The young boy with blonde hair at the counter is super nice. He took my long order with a big smile. I give 5 star when I see customer service is awesome. So there you go young boy you have earned it.
Atmosphere: 5
Food: 5
Service: 5
Karen Samis
Hot chocolate was way too watery with little to no flavour. I threw it out on the train. Too late to take back by the time I took my first sip. Probably a training or supplies issue.
Atmosphere: 2
Food: 1
Service: 3
AMARPREET KAUR
Ordered a vanilla ice coffee with extra cream and extra vanilla syrup there is no cream extra
Atmosphere: 1
Food: 1
Service: 1
Stephanie B
Terrible experience at this location. After a long wait for a biscoff latte, (which I had to inquire about numerous times)
Atmosphere: 1
Food: 1
Service: 1
bowie shum
I’m genuinely baffled by how the Tim Hortons located in one of the busiest transit hubs—Union Station—consistently operates at such a slow pace. Despite having five or more staff members behind the counter at all times, the level of efficiency and sense of urgency is nonexistent.
On multiple occasions, I’ve had to abandon my coffee order because the service was so slow that I risked missing my train. It’s unacceptable for a location in such a high-traffic area to be this poorly managed.
I hope this issue is addressed, because the current standard of service is far below what customers should expect from Tim Hortons.
Atmosphere: 1
Food: 1
Service: 1
Lloyd Aj
Asked for a cup of water told to get in the line we had to catch the train not going to be on the line for 5mins for an empty cup of water for 10cents it’s not like you need to make the drink or anything so bad - PREETI very disappointed no heart to even give a cup of water that’s a shame on you !!!!
Service: 1
Elva Rowell
Nice trip to Toronto. Nice food!
Atmosphere: 5
Food: 5
Service: 5
Kent Hodgson
The crew on duty the mornings of August 22-23 during Fan Expo were outstanding. Super fast service and a tasty breakfast both days. Hats off to them for their hard work.
Atmosphere: 3
Food: 5
Service: 5
simran tauk
I pass by this Tims everyday but never have the time to grab breakfast. Are you on Uber Eats? Is there a way to place pick up orders?
Marelize van Zyl
Had the scrambled eggs and bacon loaded box which I didn’t have high hopes for but was actually phenomenal surprisingly
Ordered an Oreo Iced Capp, a small one too. Waited 10 minutes only for the server to finally come and tell me if I wanted another drink because they didn't have it available. Got a refund (unless they somehow messed that up too.)
If you don't have something, take it off the menu and don't have the person waiting waste their time. Bad inventory management, very slow service, and not prepared for morning hours.
Atmosphere: 2
Food: 1
Service: 1
TASNUVA TARANNUM
Worst customer service, they service not fresh food. Smell like smoke from cigarrate. Horrible servers mostly, no minimum customer service. Why you are working if you do not like customer service. They are taking down Tim Horton.
Tashera
I ordered the Barbie pineapple quencher with sparkling water and when I got it, it didn’t taste like sparkling water so I brought it back to be made over. Bro laugh and just fill it up with more water. Tim hortons is literally run down. I didn’t bought water and he just fill it up with more water like I’m stupid.
Atmosphere: 1
Food: 1
Service: 1
Lavash Vicknes
Tea was not to the Asian tea mark.
Atmosphere: 5
Food: 3
Service: 5
Tommy
The servers here are very friendly and welcoming, and I appreciate that they are always timely with my order, despite how busy it gets during rushes. I always get the same drink every time and my order is always consistent and never cold.
The young boy with blonde hair at the counter is super nice. He took my long order with a big smile. I give 5 star when I see customer service is awesome. So there you go young boy you have earned it.
Atmosphere: 5
Food: 5
Service: 5
Hot chocolate was way too watery with little to no flavour. I threw it out on the train. Too late to take back by the time I took my first sip. Probably a training or supplies issue.
Atmosphere: 2
Food: 1
Service: 3
Ordered a vanilla ice coffee with extra cream and extra vanilla syrup there is no cream extra
Atmosphere: 1
Food: 1
Service: 1
Terrible experience at this location. After a long wait for a biscoff latte, (which I had to inquire about numerous times)
Atmosphere: 1
Food: 1
Service: 1
I’m genuinely baffled by how the Tim Hortons located in one of the busiest transit hubs—Union Station—consistently operates at such a slow pace. Despite having five or more staff members behind the counter at all times, the level of efficiency and sense of urgency is nonexistent.
On multiple occasions, I’ve had to abandon my coffee order because the service was so slow that I risked missing my train. It’s unacceptable for a location in such a high-traffic area to be this poorly managed.
I hope this issue is addressed, because the current standard of service is far below what customers should expect from Tim Hortons.
Atmosphere: 1
Food: 1
Service: 1
Asked for a cup of water told to get in the line we had to catch the train not going to be on the line for 5mins for an empty cup of water for 10cents it’s not like you need to make the drink or anything so bad - PREETI very disappointed no heart to even give a cup of water that’s a shame on you !!!!
Service: 1
Nice trip to Toronto. Nice food!
Atmosphere: 5
Food: 5
Service: 5
The crew on duty the mornings of August 22-23 during Fan Expo were outstanding. Super fast service and a tasty breakfast both days. Hats off to them for their hard work.
Atmosphere: 3
Food: 5
Service: 5
I pass by this Tims everyday but never have the time to grab breakfast. Are you on Uber Eats? Is there a way to place pick up orders?
Had the scrambled eggs and bacon loaded box which I didn’t have high hopes for but was actually phenomenal surprisingly
Atmosphere: 3
Food: 5
Service: 5
Restaurantji Recommends
Ordered an Oreo Iced Capp, a small one too. Waited 10 minutes only for the server to finally come and tell me if I wanted another drink because they didn't have it available. Got a refund (unless they somehow messed that up too.)
If you don't have something, take it off the menu and don't have the person waiting waste their time. Bad inventory management, very slow service, and not prepared for morning hours.
Atmosphere: 2
Food: 1
Service: 1
Worst customer service, they service not fresh food. Smell like smoke from cigarrate. Horrible servers mostly, no minimum customer service. Why you are working if you do not like customer service. They are taking down Tim Horton.
I ordered the Barbie pineapple quencher with sparkling water and when I got it, it didn’t taste like sparkling water so I brought it back to be made over. Bro laugh and just fill it up with more water. Tim hortons is literally run down. I didn’t bought water and he just fill it up with more water like I’m stupid.
Atmosphere: 1
Food: 1
Service: 1
Tea was not to the Asian tea mark.
Atmosphere: 5
Food: 3
Service: 5
The servers here are very friendly and welcoming, and I appreciate that they are always timely with my order, despite how busy it gets during rushes. I always get the same drink every time and my order is always consistent and never cold.
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