The girls on staff probably got the recipe wrong because the pretzels were completely flat and they were more involved in their conversation instead of the customers. I had to repeat myself like four times in order for her to pay attention to me. I love and appreciate service employees and always tip but the girl attending me would literally turn to her friend and continue their conversation while I was ordering and so had to keep repeating myself. BAD SERVICE
Atmosphere: 1
Food: 1
Service: 1
Smaly K.
I've only tried one thing here and that was because I walked by and saw a sign for S'mores Bitz, and it looked pretty tempting, so I had to try it. It was $8.49 for the pretzels, and it was a pretty large amount, meant for sharing, because I sure couldn't finish it all myself in one sitting. It was the pretzel Bitz covered in chocolate sauce and mini marshmallows, and it was pretty tasty. I would've enjoyed it more if it was marshmallow cream instead of actual marshmallows, and it's be nice if they offered a smaller portion.
Jeanette Meyers
We came to the mall on Saturday my granddaughter myself and my sister ordered pretzels asked for cheese they told us it doesn’t come with it they charge, which I totally understand then they were very rude when I asked for their names so I could report them to corporate they would not give me their names also, I asked the manager on duty and the lady said I am the manager on duty I said, can I have your name because your customer service is awful I am a manager where I work, and I would never treat people the way I was treated then I asked for straws she slid them across the counter towards us. I unwrap the straw and laid the paper on the countertop and she said there is a trashcan, in case you didn’t know, I will not come back there. I want to file a complaint with corporate. They should not treat people that way customer service is key and they need to learn that I wish I had names to give you, but again they refused to give them, and refused to give me corporate number, and as we were walking back past your place, the one gal stuck her tongue out at my young granddaughter. That is seven that is very unacceptable. I am not happy with Wetzel’s pretzels whatsoever.!Kid-friendliness: They should’ve treated my granddaughter with more respect and not be sticking their tongue out at my granddaughter and rolling her eyes. That is unacceptable. She no longer needs a job there if she’s going to continue working and acting like that.
Atmosphere: 2
Food: 2
Service: 1
Tai Ler
Would have been good but after I left I realized my pretzel was burnt. Had an off putting flavor!
Atmosphere: 1
Food: 1
Service: 4
Jerrry Cole
I was shopping in Washington Square Mall, and I stopped to get Wetzel’s Pretzels and had a great experience. I got an original and a jalapeño pretzel which were both delicious! The gentleman who took my order was very patient and pleasant. Mikey didn’t make me feel rushed when making my decision, even though there was a line of people behind me. I will definitely be back for pretzels next time I’m at the mall.
Atmosphere: 5
Food: 5
Service: 5
Nick Villanti
Great place to grab a snack. Quick service and delicious.
Shade N.
Great tasting pretzels, but overpriced and no customer service to speak of. You'd think if you were waiting half an hour hoping for a pretzel, you'd at least get a greeting or apology, but nope.
Rob Turner
Holy Cow! This place is way overpriced!! If 2 pretzels cost $20 you should be at a concert or sporting event where the quality is bad but you have no other choice!! I don't see how they can charge this much more than their competitor.
Damian Raichart
Just too pricey for me!!
Kenidy Skora
So much better than Auntie Annie’s. They make the best pretzels, well when your talking about fast food mall pretzels. Still though, absolutely delicious.
So much better than Auntie Annie’s. They make the best pretzels, well when your talking about fast food mall pretzels. Still though, absolutely delicious.
Cristina C.
If they don't have a pretzel flavor you want already made, you're out of luck. They'll pretty matter a factly tell you this is what we have, and shrug. No customer service here, more like you get what you get. Pretty disappointing.
E G
My boyfriend and I came here for a snack. We shared a Kiwi strawberry granita large with dog bites with jalapeño cheese dip. The food was delicious and the staff was friendly.
Emily Garcia
My boyfriend and I came here for a snack. We shared a Kiwi strawberry granita large with dog bites with jalapeño cheese dip. The food was delicious and the staff was friendly.
