I love Black Rock but at the Stark Location in Gresham OR, I keep getting handed the wrong order š¢ I double freight the barista but still got handed a coffee inter of a chai tea.
DOTK
Even though thereās a location closer to me, I always choose this one. The service here is fast, efficient, and the staff is always polite. The coffee is consistently great, and I love trying the seasonal menu items. Definitely worth going out of my way for!
Atmosphere: 5
Food: 5
Service: 5
Sebastian Zermeno
I walked into the shop and waited in line. The person in front of me was helped, but when it was my turn, I stood there for five minutes without a single word or acknowledgment. No greeting, no eye contact, nothing. I felt completely ignored.
Atmosphere: 1
Food: 1
Service: 1
Sandra Morrell
Drive through or walk in. I drove through and ordered a mint chip chiller as sugar free as possible. The chips are not sugar free and I substitute the ice cream mix with 2% Milk or cream. I also had cinnamon coffee cake warmed up. The smell of warm cinnamon filled my car and felt like Autumn was just around the corner.
Atmosphere: 5
Food: 5
Service: 5
Bailey Skuppin
Slowest drive thru i have ever been through. I understand you need to make small talk with customers, but dont let it hold up the entire line for over 10 mins over a single moothie....both of ny coffees were actually burnt
Atmosphere: 1
Food: 1
Service: 1
Blake Soots
Good place for coffee
Atmosphere: 5
Service: 5
Dominique
I like black rock! This location is always a hit or miss when it comes to customer service every time I come here, overall its decent.
Atmosphere: 4
Food: 4
Service: 3
Stephanie Smith
Nice selection of tea. Good service. Maybe add a few comfy chairs.
My husband and I door dash most weekends when we have time and today we stopped to buy a coffee we waited at the front 5 mins and no one said anything to us..so we left with no coffee! Guess we will go somewhere else!
Service: 1
Matt Brown
2 of the women who worked closing shift on 07/05/2025 were so rude and unprofessional just cuz they have to do their job and they don't know how to blend a frappuccino they leave so much ice at the bottom it's damn near half of the drink but she may have just been purposely making my drink like that out of spite she was mad that I ordered a frappe 5 minutes before they were supposed to close? I wish i would have remenvered to get her name or take a picture or something. literally treat you like you're a problem for making them make your drink all I did was tell her my order and she rolled her eyes at me talked to me like she was stressed out like I was doing something wrong to her
Atmosphere: 1
Food: 3
Service: 1
Tayler Leary
Been supporting black rock for over 10 years and came to this location by my house. There was a new flavor out so I inquired about how it tasted with the girl taking my order inside and she quickly snapped and said sheās new and hasnāt tried anything (which I replied and said thatās totally fine thank you) order and she got my order wrong on the screen so I politely told her the correction and she sighed and then corrected it. After then taking my friendās drink order (on the same order transaction) she quickly became short and rude. Super disappointing coming from a black rock coffee bar employee especially someone whoās new!!
Atmosphere: 5
Food: 5
Service: 1
O M
I went through the drive thru today and was instantly met with attitude and impatience from Brianna. I was told she is new to this store, but that does not excuse how I was treated. I attempted to ask her a simple question about the Fatherās Day special on the app that said āfree 16 oz drink with any purchaseā I wanted to clarify before ordering that āany purchaseā meant that I could buy a pastry and receive a free 16 oz drink. Before I could even get my question out she spoke over me and said āitās only a free small drinkā I tried to clarify and say I was asking if it was possible to buy a pasty as my āany purchaseā and I couldnāt even get those words out before she rudely interrupted me and repeated about 6 times that it was āonly a free small drink and the pastry was regular priceā she was not listening to anything I was saying and was laughing on the other side of the microphone after I went silent because she was so disrespectful. I will be coming by in person to speak with the manager about this interaction soon and speak with this girl who is clearly unwellā¦ Hopefully this location can get it together she seems mentally unstable and unfit to work a customer service job with that attitude and demeanor Iām not sure how she secured this job.
Food: 1
Service: 1
scout pendleton
Itās unfortunate that none of the workers have name tags so I canāt point out anyone directly but this lady messed up two orders the order in front of us and ours and had to wait for both our order redo and the car in front- the workers were just not paying attention or being very slow not friendly and careless, my drink taste good though, so Iāll give yall that - UPDATE the burrito I ordered is literally still frozen and this is the second time this has occurred. I understand mistakes happen but damn
Drive thru is kinda hard
Atmosphere: 4
Food: 5
Service: 5
I love Black Rock but at the Stark Location in Gresham OR, I keep getting handed the wrong order š¢ I double freight the barista but still got handed a coffee inter of a chai tea.
