Ordered about 10 times over 3 years, hoping it would get better. The order is wrong every single time, phones aren't answered, and door dash is incompetent and the drivers are morons. I'm done with this place and anyone that contracts with DD.
Atmosphere: 1
Food: 1
Service: 1
Stacey York
I ordered pizza through Pizza Hut’s website, and indicated I wanted delivery. All payments were through Pizza Hut’s website.
Once delivery was 15 minutes late, I texted the delivery person to see what the challenge was. Pizza Hut had subcontracted DoorDash to deliver the pizza. DoorDash indicated the app was crashing and the delivery would be delayed with no time estimate.
I ended up cancelling the order after 45 minutes of trying to get the pizza to my house, because I had my babysitter just make Mac and cheese so my kids did not get hangry.
Over 45 minutes into trying to resolve the situation with both Pizza Hut and Door Dash, both indicated they could not provide a refund and that the other company was responsible for refund.
After submitting a negative customer service review the next day, management called and offered a refund, but required that I come in store to receive the refund. I do not have a work schedule conducive to me coming by a store for a refund. This was an added layer of inconvenience.
I emailed them to see if I could come by this weekend for refund because I would be in the vicinity. I was told refunds weren’t allowed after 7 days.
I am a working parent with two kids. When I choose pizza delivery, I am paying a premium for convenience (not tastiness of food).
After this experience I am out $40, no pizza, 45 minutes of wasted time on a date night trying to resolve the issue, and about 2 hrs of lost time providing feedback through different venues including this review.
Do not trust this Pizza Hut to take care of you if you choose delivery. I will not be patronizing their business again.
Food: 1
Service: 1
Ivan Starkey
Good food.
Atmosphere: 4
Food: 4
Service: 5
Ray Ray Yama
I've been a loyal customer for 2 years and today I call to get two pies for my daughters but the employee who goes by jr was really rude with me on the phone. I'll never buy anything from here again.
Atmosphere: 1
Food: 5
Service: 1
Kai Xue Land
Overall terrible
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Personal Pan Pizza
Kai Land
Overall terrible
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Personal Pan Pizza
Cassie Johnson Bates
DoorDash can mess up my order, make me be responsible for even finding the driver who won’t answer their phone, and then can’t give me an “apology credit” after being 25+ minutes later than the latest time given - all because I ordered through Pizza Hut. Since ordering through this makes me deal with them, I guess I have to complain here.
Atmosphere: 4
Food: 3
Service: 1
Mark Hoselton
The wings had almost no sauce. Be sure to check before you leave if it's a to go order. If it's delivery, good luck. The Pizza we had didn't have much in the way of toppings.....maybe it's a cost cutting thing
Parking: It's good.
Atmosphere: 5
Food: 2
Service: 4
Recommended dishes: Breadsticks
Susan Thomas-Sponberg
The whole family got diarrhea from eating this pizza.
Atmosphere: 2
Food: 1
Service: 3
Cassie Bates
DoorDash can mess up my order, make me be responsible for even finding the driver who won’t answer their phone, and then can’t give me an “apology credit” after being 25+ minutes later than the latest time given - all because I ordered through Pizza Hut. Since ordering through this makes me deal with them, I guess I have to complain here.
Ordered about 10 times over 3 years, hoping it would get better. The order is wrong every single time, phones aren't answered, and door dash is incompetent and the drivers are morons. I'm done with this place and anyone that contracts with DD.
Atmosphere: 1
Food: 1
Service: 1
I ordered pizza through Pizza Hut’s website, and indicated I wanted delivery. All payments were through Pizza Hut’s website.
Once delivery was 15 minutes late, I texted the delivery person to see what the challenge was. Pizza Hut had subcontracted DoorDash to deliver the pizza. DoorDash indicated the app was crashing and the delivery would be delayed with no time estimate.
I ended up cancelling the order after 45 minutes of trying to get the pizza to my house, because I had my babysitter just make Mac and cheese so my kids did not get hangry.
Over 45 minutes into trying to resolve the situation with both Pizza Hut and Door Dash, both indicated they could not provide a refund and that the other company was responsible for refund.
After submitting a negative customer service review the next day, management called and offered a refund, but required that I come in store to receive the refund. I do not have a work schedule conducive to me coming by a store for a refund. This was an added layer of inconvenience.
I emailed them to see if I could come by this weekend for refund because I would be in the vicinity. I was told refunds weren’t allowed after 7 days.
I am a working parent with two kids. When I choose pizza delivery, I am paying a premium for convenience (not tastiness of food).
After this experience I am out $40, no pizza, 45 minutes of wasted time on a date night trying to resolve the issue, and about 2 hrs of lost time providing feedback through different venues including this review.
Do not trust this Pizza Hut to take care of you if you choose delivery. I will not be patronizing their business again.
Food: 1
Service: 1
Good food.
Atmosphere: 4
Food: 4
Service: 5
I've been a loyal customer for 2 years and today I call to get two pies for my daughters but the employee who goes by jr was really rude with me on the phone. I'll never buy anything from here again.
Atmosphere: 1
Food: 5
Service: 1
Overall terrible
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Personal Pan Pizza
Overall terrible
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Personal Pan Pizza
DoorDash can mess up my order, make me be responsible for even finding the driver who won’t answer their phone, and then can’t give me an “apology credit” after being 25+ minutes later than the latest time given - all because I ordered through Pizza Hut. Since ordering through this makes me deal with them, I guess I have to complain here.
Atmosphere: 4
Food: 3
Service: 1
The wings had almost no sauce. Be sure to check before you leave if it's a to go order. If it's delivery, good luck. The Pizza we had didn't have much in the way of toppings.....maybe it's a cost cutting thing
Parking: It's good.
Atmosphere: 5
Food: 2
Service: 4
Recommended dishes: Breadsticks
The whole family got diarrhea from eating this pizza.
Atmosphere: 2
Food: 1
Service: 3
DoorDash can mess up my order, make me be responsible for even finding the driver who won’t answer their phone, and then can’t give me an “apology credit” after being 25+ minutes later than the latest time given - all because I ordered through Pizza Hut. Since ordering through this makes me deal with them, I guess I have to complain here.
Atmosphere: 4
Food: 3
Service: 1
Restaurantji Recommends
It was disgusting and they were late
Atmosphere: 2
Food: 1
Service: 2
The brick and mortar buildings are fading. We were the only patrons in the bldg.
Atmosphere: 3
Food: 5
Service: 5
First time trying out this Pizza Hut, pizza was burnt.
Atmosphere: 5
Food: 2
Service: 3
No one can out Pizza the
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Triple Chocolate Brownie, Cheese Sticks, Pepperoni Pizza, Breadsticks, Big New Yorker Slice
Fast friendly delivery and always good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
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