Maria Garcia
How do you not have pretzel dog bites during lunch time? Was told at noon that it would be an hour for them to be available. Went back an hr later, still none, at both locations.
The girls on staff probably got the recipe wrong because the pretzels were completely flat and they were more involved in their conversation instead of the customers. I had to repeat myself like four times in order for her to pay attention to me. I love and appreciate service employees and always tip but the girl attending me would literally turn to her friend and continue their conversation while I was ordering and so had to keep repeating myself. BAD SERVICE
Atmosphere: 1
Food: 1
Service: 1
I've only tried one thing here and that was because I walked by and saw a sign for S'mores Bitz, and it looked pretty tempting, so I had to try it. It was $8.49 for the pretzels, and it was a pretty large amount, meant for sharing, because I sure couldn't finish it all myself in one sitting. It was the pretzel Bitz covered in chocolate sauce and mini marshmallows, and it was pretty tasty. I would've enjoyed it more if it was marshmallow cream instead of actual marshmallows, and it's be nice if they offered a smaller portion.
We came to the mall on Saturday my granddaughter myself and my sister ordered pretzels asked for cheese they told us it doesn’t come with it they charge, which I totally understand then they were very rude when I asked for their names so I could report them to corporate they would not give me their names also, I asked the manager on duty and the lady said I am the manager on duty I said, can I have your name because your customer service is awful I am a manager where I work, and I would never treat people the way I was treated then I asked for straws she slid them across the counter towards us. I unwrap the straw and laid the paper on the countertop and she said there is a trashcan, in case you didn’t know, I will not come back there. I want to file a complaint with corporate. They should not treat people that way customer service is key and they need to learn that I wish I had names to give you, but again they refused to give them, and refused to give me corporate number, and as we were walking back past your place, the one gal stuck her tongue out at my young granddaughter. That is seven that is very unacceptable. I am not happy with Wetzel’s pretzels whatsoever.!Kid-friendliness: They should’ve treated my granddaughter with more respect and not be sticking their tongue out at my granddaughter and rolling her eyes. That is unacceptable. She no longer needs a job there if she’s going to continue working and acting like that.
Atmosphere: 2
Food: 2
Service: 1
Would have been good but after I left I realized my pretzel was burnt. Had an off putting flavor!
Atmosphere: 1
Food: 1
Service: 4
I was shopping in Washington Square Mall, and I stopped to get Wetzel’s Pretzels and had a great experience. I got an original and a jalapeño pretzel which were both delicious! The gentleman who took my order was very patient and pleasant. Mikey didn’t make me feel rushed when making my decision, even though there was a line of people behind me. I will definitely be back for pretzels next time I’m at the mall.
Atmosphere: 5
Food: 5
Service: 5
Great place to grab a snack. Quick service and delicious.
Great tasting pretzels, but overpriced and no customer service to speak of. You'd think if you were waiting half an hour hoping for a pretzel, you'd at least get a greeting or apology, but nope.
Holy Cow! This place is way overpriced!! If 2 pretzels cost $20 you should be at a concert or sporting event where the quality is bad but you have no other choice!! I don't see how they can charge this much more than their competitor.
Just too pricey for me!!
So much better than Auntie Annie’s. They make the best pretzels, well when your talking about fast food mall pretzels. Still though, absolutely delicious.
Restaurantji Recommends
So much better than Auntie Annie’s. They make the best pretzels, well when your talking about fast food mall pretzels. Still though, absolutely delicious.
If they don't have a pretzel flavor you want already made, you're out of luck. They'll pretty matter a factly tell you this is what we have, and shrug. No customer service here, more like you get what you get. Pretty disappointing.
My boyfriend and I came here for a snack. We shared a Kiwi strawberry granita large with dog bites with jalapeño cheese dip. The food was delicious and the staff was friendly.
My boyfriend and I came here for a snack. We shared a Kiwi strawberry granita large with dog bites with jalapeño cheese dip. The food was delicious and the staff was friendly.
How do you not have pretzel dog bites during lunch time? Was told at noon that it would be an hour for them to be available. Went back an hr later, still none, at both locations.