asked this dude up front in the concierge twice to help send soemone to bakery and he said he would and didnt twice and we had to get the manager
Lars R.
The delivery app is so awful it's beyond frustrating. I have never received a complete and correct order. Last time, key ingredients were missing from a meal I was going to prepare. But this time takes the cake for gross incompetence. My eggs were broken; The order was filled an hour late, and the app would not let me see substitutions or even check in to let them know I was coming. So, I dialed the telephone number given in the app in order to enquire as to the status of my order. Nobody picked up. I called the help number and was told to reload the app. Still a pair of sevens (no dice). The delivery person (Christian?) was helpful, went to talk with his manager, and tried to straighten things out. But it was beyond his purview. Rosauers is more expensive, but at least they get things more right than wrong.
Kim G.
If you drive a Tesla, there are 8 charging stations in the parking lot. For the rest of this, it's a basic Safeway. on a recent shopping trip, I found the prices to be on the high side, but way less than Rosauers up in the Heights. There aren't many grocery store options in HR so I typically stick up in Portland before heading out this way, but if I need to grab items I forgot, this is where I shop. If you have a club card, you have to log in and select the Hood River location before downloading digital coupons otherwise the discounts won't be applied. this happened to me yesterday and the woman working at the self checkout explained this. Clearly a flaw of the Safeway app, not the HR locations fault, but still an issue that needs to be resolved.
Chuck M.
You can always count on Safeway to treat you wrong. I used to go to Safeway all the time, in particular the one on Barbur in PDX. Now, Safeway is a last resort, esp after they treated me poorly in Flagstaff. Last night I went to the one in Hood River, and, once again, they stunk it up. I bought some ground beef that was marked as being on sale. It didn't ring up at the sale price, though. I told the cashier it was on sale, and he said it wasn't. I told him I was sure. He said it wasn't. No remedy was offered. I also said the water was on sale, and he said it wasn't. So, I said, "Safeway sucks and is dishonest," and left. Then, in the parking lot I got curious and went back in. The ground beef had a sale price listed, see pic, but the sale had expired two days prior and nobody thought to remove the tag advertising the sale price. Or maybe they do that intentionally? And I looked at the water, turned out it was sitting in the wrong spot on the shelf, so the sales tag didn't apply to it. This is all consistent with how Safeway rolls. The main thing here is that when I told the cashier that the ground beef was a dollar off, he should have given me a dollar off. When I lived in Nashville, if that happened at a Kroger they gave you the item for free. Safeway will continue to be the store I go to when no other options exist. They DO NOT CARE about their customers. Now I'll look forward to hearing back from "Dawn" saying how sorry she is and blah blah blah .
S S.
I had an employee make out with his girlfriend behind the counter while I put my groceries on the conveyer belt and then when they were done and he started ringing me up he was bad mouthing his supervisor and then proceeded to be totally rude and inappropriate with me. It was a horrible experience and I love Safeway and I am super close to a lot of people that work there but we wont go back as long as he still works there. I have never been treated so badly for no apparent reason before. I definitely wouldnt want someone like him representing my company.
Noah E.
Food is not fresh, the meat is old and the veggies are usually past their prime. Service is terrible, employees are generally extremely rude. Plus I have a certain distaste for stores that mostly expect you to use self checkout. It's another corporation thats beholden to shareholders and could care less about the customer. Oh, and it's filthy. I'm not sure they ever clean the bathrooms and I've watched deli employees return to work without washing their hands. Honestly, I'm not even sure it's that much cheaper than rosauers, if at all.
Jamie G.
If you need an EV location to boost up, a Tesla charging station is available in parking lot. The store is clean and inviting. Pricing is moderate. There is outside seating available, and an area to allow your fur babes to stretch out too.
Gina F.
Consistently bad unprofessional customer service. Many times when I go through the checkout line the clerk doesn't acknowledge my presence. Gossiping with their coworkers seems to take priority over customers with the clerks. Shopping at this Safeway is definitely not a pleasant experience. I would rather pay more and shop elsewhere where the employees conduct them in a professional manner than endure the bad treatment by the workers here.
Matt F.
I want you to picture spending 4.50 a pound on three pieces of chicken breast. You take it home and as you are cutting it, it feels like rubber. You cook it and sure enough you are eating rubber. This is the disgusting junk I purchased from this store which ruined the homemade meal I planned on the first and second night of my vacation. There are no grocery stores (actually there is one other, go there) between hood river and government camp to get your groceries for your trip. I stopped here and lost 13 dollars plus dollars on what should have been exceptional chicken parm. I will never get that money, time, or experience back. But you can, I encourage you to shop elsewhere so they can loose business and never pick up that dog meat they try to sell labeled as "chicken".
Stephen K.
I stopped in here quite unexpectedly since I got the time wrong for a band I was seeing about a mile and a half away, and figured I'd get my daily walk in while I waited for the band. This store, much like many of the other locations I've visited, seemed very light on employees, which made for a long wait in the check-out line, despite the store being mostly empty at the time. One noteworthy item was the selection of "artisan" kombuchas. I purchased one to keep me hydrated on the walk back to the venue to see the band.
