnybrook patients have time and energy to call in to your office and spend hours on the phone to get thru to a rep? There's a lot of information in the reviews. Just act on them.
Atmosphere: 1
Food: 1
Service: 1
Mamus Osman
Very bad customer service .for a location that is in a hospital the stuff is rude and unprofessional. Never visiting
Atmosphere: 4
Food: 3
Service: 1
Huma MJ
Aug,22/23 at 12 pm Any time I got dark rose from sunnyBroke Hospital’s tim Horton it is not fresh. Today I requested for fresh one that I am having bad headache and I got same thing again. I took it back to change it, but this lady was wearing glasses and she didn’t change my cafe. She said oh we just made it. ?
Food: 1
Service: 1
Ken C
One of the worst coffees I've had anywhere. Period. Ordered a medium double double. It was tasteless. Literally like milk with water. No sweetness as well. It was SO bad that I actually brought it back, hoping they would resolve. Instead of making me another. The lady kept asking me what the problem was and when I said it had no flavour and not even sweet at all. She gave me two packs of sugar and walked away. I threw the coffee out.
On my visit today to the Odette Cancer center, I stopped with my 95 year old mother who is suffering from jaw bone cancer. I purchased food and drink including a bottle of water for my mom. After we sat down I returned to the counter to ask for a cup for my mom so that she could take her medications - she cannot drink from the bottle and is suffering with pain and discomfort in her mouth. The counter clerk refused to give me a cup unless I paid her ten cents - yes, 10 cents on top of the over $20 I spent on food. She would not help us and simply refused without us paying the ten cents. Thankfully a kind gentleman behind me had a coin so that I would not need to attempt a tiny charge on my debit. Are they clueless, cruel, insensitive and rude or is it just me? I have rarely been so shocked and have never been so disappointed in the organization. How ironic is it that in a medical centre where people are suffering could you find such a disturbing thing at a Tim Hortons. Shame on you.
Atmosphere: 3
Food: 3
Service: 1
The coffee was just okay. That's all.
Located in the bottom floor (1 floor below main registration), south west corner of building. Grab a coffee while waiting for sunnybrook to open.
Atmosphere: 3
Food: 4
Service: 3
Waited close to 10 minutes to get my coffee to only give me a black instead of a double double, discovered the wrong coffee upon return to work, horrible
Great service. Clean, efficient and super fast
Atmosphere: 5
Food: 5
Service: 5
Menu boards revolve too quickly, full of tramps and junkies, staff barely speak English.
Atmosphere: 1
Food: 2
Service: 1
Saya online the place closes at 5pm. It's 3:45pm right now on a Friday evening. They have already closed the location. What kind of service is this?
Atmosphere: 1
Food: 1
Service: 1
bad service attitudeespecially in hospitalNo humanistic careAlso has a bad attitudeHope someone rectifies it
Atmosphere: 1
Food: 3
Service: 1
Price gouging 2.75 dollars for water that’s disgusting and close at 3pm come on do better I’ll never buy anything there again ?????
Awesome
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The staff got my order incorrect and instead of correcting the order, staff was rude and didnt give me a larger bun.
Atmosphere: 1
Food: 3
Service: 1
THIS IS FOR TIM HORTON'S AT SUNNYBRROK HOSPITAL LOWER FLOOR NEAR RADIATION. Bun that comes with the chilli was cold. Not room temperature. Not cool. COLD!!! Asked the clerk to warm for me. She threw it in the garbage and toasted a new one. Rather than wasting food. Maybe come up with a way to prevent this. Perhaps, ask customers at time of sale whether they want the bun warmed or toasted. Also, provide a lot more customer service training, especially in being polite. A LOT MORE !!! I read some of the other reviews. It seems that the customer service have 1 or 2 buttons that they press to respond to these reviews and that's it. C'mon Tim Horton's management, do you think the Sunnybrook patients have time and energy to call in to your office and spend hours on the phone to get thru to a rep? There's a lot of information in the reviews. Just act on them.
Atmosphere: 1
Food: 1
Service: 1
Very bad customer service .for a location that is in a hospital the stuff is rude and unprofessional. Never visiting
Atmosphere: 4
Food: 3
Service: 1
Aug,22/23 at 12 pm Any time I got dark rose from sunnyBroke Hospital’s tim Horton it is not fresh. Today I requested for fresh one that I am having bad headache and I got same thing again. I took it back to change it, but this lady was wearing glasses and she didn’t change my cafe. She said oh we just made it. ?
Food: 1
Service: 1
One of the worst coffees I've had anywhere. Period. Ordered a medium double double. It was tasteless. Literally like milk with water. No sweetness as well. It was SO bad that I actually brought it back, hoping they would resolve. Instead of making me another. The lady kept asking me what the problem was and when I said it had no flavour and not even sweet at all. She gave me two packs of sugar and walked away. I threw the coffee out.
Atmosphere: 1
Food: 1
Service: 1
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