Would give this a more 3.5 rating but the food, environment, and service is as expected for a chain cafe
Atmosphere: 4
Food: 4
Service: 4
Philip Phiri
It was very spacious and the decor was inviting.
Katrina Shrum
Very busy location with not much seating if you go on a weekend. I got a small green smoothie which ended up being $8.
It was not blended properly at all, smoothie did not taste green then I find two balls of spinach at the bottom. Kind of disappointing experience.
Atmosphere: 2
Food: 2
Service: 2
Chenghao Kao
Ok food, terrible service
Atmosphere: 2
Food: 3
Service: 1
Fatemeh Fani
Williams is probably one of the best cafes I tried. I like the atmosphere and in this branch which is close to university campus you can find a good spot to spend time with friends.
Atmosphere: 5
Food: 4
Service: 5
Farheen Mansuri
Absolutely love the food and the ambience, i am not a coffee lover but its here that i love to drink any coffee. Chicken pesto panini is a must try and waffles are so delicious.
Atmosphere: 5
Food: 5
Service: 5
deepika khosla
Extremely amazing staff- I lost my necklace today and they found it and kept it safely for me. Very thankful to whoever found it and to the entire team. I truly appreciate their honesty. Also, this is my favourite cafe for food, service and atomosphere.
Atmosphere: 5
Food: 5
Service: 5
bj
food was ok quality but reasonably priced, service was prompt, would recommend their waffles!
Mina Saqib
I love the vibe, the latte, sandwiches...
Atmosphere: 5
Food: 5
Service: 5
Motaz Yamin
Delicious drinks, good services and nice atmosphere
Placed my take out order at the front counter, the server almost charged me full price ($9) for the side of soup and I asked her to adjust it to the side pricing ($7 which is stilll very high for a small soup). She was able to fix the charges after getting some help.
Order the BLT (made into a wrap) with a side of the tomato soup. I was sad when I got back to my desk and noticed that the coleslaw and side of pickle was missing from my order but they gave me a slice of toast instead? Not sure why I was given the toast when I ordered the wrap and soup as a side. Would have rather had the sides that came with the wrap which I paid for.
Atmosphere: 4
Food: 3
Service: 1
Sara
Williams Fresh Cafe in Waterloo is one of my favourite spots in the area. Their desserts and coffee are amazing, and the lattes and cakes are especially good. Since it’s located in a university plaza, the atmosphere is surprisingly calm and quiet, which makes it a perfect place to get some work done or just hang out with friends. I absolutely love this place. It has such a comfortable vibe, great treats, and consistently good coffee. Highly recommend stopping by.
Atmosphere: 5
Food: 5
Service: 5
Erin shcherbiuk
wasn't kind.
Atmosphere: 4
Food: 4
Service: 2
GKG
I’ve been coming to this café for about two years and have always enjoyed the coffee, but during my recent visit, I had an unpleasant experience. I ordered a coffee and it was stronger than usual. When I asked for it to be remade, the server who prepared it the second time — a man who always wears a mask — seemed quite rude and dismissive. He simply placed the cup on the table without saying anything and walked away, which felt unprofessional and unwelcoming. I actually had a similar experience here once before, but I chose to let it go. However, since it has happened again, I feel it’s important to address it. Customer service plays a major role in the overall experience, and honest feedback shouldn’t be taken negatively. A little communication and courtesy can make a big difference. I hope this can be improved moving forward, as I do like this place and want to continue coming back.
Atmosphere: 5
Food: 4
Service: 1
Keith Tan
It’s alright! Came for breakfast. Food wasn’t amazing, but it is okay.
Edit: Came back again to give the place a second chance.
I think it’s better to get the bigger meals like the classic breakfast instead of the wraps as they are a bit more worth for money. Nothing special about the breakfast, just a simple meal, but it does the trick and is good.
Would give this a more 3.5 rating but the food, environment, and service is as expected for a chain cafe
Atmosphere: 4
Food: 4
Service: 4
It was very spacious and the decor was inviting.
Very busy location with not much seating if you go on a weekend. I got a small green smoothie which ended up being $8.
It was not blended properly at all, smoothie did not taste green then I find two balls of spinach at the bottom. Kind of disappointing experience.
Atmosphere: 2
Food: 2
Service: 2
Ok food, terrible service
Atmosphere: 2
Food: 3
Service: 1
Williams is probably one of the best cafes I tried. I like the atmosphere and in this branch which is close to university campus you can find a good spot to spend time with friends.
Atmosphere: 5
Food: 4
Service: 5
Absolutely love the food and the ambience, i am not a coffee lover but its here that i love to drink any coffee. Chicken pesto panini is a must try and waffles are so delicious.
Atmosphere: 5
Food: 5
Service: 5
Extremely amazing staff- I lost my necklace today and they found it and kept it safely for me. Very thankful to whoever found it and to the entire team. I truly appreciate their honesty.
Also, this is my favourite cafe for food, service and atomosphere.
Atmosphere: 5
Food: 5
Service: 5
food was ok quality but reasonably priced, service was prompt, would recommend their waffles!
I love the vibe, the latte, sandwiches...
Atmosphere: 5
Food: 5
Service: 5
Delicious drinks, good services and nice atmosphere
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Placed my take out order at the front counter, the server almost charged me full price ($9) for the side of soup and I asked her to adjust it to the side pricing ($7 which is stilll very high for a small soup). She was able to fix the charges after getting some help.
Order the BLT (made into a wrap) with a side of the tomato soup. I was sad when I got back to my desk and noticed that the coleslaw and side of pickle was missing from my order but they gave me a slice of toast instead? Not sure why I was given the toast when I ordered the wrap and soup as a side. Would have rather had the sides that came with the wrap which I paid for.
Atmosphere: 4
Food: 3
Service: 1
Williams Fresh Cafe in Waterloo is one of my favourite spots in the area. Their desserts and coffee are amazing, and the lattes and cakes are especially good. Since it’s located in a university plaza, the atmosphere is surprisingly calm and quiet, which makes it a perfect place to get some work done or just hang out with friends. I absolutely love this place. It has such a comfortable vibe, great treats, and consistently good coffee. Highly recommend stopping by.
Atmosphere: 5
Food: 5
Service: 5
wasn't kind.
Atmosphere: 4
Food: 4
Service: 2
I’ve been coming to this café for about two years and have always enjoyed the coffee, but during my recent visit, I had an unpleasant experience. I ordered a coffee and it was stronger than usual. When I asked for it to be remade, the server who prepared it the second time — a man who always wears a mask — seemed quite rude and dismissive. He simply placed the cup on the table without saying anything and walked away, which felt unprofessional and unwelcoming.
I actually had a similar experience here once before, but I chose to let it go. However, since it has happened again, I feel it’s important to address it. Customer service plays a major role in the overall experience, and honest feedback shouldn’t be taken negatively. A little communication and courtesy can make a big difference. I hope this can be improved moving forward, as I do like this place and want to continue coming back.
Atmosphere: 5
Food: 4
Service: 1
It’s alright! Came for breakfast. Food wasn’t amazing, but it is okay.
Edit: Came back again to give the place a second chance.
I think it’s better to get the bigger meals like the classic breakfast instead of the wraps as they are a bit more worth for money. Nothing special about the breakfast, just a simple meal, but it does the trick and is good.
Atmosphere: 4
Food: 4
Service: 5
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