Their produce is always fresh and their staff is very friendly and helpful. They are always my go to store for fresh produce and organic products.
Andrea W.
This store is awful dirty long lines no mask required even though it's state mandated staff being verbally abused clearly no leadership. Just makes me sad to shop there. I feel bad for the workers.
Raven R.
I can't thank the workers at both the Safeway's in The Dalles and in Hood River enough for working so diligently through this pandemic to feed my family and our lovely Columbia River Gorge Community. To the Workers: I know you are working hard, harder than you possibly can. Your excellent service, your smiles in the face of the mountain of pressure on your shoulders and your bomb AF work ethic tell me everything I need to know about you. You are amazing, thank you. To Management: Thank you for going above, beyond, over and through every obstacle, difficulty, and impossibility you face both in the supply chain and labor shortages to bring us food, drugs, products we desperately need and of course that great Safeway value we all rely on. Thank you, Thank you, Thank you! Warmest Regards, Raven Rutherford
Gary M.
Went to Safeway today and it is the first time I was treated like crap. I went to checkout and there were a number of checkouts open. There was nothing telling you to form one line andcrazy. a checker is open the next person can go. So I saw a checker finishing up someone. So I went to that checker and I was informed in no uncertain terms that you formed one line and waited for a checker to open. It isn't like I hadn't been there in a long time I was there last week and this was not the way you were treated. It is sad that Safeway is going too crap.
Sam F.
Linda the cashier made this mornings grocery trip an absolutely unpleasant one to say the least. I'm Waiting by the customer service center for assistance with tobacco, and I hear a rude exclamation from behind me" they're closed your gonna be waiting 45 minutes" with a little snicker following the comment. I rely , can anyone assist with tobacco right now ? Once again, in a very rude tone , she tells me that one of the cashiers who has they key can do so. So I ask which cashier has the key. She didn't seem to like this question , and tried to make me feel stupid for even asking. While waiting in her line , a good 8 feet behind the gentlemen in front of me , I once again get a rude exclamation to move back. Now I'd probably chalk it up to her having a bad day, if I didn't see how gratuitously she treated the elder gentleman in front of me, and the elder couple behind me in line. I'm convinced it is my age , and appearance which warranted this unfriendly behavior. After making a very rude big deal of me waiting in line too close for her standards , she asks the person behind me to step closer and start unloading their groceries while I'm still paying! I honestly don't care really about another guest stepping towards me , but after her attitude towards me and my waiting distances this seemed strange. I thanked her, once again a rude blank stare in return from Linda. The next person in line she greeted with a hearty hello, so she wasn't just having a bad morning she specifically treated me inferior to other customers.
asked this dude up front in the concierge twice to help send soemone to bakery and he said he would and didnt twice and we had to get the manager
The delivery app is so awful it's beyond frustrating. I have never received a complete and correct order. Last time, key ingredients were missing from a meal I was going to prepare. But this time takes the cake for gross incompetence. My eggs were broken; The order was filled an hour late, and the app would not let me see substitutions or even check in to let them know I was coming. So, I dialed the telephone number given in the app in order to enquire as to the status of my order. Nobody picked up. I called the help number and was told to reload the app. Still a pair of sevens (no dice). The delivery person (Christian?) was helpful, went to talk with his manager, and tried to straighten things out. But it was beyond his purview. Rosauers is more expensive, but at least they get things more right than wrong.
If you drive a Tesla, there are 8 charging stations in the parking lot. For the rest of this, it's a basic Safeway. on a recent shopping trip, I found the prices to be on the high side, but way less than Rosauers up in the Heights. There aren't many grocery store options in HR so I typically stick up in Portland before heading out this way, but if I need to grab items I forgot, this is where I shop. If you have a club card, you have to log in and select the Hood River location before downloading digital coupons otherwise the discounts won't be applied. this happened to me yesterday and the woman working at the self checkout explained this. Clearly a flaw of the Safeway app, not the HR locations fault, but still an issue that needs to be resolved.
You can always count on Safeway to treat you wrong. I used to go to Safeway all the time, in particular the one on Barbur in PDX. Now, Safeway is a last resort, esp after they treated me poorly in Flagstaff. Last night I went to the one in Hood River, and, once again, they stunk it up. I bought some ground beef that was marked as being on sale. It didn't ring up at the sale price, though. I told the cashier it was on sale, and he said it wasn't. I told him I was sure. He said it wasn't. No remedy was offered. I also said the water was on sale, and he said it wasn't. So, I said, "Safeway sucks and is dishonest," and left. Then, in the parking lot I got curious and went back in. The ground beef had a sale price listed, see pic, but the sale had expired two days prior and nobody thought to remove the tag advertising the sale price. Or maybe they do that intentionally? And I looked at the water, turned out it was sitting in the wrong spot on the shelf, so the sales tag didn't apply to it. This is all consistent with how Safeway rolls. The main thing here is that when I told the cashier that the ground beef was a dollar off, he should have given me a dollar off. When I lived in Nashville, if that happened at a Kroger they gave you the item for free. Safeway will continue to be the store I go to when no other options exist. They DO NOT CARE about their customers. Now I'll look forward to hearing back from "Dawn" saying how sorry she is and blah blah blah .
