Domino's Pizza

1965 River Rd, Eugene
(541) 461-0842

Recent Reviews

Casey Rigsby

The have pizzaParking: You can park a car or there is a bus stop outsideWheelchair accessibility: I saw there is a spot

Atmosphere: 1

Food: 1

Service: 5

Recommended dishes: Pepperoni Pizza

Bryce Jorgensen

Placed an order for delivery at 6:17.. less than 1 minute later, my pizzas (two mediums) were being prepared with an estimated delivery time of 6:52 .. all looked normal.Once it hit about 6:35-6:40 and it still said they were preparing my order, I started to get a little weary, but I thought “ it’s a Saturday evening, they might just be busy. Benefit of the doubt, right? “ .. my pizzas did not go into the oven until 7:07pm - 49 minutes after they were “ being prepared “ , and 15 minutes after my estimated time of delivery.Both pizzas left about 20 minutes later - and delivered about 20 after that. Finally, sitting down to eat almost two hours after ordering pizza - I open the boxes to burnt / sloppy pizza.. The cuts were all misshapen & it looked very unappealing.Additionally, it was like ice cold .. how is it burnt / cold? The strangest combination lol.Terrible experience.

Food: 1

Service: 1

Recommended dishes: Pepperoni Pizza

Aaron Walker

Ordered, waited, arrived, paid, waited, waited, waited 40 minutes later I asked for my money back, they couldn't keep track and gave me a few bucks less than I gave them. Didnt want to watch them struggle so I let them keep it.

Atmosphere: 1

Food: 1

Service: 1

Dmc

I would rather eat self served

Atmosphere: 1

Food: 1

Service: 1

michellebot

I used to go here a lot. Last time I ordered they burnt my pizza to the point that I couldn't eat it. Tried to contact customer service and they just kept giving me a useless reference number. Called the store and the guy said, "You ordered a thin crust pizza and those are easy to burn." He told me he would credit my account for a replacement and then hung up on me. I know I will never get that free pizza. Man, I really used to like you guys, too. It only takes one bad experience to turn people off forever. Pizza Hut is better, anyway.

Atmosphere: 1

Food: 1

Service: 1

Jake Quimby

It sucks to see these bad reviews. Things just haven't been the same since covid anywhere, and I would have hoped people would be more understanding now. This location gets busier than you can imagine. They've always been relatively on-time to the best of their ability and I appreciate that. Solid food, good people. 10/10 and folks please, just be patient. I worked here a LONG time ago and I must say that even back then it would get insanely busy at random times. We used to joke that people all ordered at the exact same time, it's crazy.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Jalapeno Bread, Pepperoni Pizza, Chicken Wings, Lava Cake, Cheesy Garlic Bread

Bella Carmack

I found a hair cooked in my pizza a very very long hair

Kristy Fleiger

Feb 18 th 2024 at 9:15 pm. The guy that helped me his name was Peter and his customer service skills was absolutely amazing and I appreciate how nice he was. Thank you so much

Chema Rodriguez

Unpleasant after waiting the 25 minutes they gave me I had to wait 45 more minutesVegetarian options: BariadParking: Very spaciousKid-friendliness: Lots of space inside

Atmosphere: 5

Food: 5

Service: 1

Anita Ferrer

30minutes extra long

Atmosphere: 5

Food: 5

Service: 1

T Gawdammitguru

The food arrived an hour after the estimated time, with absolutely no contact about the delay. I had told call to find out the status. I only work a quarter mile from the Dominos. Some of the items had minimal toppings. Disappointed in many levels.

Atmosphere: 1

Food: 2

Service: 1

Gaelan Garrett

Placed a delivery order through the website. Given a time estimate between 50 and 60 minutes, but almost 2 hours later the pizzas hadn’t made it to the oven. Called the call center and it was a 55 minute hold time. Decided just to drive down and see the people making the pizzas. They were EXTREMELY busy! Everyone still greeted me with a smile and were very helpful. Informed me that almost all orders were currently for delivery and with the bad weather, it was a 4 hour wait.Refunded my delivery order, place a carry out order in the lobby and had pizza 20 minutes later.Ronzel and crew were great but the automated system is trash and leaves customers wondering.

Haley Duke

I’ve ordered dominos many times, and never in my life has it taken me over two hours ALONE to get my food in the OVEN. This is the worst location I’ve ever ordered from.

Atmosphere: 1

Food: 1

Service: 1

Stacy Jonson

Apon todays visit yes they were under staffed but they were super nice and apologetic about the

Atmosphere: 5

Food: 5

Service: 5

techie_br3adboi

Placed an order at 4:30pm with an estimated delivery time of 30 minutes. Called the store at 5:30pm to ask what's up. Still on hold as of 6:30pm. Been "first in line" for 20+ minutes. Pizza tracker still says they're prepping my order. We already ate something different and just want to cancel our order now. This is absurd.

Atmosphere: 1

Food: 1

Service: 1

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