Customer service was pure horrible and trash. The female behind the counter acted like she didn't want to be there and she was doing you a favor and still got my oder wrong.
Atmosphere: 1
Food: 3
Service: 1
alicia
The best food burger and fries also ? are fire
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, Fries
Walter Lybeck
Understaffed! I arrived 1210. One person in the store ordering. It took 24 minutes to make a hamburger and fries. 20 minutes for the one guy in front of me who had one small bag of food. Two employees seemed to be hustling...
Atmosphere: 4
Food: 5
Service: 4
Lindsey
My burger was made wrong, delivered by Uber Eats. I called to see if it could be fixed and Jerry told us to come down and pick up a fresh one. Cool. When I got there he put the order in and as it was being made Deshawn, the manager stopped it, said I needed to report the burger “not delivered” so that “they can get paid for it.” I told him that’s not what happened and not on the driver and he said there was nothing he could do. Not going back.
Atmosphere: 1
Food: 1
Service: 1
Megan Boyd (Portland Pugaholics)
Double bacon cheeseburger. Two in one day. They're a great hangover cure.
Wow this place is awful,the staff here maybe racist or something,I was standing in front of the counter and they ignored me completely and other white guy walked in ,the staff instant help help him.wow unbelievable
Atmosphere: 3
Food: 2
Service: 1
Scott Bones
Nice guys. Don't be afraid of Portland. You're gonna get good food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Cheeseburger with Jalapeños
Jacob Dutton
Decent food but be prepared to wait at least 45 mins for your
Atmosphere: 2
Food: 3
Service: 1
Kenneth Lemmons
there should be a slow Children sign out front .. forever every time I go there .. how hard is it to make a burger...
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Cheeseburger
Kenith
Manager has been giving free food for "reviews* this place is soo slow its not even funny. They need to prepare their food beforehand. Not when the order comes in. Takes 38 minutes for a simple burger and shake. I feel bad for all of them since they think they're doing a good job. Newsflash people are needy and impatient. Overpriced food with burger meat from Safeway. Rather go to McDonald's and I hate McDonald's
They are super unorganized. After waiting 25 minutes for a burger and fries, I asked how much longer it would take and I received a snarky response. The burger was totally not worth the wait, money, or bad service. Soggy buns and thin patties. Fries were
Atmosphere: 3
Food: 1
Service: 1
Smoke_eater95
Manager was on point and polite to fellow employees. Great service and phenomenal efficiency. 5 stars for all the employees. Place is extremely well kept and clean. Recommended for sure.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger Cheeseburger
Tom Hamilton
Staff were friendly and I'd have no complaints if not for the horrble case of food poisoning I just got. Almost 2 hours after eating here I found myself vomiting uncontrollably and feeling like death. My friends all ordered plain burgers and were fine, I was the only one who wanted toppings so I strongly suspect the contamination is from something like lettuce, tomato, pickles, relish, onions, etc.
Atmosphere: 3
Food: 1
Service: 4
Nivedan
Well I hadn’t eaten at Five Guys in 14 years and now I know why. Slowest service ever, waited almost 30 minutes after my order for 2 little patties wrapped in lettuce. For $12 I expect more. I could have gotten 2x double burgers at In and Out Burger for less money and quite honestly it is a much better value, higher quality and superior service. Five guys staying in business proves America loves abuse.
Atmosphere: 1
Food: 1
Service: 1
Mike Trujillo
Horrible service here. Took forever to get my food. And when I did get my food, my burger was cold because it sat for atleast 10 minutes before they even started to make fries. They literally had a stack of orders sitting waiting for fries, but no one was working the fry station. So I'm sure everyone had cold burgers. Just poorly ran.
Customer service was pure horrible and trash. The female behind the counter acted like she didn't want to be there and she was doing you a favor and still got my oder wrong.
Atmosphere: 1
Food: 3
Service: 1
The best food burger and fries also ? are fire
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, Fries
Understaffed! I arrived 1210. One person in the store ordering. It took 24 minutes to make a hamburger and fries. 20 minutes for the one guy in front of me who had one small bag of food. Two employees seemed to be hustling...
Atmosphere: 4
Food: 5
Service: 4
My burger was made wrong, delivered by Uber Eats. I called to see if it could be fixed and Jerry told us to come down and pick up a fresh one. Cool. When I got there he put the order in and as it was being made Deshawn, the manager stopped it, said I needed to report the burger “not delivered” so that “they can get paid for it.” I told him that’s not what happened and not on the driver and he said there was nothing he could do. Not going back.
Atmosphere: 1
Food: 1
Service: 1
Double bacon cheeseburger. Two in one day. They're a great hangover cure.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cheeseburger, Hamburger Cheeseburger, Regular Fries, Fries
Wow this place is awful,the staff here maybe racist or something,I was standing in front of the counter and they ignored me completely and other white guy walked in ,the staff instant help help him.wow unbelievable
Atmosphere: 3
Food: 2
Service: 1
Nice guys. Don't be afraid of Portland. You're gonna get good food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Cheeseburger with Jalapeños
Decent food but be prepared to wait at least 45 mins for your
Atmosphere: 2
Food: 3
Service: 1
there should be a slow Children sign out front .. forever every time I go there .. how hard is it to make a burger...
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Cheeseburger
Manager has been giving free food for "reviews* this place is soo slow its not even funny. They need to prepare their food beforehand. Not when the order comes in. Takes 38 minutes for a simple burger and shake. I feel bad for all of them since they think they're doing a good job. Newsflash people are needy and impatient. Overpriced food with burger meat from Safeway. Rather go to McDonald's and I hate McDonald's
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
They are super unorganized. After waiting 25 minutes for a burger and fries, I asked how much longer it would take and I received a snarky response. The burger was totally not worth the wait, money, or bad service. Soggy buns and thin patties. Fries were
Atmosphere: 3
Food: 1
Service: 1
Manager was on point and polite to fellow employees. Great service and phenomenal efficiency. 5 stars for all the employees. Place is extremely well kept and clean. Recommended for sure.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger Cheeseburger
Staff were friendly and I'd have no complaints if not for the horrble case of food poisoning I just got. Almost 2 hours after eating here I found myself vomiting uncontrollably and feeling like death. My friends all ordered plain burgers and were fine, I was the only one who wanted toppings so I strongly suspect the contamination is from something like lettuce, tomato, pickles, relish, onions, etc.
Atmosphere: 3
Food: 1
Service: 4
Well I hadn’t eaten at Five Guys in 14 years and now I know why. Slowest service ever, waited almost 30 minutes after my order for 2 little patties wrapped in lettuce. For $12 I expect more. I could have gotten 2x double burgers at In and Out Burger for less money and quite honestly it is a much better value, higher quality and superior service. Five guys staying in business proves America loves abuse.
Atmosphere: 1
Food: 1
Service: 1
Horrible service here. Took forever to get my food. And when I did get my food, my burger was cold because it sat for atleast 10 minutes before they even started to make fries. They literally had a stack of orders sitting waiting for fries, but no one was working the fry station. So I'm sure everyone had cold burgers. Just poorly ran.
Atmosphere: 1
Food: 1
Service: 1