I had an employee make out with his girlfriend behind the counter while I put my groceries on the conveyer belt and then when they were done and he started ringing me up he was bad mouthing his supervisor and then proceeded to be totally rude and inappropriate with me. It was a horrible experience and I love Safeway and I am super close to a lot of people that work there but we wont go back as long as he still works there. I have never been treated so badly for no apparent reason before. I definitely wouldnt want someone like him representing my company.
Food is not fresh, the meat is old and the veggies are usually past their prime. Service is terrible, employees are generally extremely rude. Plus I have a certain distaste for stores that mostly expect you to use self checkout. It's another corporation thats beholden to shareholders and could care less about the customer. Oh, and it's filthy. I'm not sure they ever clean the bathrooms and I've watched deli employees return to work without washing their hands. Honestly, I'm not even sure it's that much cheaper than rosauers, if at all.
If you need an EV location to boost up, a Tesla charging station is available in parking lot. The store is clean and inviting. Pricing is moderate. There is outside seating available, and an area to allow your fur babes to stretch out too.
Consistently bad unprofessional customer service. Many times when I go through the checkout line the clerk doesn't acknowledge my presence. Gossiping with their coworkers seems to take priority over customers with the clerks. Shopping at this Safeway is definitely not a pleasant experience. I would rather pay more and shop elsewhere where the employees conduct them in a professional manner than endure the bad treatment by the workers here.
I want you to picture spending 4.50 a pound on three pieces of chicken breast. You take it home and as you are cutting it, it feels like rubber. You cook it and sure enough you are eating rubber. This is the disgusting junk I purchased from this store which ruined the homemade meal I planned on the first and second night of my vacation. There are no grocery stores (actually there is one other, go there) between hood river and government camp to get your groceries for your trip. I stopped here and lost 13 dollars plus dollars on what should have been exceptional chicken parm. I will never get that money, time, or experience back. But you can, I encourage you to shop elsewhere so they can loose business and never pick up that dog meat they try to sell labeled as "chicken".
I stopped in here quite unexpectedly since I got the time wrong for a band I was seeing about a mile and a half away, and figured I'd get my daily walk in while I waited for the band. This store, much like many of the other locations I've visited, seemed very light on employees, which made for a long wait in the check-out line, despite the store being mostly empty at the time. One noteworthy item was the selection of "artisan" kombuchas. I purchased one to keep me hydrated on the walk back to the venue to see the band.
Restaurantji Recommends
Their produce is always fresh and their staff is very friendly and helpful. They are always my go to store for fresh produce and organic products.
This store is awful dirty long lines no mask required even though it's state mandated staff being verbally abused clearly no leadership. Just makes me sad to shop there. I feel bad for the workers.
I can't thank the workers at both the Safeway's in The Dalles and in Hood River enough for working so diligently through this pandemic to feed my family and our lovely Columbia River Gorge Community. To the Workers: I know you are working hard, harder than you possibly can. Your excellent service, your smiles in the face of the mountain of pressure on your shoulders and your bomb AF work ethic tell me everything I need to know about you. You are amazing, thank you. To Management: Thank you for going above, beyond, over and through every obstacle, difficulty, and impossibility you face both in the supply chain and labor shortages to bring us food, drugs, products we desperately need and of course that great Safeway value we all rely on. Thank you, Thank you, Thank you! Warmest Regards, Raven Rutherford
Went to Safeway today and it is the first time I was treated like crap. I went to checkout and there were a number of checkouts open. There was nothing telling you to form one line andcrazy. a checker is open the next person can go. So I saw a checker finishing up someone. So I went to that checker and I was informed in no uncertain terms that you formed one line and waited for a checker to open. It isn't like I hadn't been there in a long time I was there last week and this was not the way you were treated. It is sad that Safeway is going too crap.
Linda the cashier made this mornings grocery trip an absolutely unpleasant one to say the least. I'm Waiting by the customer service center for assistance with tobacco, and I hear a rude exclamation from behind me" they're closed your gonna be waiting 45 minutes" with a little snicker following the comment. I rely , can anyone assist with tobacco right now ? Once again, in a very rude tone , she tells me that one of the cashiers who has they key can do so. So I ask which cashier has the key. She didn't seem to like this question , and tried to make me feel stupid for even asking. While waiting in her line , a good 8 feet behind the gentlemen in front of me , I once again get a rude exclamation to move back. Now I'd probably chalk it up to her having a bad day, if I didn't see how gratuitously she treated the elder gentleman in front of me, and the elder couple behind me in line. I'm convinced it is my age , and appearance which warranted this unfriendly behavior. After making a very rude big deal of me waiting in line too close for her standards , she asks the person behind me to step closer and start unloading their groceries while I'm still paying! I honestly don't care really about another guest stepping towards me , but after her attitude towards me and my waiting distances this seemed strange. I thanked her, once again a rude blank stare in return from Linda. The next person in line she greeted with a hearty hello, so she wasn't just having a bad morning she specifically treated me inferior to other customers.