Even though thereās a location closer to me, I always choose this one. The service here is fast, efficient, and the staff is always polite. The coffee is consistently great, and I love trying the seasonal menu items. Definitely worth going out of my way for!
Atmosphere: 5
Food: 5
Service: 5
I walked into the shop and waited in line. The person in front of me was helped, but when it was my turn, I stood there for five minutes without a single word or acknowledgment. No greeting, no eye contact, nothing. I felt completely ignored.
Atmosphere: 1
Food: 1
Service: 1
Drive through or walk in. I drove through and ordered a mint chip chiller as sugar free as possible. The chips are not sugar free and I substitute the ice cream mix with 2% Milk or cream. I also had cinnamon coffee cake warmed up. The smell of warm cinnamon filled my car and felt like Autumn was just around the corner.
Atmosphere: 5
Food: 5
Service: 5
Slowest drive thru i have ever been through. I understand you need to make small talk with customers, but dont let it hold up the entire line for over 10 mins over a single moothie....both of ny coffees were actually burnt
Atmosphere: 1
Food: 1
Service: 1
Good place for coffee
Atmosphere: 5
Service: 5
I like black rock! This location is always a hit or miss when it comes to customer service every time I come here, overall its decent.
Atmosphere: 4
Food: 4
Service: 3
Nice selection of tea. Good service. Maybe add a few comfy chairs.
Atmosphere: 4
Food: 4
Service: 4
Friendly baristas and delicious coffee drinks.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
My husband and I door dash most weekends when we have time and today we stopped to buy a coffee we waited at the front 5 mins and no one said anything to us..so we left with no coffee! Guess we will go somewhere else!
Service: 1
2 of the women who worked closing shift on 07/05/2025 were so rude and unprofessional just cuz they have to do their job and they don't know how to blend a frappuccino they leave so much ice at the bottom it's damn near half of the drink but she may have just been purposely making my drink like that out of spite she was mad that I ordered a frappe 5 minutes before they were supposed to close? I wish i would have remenvered to get her name or take a picture or something. literally treat you like you're a problem for making them make your drink all I did was tell her my order and she rolled her eyes at me talked to me like she was stressed out like I was doing something wrong to her
Atmosphere: 1
Food: 3
Service: 1
Been supporting black rock for over 10 years and came to this location by my house. There was a new flavor out so I inquired about how it tasted with the girl taking my order inside and she quickly snapped and said sheās new and hasnāt tried anything (which I replied and said thatās totally fine thank you) order and she got my order wrong on the screen so I politely told her the correction and she sighed and then corrected it. After then taking my friendās drink order (on the same order transaction) she quickly became short and rude. Super disappointing coming from a black rock coffee bar employee especially someone whoās new!!
Atmosphere: 5
Food: 5
Service: 1
I went through the drive thru today and was instantly met with attitude and impatience from Brianna. I was told she is new to this store, but that does not excuse how I was treated. I attempted to ask her a simple question about the Fatherās Day special on the app that said āfree 16 oz drink with any purchaseā I wanted to clarify before ordering that āany purchaseā meant that I could buy a pastry and receive a free 16 oz drink. Before I could even get my question out she spoke over me and said āitās only a free small drinkā I tried to clarify and say I was asking if it was possible to buy a pasty as my āany purchaseā and I couldnāt even get those words out before she rudely interrupted me and repeated about 6 times that it was āonly a free small drink and the pastry was regular priceā she was not listening to anything I was saying and was laughing on the other side of the microphone after I went silent because she was so disrespectful. I will be coming by in person to speak with the manager about this interaction soon and speak with this girl who is clearly unwellā¦ Hopefully this location can get it together she seems mentally unstable and unfit to work a customer service job with that attitude and demeanor Iām not sure how she secured this job.
Food: 1
Service: 1
Itās unfortunate that none of the workers have name tags so I canāt point out anyone directly but this lady messed up two orders the order in front of us and ours and had to wait for both our order redo and the car in front- the workers were just not paying attention or being very slow not friendly and careless, my drink taste good though, so Iāll give yall that - UPDATE the burrito I ordered is literally still frozen and this is the second time this has occurred. I understand mistakes happen but damn
Atmosphere: 2
Food: 4
Service: 2
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