I have been going to Tim Hortons for years and followed Graham to Tim Hortons on Westhill drive in Waterloo. He is the most courteous person, very pleasant to deal with.Graham is very reliable always knows what every one of us order every time. It’s nice to stop everyday when we are out for our walks makes it seem like cheers tv show where Graham knows everyone’s name.
Atmosphere: 5
Food: 5
Service: 5
Kristjedy Cammarata
Graham is such an asset to Tim Horton’s. He knows everyone’s name and order. He is exceptionally conscientious and friendly and greets us every day with a cheerful hello. Tim Horton’s is lucky to have him!
Atmosphere: 5
Food: 5
Service: 5
Roger Lycke
I enjoy coming to this location almost daily . The service and selection are always great. We always get great service from Graham who is always willing to accommodate us.
Atmosphere: 5
Food: 5
Service: 5
tbanks001 Banjoko
Service is very slow. Extremely slow. You need to improve on your customer wait time service.
Atmosphere: 4
Food: 4
Service: 1
Jeffrey Ross
Usually decent service, but I've had my orders screwed up a couple of times.
Atmosphere: 4
Food: 4
Service: 3
Md. Rezwanul Haque
I had a very bad experience at the Tim Hortons at 5 Westhill Dr, Waterloo, ON N2T 0C4 on Sunday, August 24, 2024, around 5:00 PM. The quality of service was very poor, especially with the coffee. Sometimes, when I ask for a cup of water, they give it to me for free, and other times they charge me for just plain drinking water. I’m not sure what your policy is, but this inconsistency creates very awkward situations.
Service: 1
Amit Sutar
Rude staff, unprofessional. They’re in rush and don’t care about customers
Asked for the coffee and clearly mentioned about splitting it into two halves. The staff even didn’t even care to apologize and kept arguing that I didn’t ask for the split. Poor customer service
Fiona Pye
I come here almost every morning before work and always experience the KINDEST and fastest service from the employees!! My favourite Tim’s location by far
Samantha Lee
The worst tim hortons in KW, I stopped going and I work right across the road. Constantly screwing up my order. Handing my drink to the person ahead of me, watching them talk over my drink and then hand it back.. then they expect me to take it. They're always in a rush, why not just throw my food in my car window next time? They're so rude at the drive thru, can barely understand them half the time... I used to enjoy this place... now im going elsewhere with better service and im not being rushed to take my order from the window. If I could give negative stars I would.
Have you sprayed for Bedbugs because the hamtion locations are currently infested. Thier must be an investigation and a spraying for me to trust this business are buy food at Tim Hortons
Amandeep Singh
Just got served hot lattes, I ordered 2 small hot lattes and it turned out that the guy at the counter didn’t put in enough to fill the cup. He literally filled the remaining of the cup with hot water right in from of my eyes, thinking it doesn’t matter or if I saw it. Just ridiculous. Zero accountability and a lack of customer first attitude.
Atmosphere: 4
Food: 1
Service: 1
savage killer
Worst Tim Hortons in waterloo, seems like no one gets trained at this store. Drinks always taste horrible. Starts with management, can’t really come down on employees if they’re not trained properly. Avoid this store if possible.
Atmosphere: 1
Food: 1
Service: 1
Pankti Panchal
The drive through experience was amazing and the service is excellent and super fast. All the employees are very friendly. The store was very clean and maintained.
Atmosphere: 5
Food: 5
Service: 5
Karanjot Singh
Store was well managed and I met manager name Aish in Dine in area when he was making sure that everything is clean and asked if he’s the manager , he was so polite and friendly! Great job all team.
They have the best potatoe wedges here!
Atmosphere: 4
Food: 4
Service: 4
I have been going to Tim Hortons for years and followed Graham to Tim Hortons on Westhill drive in Waterloo.
He is the most courteous person, very pleasant to deal with.Graham is very reliable always knows what every one of us order every time. It’s nice to stop everyday when we are out for our walks makes it seem like cheers tv show where Graham knows everyone’s name.
Atmosphere: 5
Food: 5
Service: 5
Graham is such an asset to Tim Horton’s. He knows everyone’s name and order. He is exceptionally conscientious and friendly and greets us every day with a cheerful hello. Tim Horton’s is lucky to have him!
Atmosphere: 5
Food: 5
Service: 5
I enjoy coming to this location almost daily . The service and selection are always great. We always get great service from Graham who is always willing to accommodate us.
Atmosphere: 5
Food: 5
Service: 5
Service is very slow. Extremely slow. You need to improve on your customer wait time service.
Atmosphere: 4
Food: 4
Service: 1
Usually decent service, but I've had my orders screwed up a couple of times.
Atmosphere: 4
Food: 4
Service: 3
I had a very bad experience at the Tim Hortons at 5 Westhill Dr, Waterloo, ON N2T 0C4 on Sunday, August 24, 2024, around 5:00 PM. The quality of service was very poor, especially with the coffee. Sometimes, when I ask for a cup of water, they give it to me for free, and other times they charge me for just plain drinking water. I’m not sure what your policy is, but this inconsistency creates very awkward situations.
Service: 1
Rude staff, unprofessional. They’re in rush and don’t care about customers
Asked for the coffee and clearly mentioned about splitting it into two halves. The staff even didn’t even care to apologize and kept arguing that I didn’t ask for the split.
Poor customer service
I come here almost every morning before work and always experience the KINDEST and fastest service from the employees!! My favourite Tim’s location by far
The worst tim hortons in KW, I stopped going and I work right across the road. Constantly screwing up my order. Handing my drink to the person ahead of me, watching them talk over my drink and then hand it back.. then they expect me to take it. They're always in a rush, why not just throw my food in my car window next time? They're so rude at the drive thru, can barely understand them half the time... I used to enjoy this place... now im going elsewhere with better service and im not being rushed to take my order from the window. If I could give negative stars I would.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Have you sprayed for Bedbugs because the hamtion locations are currently infested. Thier must be an investigation and a spraying for me to trust this business are buy food at Tim Hortons
Just got served hot lattes, I ordered 2 small hot lattes and it turned out that the guy at the counter didn’t put in enough to fill the cup. He literally filled the remaining of the cup with hot water right in from of my eyes, thinking it doesn’t matter or if I saw it. Just ridiculous. Zero accountability and a lack of customer first attitude.
Atmosphere: 4
Food: 1
Service: 1
Worst Tim Hortons in waterloo, seems like no one gets trained at this store. Drinks always taste horrible. Starts with management, can’t really come down on employees if they’re not trained properly. Avoid this store if possible.
Atmosphere: 1
Food: 1
Service: 1
The drive through experience was amazing and the service is excellent and super fast. All the employees are very friendly. The store was very clean and maintained.
Atmosphere: 5
Food: 5
Service: 5
Store was well managed and I met manager name Aish in Dine in area when he was making sure that everything is clean and asked if he’s the manager , he was so polite and friendly!
Great job all team.
Atmosphere: 5
Food: 5
Service: 5
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