Scheduled delivery late and lacking items ordered. Called store and they wouldn’t answer phone, Very disappointed!!!
Atmosphere: 1
Food: 1
Service: 1
Olive
The food is always amazing!! They go above and beyond and provide quality customer service, well prepared food, and fresh ingredients. They were able to accommodate a special request for my order and were super polite and helpful. They are great!! Highly recommend this location.
Atmosphere: 5
Food: 5
Service: 5
jonathan young
Kind of expensive, and the pizza store almost looks deserted
Atmosphere: 5
Food: 4
Service: 4
michael bradford
They no longer has sit down service. The restaurant was cold and only take out.
Atmosphere: 1
Food: 4
Service: 1
Sarah Brinlee
The guys working were doing a great job keeping up with all the orders and were nice and the pizza was good too
Atmosphere: 5
Food: 5
Service: 5
Vivian Perry
I love pizza hut but this branch is not great, very filthy chairs an tables hasn't been wiped down, dust caked on furniture, carpet hasn't been vacuumed, windows are filthy, nasty and restrooms are unsanitary nasty, very disgusting! No customers both times when we came to our favorite pizza restaurant! 😖😡🤬
Atmosphere: 1
Food: 4
Service: 4
Claudia Kiser
Order food last night for delivery and it never showed up. When contacting manager of the store this morning he refused to refund me my money for food I wasn’t allowed to eat. Someone else got to eat it. When contacting cooperative they also refused a refund because the location is franchised. I will never give this owner my money again. They are fraudulent allowing third party delivery drivers to steal peoples money. If I could give negative stars I would
Atmosphere: 1
Food: 1
Service: 1
Tonirae Maez
I’ve never had a bad experience, I doubt I ever will. Past and current staff have always been a delight, always welcome arms and smiles. Food is always hot (takeout or delivery). I appreciate all the hard work the staff puts in, it definitely reflects in the lovely food they make. Shoutout to the lovely people that work here
Atmosphere: 5
Food: 5
Service: 5
Ian M
Tow happy, despite the parking lot never being full!
Crappy food, only matched by crappier service. The front desk woman/phone person was nothing but rude, unhelpful, and seemingly couldn’t help herself from projecting her unhappiness with whatever was going on that day because I’ve never heard so many people be lectured for simply trying to order food. Srsly- fire OR TALK to this person, she shouldn’t be in customer service AT ALL
Atmosphere: 1
Food: 1
Service: 1
Ruth Rodriquez-Whitehorse
Vibe good like that is was a restaurant. And good service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks, Pepperoni Pizza
James Carr
Ordered about 10 times over 3 years, hoping it would get better. The order is wrong every single time, phones aren't answered, and door dash is incompetent and the drivers are morons. I'm done with this place and anyone that contracts with DD.
Atmosphere: 1
Food: 1
Service: 1
Stacey York
I ordered pizza through Pizza Hut’s website, and indicated I wanted delivery. All payments were through Pizza Hut’s website.
Once delivery was 15 minutes late, I texted the delivery person to see what the challenge was. Pizza Hut had subcontracted DoorDash to deliver the pizza. DoorDash indicated the app was crashing and the delivery would be delayed with no time estimate.
I ended up cancelling the order after 45 minutes of trying to get the pizza to my house, because I had my babysitter just make Mac and cheese so my kids did not get hangry.
Over 45 minutes into trying to resolve the situation with both Pizza Hut and Door Dash, both indicated they could not provide a refund and that the other company was responsible for refund.
After submitting a negative customer service review the next day, management called and offered a refund, but required that I come in store to receive the refund. I do not have a work schedule conducive to me coming by a store for a refund. This was an added layer of inconvenience.
I emailed them to see if I could come by this weekend for refund because I would be in the vicinity. I was told refunds weren’t allowed after 7 days.
I am a working parent with two kids. When I choose pizza delivery, I am paying a premium for convenience (not tastiness of food).
After this experience I am out $40, no pizza, 45 minutes of wasted time on a date night trying to resolve the issue, and about 2 hrs of lost time providing feedback through different venues including this review.
Do not trust this Pizza Hut to take care of you if you choose delivery. I will not be patronizing their business again.
