Pony Espresso Coffee House & Cafe

The eggs seemed to be microwaved. And not much substance to the omelette. Coffee and chai were great! Lovely staff!

Atmosphere: 5

Food: 2

Service: 5

This was my first time here and I really enjoyed it! The two young women who helped me were delightful and patiently explained some of their drinks. I chose the iced mocha, and wow! This is hands-down the best mocha I've ever had! You can tell that they use quality chocolate.

I also had the veggie wrap, which was fresh and full of flavor. I will definitely be back before I leave the area.

Atmosphere: 5

Food: 5

Service: 5

The coffee cake was dry. The place is cute with several comfy chairs and a couch. Good chai.

Atmosphere: 5

Food: 4

Service: 5

Very selective about who they will serve. I was told I was too early, but a guy comes in 30 seconds later and is given his coffee. I can only assume prejudice

Atmosphere: 1

Service: 1

Delightful staff and nice selection of easy breakfast items.

Atmosphere: 5

Food: 5

Service: 5

The coffee was great and my omelette was fantastic! Will stop there again next time I am in town

Atmosphere: 5

Food: 5

Service: 5

The best place in Ashland to grab a cup of coffee and read the news in peace, escaping the afternoon.

Atmosphere: 4

Food: 5

Service: 5

Worst matcha I’ve ever had for 50% more than neighborhood competitors. They’re also stingy about their bathroom and the baristas are sullen and miserable.

Laina Tuttle knocked it out of the park. She knows customer service, no, she should be the face of customer service. She makes me feel like I’m at home whenever I come in. We need more people like her in this world. I would trust her with anything!

Laina Tuttle knocked it out of the park. She knows customer service, no, she should be the face of customer service. She makes me feel like I’m at home whenever I come in. We need more people like her in this world. I would trust her with anything!

Atmosphere: 5

Food: 5

Service: 5

Cute espresso cafe. Chill vibe, plenty of places to sit, comfy couch, people watching and friendly service. Will tell my friends about it!

Atmosphere: 5

Service: 5

Everything we ordered was amazing. It’s such a nice spot to sit and enjoy breakfast with the family.

Went in last week for a quick coffee. They got the order wrong. Asked them to fix it, and they wanted to charge me. Won't be back.

Super unfriendly owner ,
Very childish untrained staff….

I walk in with a tote back and books to journal unfortunately before I even sat down I get attacked with a “you have to buy something “ like excuse me can I not get settled in do you not see my hands are full ….

Before I even try to sit down a worker was telling me I can’t sit there … I didn’t know she was a worker until she then very passively told me “you have to purchase something (I thought she was waiting for friends this whole time) and than the owner comes in very strong from behind me and says the same thing! I was extremely upset at this point & didn’t appreciate the passive sneak attack approach I felt from the owner and employee !! Remind you while all this was happening there was another employee facing the glass door giggling…. it was SO SO SO unprofessional and embarrassing!

Too add, I also had a Starbucks drink so THE OWNER than continues and says that’s against health code violation as I told her I’ve been coming in here for the past two weeks no one has said anything and due to my peanut allergy I like to go to Starbucks as i know what’s in my drink! She sayswell we have the same thing as Starbucks .. okay so then how is it a health code violation? So then she says we don’t allow outside drinks! Like okay now that makes sense …

& again don’t get me wrong , I understand enforcing rules an not at all against that as I have my own business I totally get it but there is a way to approach someone when addressing something …and training your staff correctly to conduct themselves as a professional worker is HUGE!! They are a direct reflection of YOU and YOUR business and not making it a protocol for them to know the rules can cost you business !!

Seem to me these workers can’t assert rules and too scared to let someone know the rules until 2 week after the fact … so I genuinely felt attacked & so caught off guard ! In the 3 times I went I purchased something other than 1 time …. So it’s Sad to say but I was really happy with this place and was making it my go to place to have some me time for when I travel between my two places here and LA !!!! I truly believe having regulars is the best for business but now I won’t ever go back there… I won’t ever forget how rude and embarrassing that felt especially with how untrained and childish the workers behaved .. Litealy baffled me!

-Lana

My new favorite local coffee spot! Sam is super nice and love striking up a conversation with them. They have great bagels and coffee comes out pretty quick. Super chill place in the mornings to hang out and watch the morning traffic. I work right across the street so probably will continue to be a friendly face.