A 1 star review might be harsh. But I’ve worked in food service and I understand that when it gets busy it’s hard to keep up on basic sanitation as well as customer service. But it truly is not that hard to be aware and do your job. If you do not understand what a customer says asks them kindly to repeat themselves, I’d rather than have the wrong order. It’s just as awkward for a customer To bring back the product as much as it is for the employee to take accountability to do their job properly when in a rush. If you don’t want to do your job properly while working in customer service especially when there are customers who are genuinely nice and don’t have the mindset that the “customer always comes first” do not subject yourself or others to you working in customer service. Find a new job please. The thing that truly upsets me though is the lipstick that was on my takeout box. Again I’ve worked in food service, I’m also a woman I’ve used gloves as well as my bare hands when handling product. I know that if I am wearing nail polish gloves must be worn, if I have long hair it must be up, if I’m wearing jewelry or makeup and touching my face I have to wash my hands. It’s basic health code rules truly. I understand an occasional hair because we lose thousands of hair as humans a day. Even a small grease stain/food mess on a box. But LIPSTICK is outrageous. Please wash your hands especially when you touch your face! Throw away product if it has contaminants!
James Quattlebaum
For fast food Chinese food, it never disappoints
Atmosphere: 5
Food: 5
Service: 5
Julie McNeall
Hands down the worst Panda Express we have ever had. They were out of 2 of the 3 entrees we wanted. The food was extremely bland. Absolutely no flavor whatsoever. The chow mein noodles have definitely changed. They use to be bigger with more flavor and now they look like shriveled up worms. Definitely done with Panda Express.
Atmosphere: 1
Food: 1
Service: 1
Laura Kleist
We walked in **the unlocked lobby doors** 30 minutes before closing, ready to spend our money here, and were told we could not be served in the lobby. We were also told that the line in the drive through was before us, so they could not prioritize our order. You mean to say that when customers are willing to get up off their butts and walk INSIDE to avoid the line, you won't serve them? So how come when we come here during the day, you don't make us wait for all the folks in the drive-through line to be served before you'll serve us? Everyone in line is **in line**...including the folks in the lobby. In fact, it's almost always faster to walk inside than it is to sit in the drive through.
Here's the fun part: We called to ask why they didn't lock the lobby doors if the lobby was indeed closed. You know what your employee told us? THAT THEY DIDN'T HAVE A KEY TO LOCK THE DOORS. Are you serious? So how do they plan to lock the doors at closing??? This employee also said they *could have* rang us up using the drive-through till, but they just chose to turn us away. Nice.
Maybe this Christmas, it'd behoove you to give your staff the gift of better customer service training. Cheers.
True Omen
Metal in my food, completely unacceptable. Corporate response is to give a basic refund (4.40$) and to wash their hands clean of the situation, I won't be eating here I will be telling other people about this. FInding metal in my food is completely unacceptable. 11 days still no refund. To the owners response, this is lawsuit territory. If this was ingested there could have been serious medical issues. To only supply a simple refund dosnt show accountability it shows a quick cover up.
Atmosphere: 3
Food: 1
Service: 1
Chris W
Very long wait for food.
Came in on my lunch break, learned the lobby was closed to let people take their break. Went through the drive through, and was told it would take 6 minutes, and to pull into the parking lot since they are rated on how fast their service is. Approximately 20 minutes later, they came out with the food. By that time I had no time to eat, so I asked for a refund which they could not figure out. Had to call back later for a manager to process the refund.
Atmosphere: 1
Food: 1
Service: 1
C C
I didn't know dogs were allowed in Panda Express. I'm pretty allergic to certain breeds but ...this guy was feeding the dog..off of the floor. = Gross. I have a picture that I want to post...
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Plate
Leo DuBose
I LOVE THIS FOOD! The bad reviews for this place should stay at Arby's like the dogs they are. Amazing service and atmosphere, not ashamed to say I climaxed while eating their signature orange chicken! Every surface was also clean enough to eat off of! Staff was also very nice and really made my day.
Atmosphere: 5
Food: 5
Service: 5
ItsAng_l
Amazing Service, the person serving us the food was extremely nice and he gave us extra portions I felt. The store was also very clean and welcoming.
I feel the service has been going slowly downhill, the chowmein never being fresh and having less and less noodles in it, if there’s three cars in the drive thru it’s going to take a minimum of 30 minutes to get through. Today I show up and it’s not even busy, I’m the only car in the drive thru, but no response. “Hello?” Wait a little longer “hello??” Ok I’m going up to the window because I’m not sure they’re open at this point. Now I’m sitting at the window, I can the see the employees walking around. Still zero response. I just drove away. Sorry I was coming here three times a week on average but I’m done with this panda now.
Atmosphere: 1
Food: 1
Service: 1
Matthew Williams
Food was great. Service was great!
Atmosphere: 5
Food: 5
Service: 5
Matt “MC” Chase
I refuse to go there anymore. The portions are getting smaller, and the last 12 times I ate there, my order was never right. I only ordered 1 item each time
A 1 star review might be harsh. But I’ve worked in food service and I understand that when it gets busy it’s hard to keep up on basic sanitation as well as customer service.