Bad sevice
Scheduled delivery late and lacking items ordered. Called store and they wouldn’t answer phone, Very disappointed!!!
Atmosphere: 1
Food: 1
Service: 1
The food is always amazing!! They go above and beyond and provide quality customer service, well prepared food, and fresh ingredients. They were able to accommodate a special request for my order and were super polite and helpful. They are great!! Highly recommend this location.
Atmosphere: 5
Food: 5
Service: 5
Kind of expensive, and the pizza store almost looks deserted
Atmosphere: 5
Food: 4
Service: 4
They no longer has sit down service. The restaurant was cold and only take out.
Atmosphere: 1
Food: 4
Service: 1
The guys working were doing a great job keeping up with all the orders and were nice and the pizza was good too
Atmosphere: 5
Food: 5
Service: 5
I love pizza hut but this branch is not great, very filthy chairs an tables hasn't been wiped down, dust caked on furniture, carpet hasn't been vacuumed, windows are filthy, nasty and restrooms are unsanitary nasty, very disgusting! No customers both times when we came to our favorite pizza restaurant! 😖😡🤬
Atmosphere: 1
Food: 4
Service: 4
Order food last night for delivery and it never showed up. When contacting manager of the store this morning he refused to refund me my money for food I wasn’t allowed to eat. Someone else got to eat it. When contacting cooperative they also refused a refund because the location is franchised. I will never give this owner my money again. They are fraudulent allowing third party delivery drivers to steal peoples money. If I could give negative stars I would
Atmosphere: 1
Food: 1
Service: 1
I’ve never had a bad experience, I doubt I ever will. Past and current staff have always been a delight, always welcome arms and smiles. Food is always hot (takeout or delivery). I appreciate all the hard work the staff puts in, it definitely reflects in the lovely food they make. Shoutout to the lovely people that work here
Atmosphere: 5
Food: 5
Service: 5
Tow happy, despite the parking lot never being full!
Atmosphere: 2
Food: 2
Service: 2
Restaurantji Recommends
Crappy food, only matched by crappier service. The front desk woman/phone person was nothing but rude, unhelpful, and seemingly couldn’t help herself from projecting her unhappiness with whatever was going on that day because I’ve never heard so many people be lectured for simply trying to order food. Srsly- fire OR TALK to this person, she shouldn’t be in customer service AT ALL
Atmosphere: 1
Food: 1
Service: 1
Vibe good like that is was a restaurant. And good service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks, Pepperoni Pizza
Ordered about 10 times over 3 years, hoping it would get better. The order is wrong every single time, phones aren't answered, and door dash is incompetent and the drivers are morons. I'm done with this place and anyone that contracts with DD.
Atmosphere: 1
Food: 1
Service: 1
I ordered pizza through Pizza Hut’s website, and indicated I wanted delivery. All payments were through Pizza Hut’s website.
Once delivery was 15 minutes late, I texted the delivery person to see what the challenge was. Pizza Hut had subcontracted DoorDash to deliver the pizza. DoorDash indicated the app was crashing and the delivery would be delayed with no time estimate.
I ended up cancelling the order after 45 minutes of trying to get the pizza to my house, because I had my babysitter just make Mac and cheese so my kids did not get hangry.
Over 45 minutes into trying to resolve the situation with both Pizza Hut and Door Dash, both indicated they could not provide a refund and that the other company was responsible for refund.
After submitting a negative customer service review the next day, management called and offered a refund, but required that I come in store to receive the refund. I do not have a work schedule conducive to me coming by a store for a refund. This was an added layer of inconvenience.
I emailed them to see if I could come by this weekend for refund because I would be in the vicinity. I was told refunds weren’t allowed after 7 days.
I am a working parent with two kids. When I choose pizza delivery, I am paying a premium for convenience (not tastiness of food).
After this experience I am out $40, no pizza, 45 minutes of wasted time on a date night trying to resolve the issue, and about 2 hrs of lost time providing feedback through different venues including this review.
Do not trust this Pizza Hut to take care of you if you choose delivery. I will not be patronizing their business again.
Food: 1
Service: 1
Good food.
Atmosphere: 4
Food: 4
Service: 5
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