But it truly is not that hard to be aware and do your job. If you do not understand what a customer says asks them kindly to repeat themselves, I’d rather than have the wrong order. It’s just as awkward for a customer To bring back the product as much as it is for the employee to take accountability to do their job properly when in a rush. If you don’t want to do your job properly while working in customer service especially when there are customers who are genuinely nice and don’t have the mindset that the “customer always comes first” do not subject yourself or others to you working in customer service. Find a new job please.
The thing that truly upsets me though is the lipstick that was on my takeout box. Again I’ve worked in food service, I’m also a woman I’ve used gloves as well as my bare hands when handling product. I know that if I am wearing nail polish gloves must be worn, if I have long hair it must be up, if I’m wearing jewelry or makeup and touching my face I have to wash my hands. It’s basic health code rules truly. I understand an occasional hair because we lose thousands of hair as humans a day. Even a small grease stain/food mess on a box. But LIPSTICK is outrageous. Please wash your hands especially when you touch your face! Throw away product if it has contaminants!
For fast food Chinese food, it never disappoints
Atmosphere: 5
Food: 5
Service: 5
Hands down the worst Panda Express we have ever had. They were out of 2 of the 3 entrees we wanted. The food was extremely bland. Absolutely no flavor whatsoever. The chow mein noodles have definitely changed. They use to be bigger with more flavor and now they look like shriveled up worms. Definitely done with Panda Express.
Atmosphere: 1
Food: 1
Service: 1
We walked in **the unlocked lobby doors** 30 minutes before closing, ready to spend our money here, and were told we could not be served in the lobby. We were also told that the line in the drive through was before us, so they could not prioritize our order. You mean to say that when customers are willing to get up off their butts and walk INSIDE to avoid the line, you won't serve them? So how come when we come here during the day, you don't make us wait for all the folks in the drive-through line to be served before you'll serve us? Everyone in line is **in line**...including the folks in the lobby. In fact, it's almost always faster to walk inside than it is to sit in the drive through.
Here's the fun part: We called to ask why they didn't lock the lobby doors if the lobby was indeed closed. You know what your employee told us? THAT THEY DIDN'T HAVE A KEY TO LOCK THE DOORS. Are you serious? So how do they plan to lock the doors at closing??? This employee also said they *could have* rang us up using the drive-through till, but they just chose to turn us away. Nice.
Maybe this Christmas, it'd behoove you to give your staff the gift of better customer service training. Cheers.
Metal in my food, completely unacceptable. Corporate response is to give a basic refund (4.40$) and to wash their hands clean of the situation, I won't be eating here I will be telling other people about this. FInding metal in my food is completely unacceptable.
11 days still no refund.
To the owners response, this is lawsuit territory. If this was ingested there could have been serious medical issues. To only supply a simple refund dosnt show accountability it shows a quick cover up.
Atmosphere: 3
Food: 1
Service: 1
Very long wait for food.
Came in on my lunch break, learned the lobby was closed to let people take their break. Went through the drive through, and was told it would take 6 minutes, and to pull into the parking lot since they are rated on how fast their service is. Approximately 20 minutes later, they came out with the food. By that time I had no time to eat, so I asked for a refund which they could not figure out. Had to call back later for a manager to process the refund.
Atmosphere: 1
Food: 1
Service: 1
I didn't know dogs were allowed in Panda Express. I'm pretty allergic to certain breeds but ...this guy was feeding the dog..off of the floor. = Gross. I have a picture that I want to post...
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Plate
I LOVE THIS FOOD! The bad reviews for this place should stay at Arby's like the dogs they are. Amazing service and atmosphere, not ashamed to say I climaxed while eating their signature orange chicken! Every surface was also clean enough to eat off of! Staff was also very nice and really made my day.
Atmosphere: 5
Food: 5
Service: 5
Amazing Service, the person serving us the food was extremely nice and he gave us extra portions I felt. The store was also very clean and welcoming.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Orange Chicken, Cream Cheese Rangoon
Food was great! The place was clean and the staff were super nice!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
AMAZING SERVICE!!!
Atmosphere: 5
Food: 5
Service: 5
Great! Didn't take but 5 minutes.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Orange Chicken, Plate, Fried Rice
I feel the service has been going slowly downhill, the chowmein never being fresh and having less and less noodles in it, if there’s three cars in the drive thru it’s going to take a minimum of 30 minutes to get through. Today I show up and it’s not even busy, I’m the only car in the drive thru, but no response. “Hello?” Wait a little longer “hello??” Ok I’m going up to the window because I’m not sure they’re open at this point. Now I’m sitting at the window, I can the see the employees walking around. Still zero response. I just drove away. Sorry I was coming here three times a week on average but I’m done with this panda now.
Atmosphere: 1
Food: 1
Service: 1
Food was great. Service was great!
Atmosphere: 5
Food: 5
Service: 5
I refuse to go there anymore. The portions are getting smaller, and the last 12 times I ate there, my order was never right. I only ordered 1 item each time
Atmosphere: 1
Food: 2
Service: 1
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