Dairy Queen Grill & Chill

4023 Commercial St SE, Salem
(503) 581-4598

Recent Reviews

shawn smith

Wow!! Dairy Queen out south sure has gone down hill. Terrible service. No one answers the drive thru and I was the only one in line (had to pull up to the window) and they were out of the of the ingredients for both types of blizzard I wanted. Bad part is its been this way for awhile now. Terrible experiences at dairy queen. Hope you figure it out. Bad buisness equals no buisness.

Atmosphere: 1

Food: 1

Service: 1

Andrew Lipsey

Just bad customer service. Rude while ordering. No thank you, or anything. Ice cream is good though!

Food: 4

Service: 1

Angie Preciado

Terrible

Atmosphere: 1

Food: 1

Service: 1

Jaime MacLoflin

Always good food and great employees.Speaker is broken.

Atmosphere: 1

Food: 5

Service: 5

Jennifer Looney

Still atruggling a bit to get things correct in orders but are quick to fix it.

Atmosphere: 3

Food: 3

Service: 3

Sonya Sss

Customer service was great the young man was absolutely fantastic and made the order perfect and we had smile on his face I even rang the COOL Little the Bell THEY HAVE TO GUVE THW EMPLOYEES KUDOS FOR DOING A GREAT JOBParking: Very suspicious parkingWheelchair accessibility: Just the normal type of stuff little ramps you're like that to get your

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Oreo, 4 Tiny Blizzards Upside Down World at DQ, French Fries, Cheeseburger

Quaid Houskeper

Left a review awhile ago after the expensive blizzard that I ordered had very little ingredients and wasn’t mixed up well at all. We tried them on 6 different occasion and every time the expensive blizzard was not worth it. It was though they don’t care anymore even after asking for extra OreoTonight we try them again and again the blizzard was not mixed up half melted. I’m very little Oreo, even after asking for more extra Oreo.Long drive, but there’s a Dairy Queen out off of Highway 26 on the way to Cannon Beach. That still cares their blizzards are cheaper and when you ask for an Oreo blizzard it’s well mixed and done right every time.we have no reason to visit this Dairy Queen ever again. They have gone downhill for years now and seem to just continue to get worse with their customer service and quality.

Atmosphere: 1

Food: 1

Service: 1

Brittney Lee

Very good service these days, I’ve seen the improvement! Very friendly staff and I appreciate that knowing how busy and hectic it can get. It’s all kids that work there but who ever is the manager really must be doing what they can to improve service. I appreciate all your hard work!

Atmosphere: 4

Food: 3

Service: 4

Kathy Clarke

We order 2 blizzards in the drive through and it took 25 minutes... but the blizzards were great!

Food: 5

Service: 2

Ol-Man-Duffy J (Number)

Ok it’s time to REDDQ!!!! They absolutely sucked through most of 2023 but last quarter of 2023 and now so far 2024 they ROCK!! Like OMG upper management got the right team in there and the younger managers are motivated and so amazing at customer service. My family reluctantly went in there back in December and were pleasantly surprised by the service coming back we thanked the team and shared with them how it made all the difference. Then tonight Jan/19/2024 my daughter went in and they treated her AMAZING ? ?? ??. We ordered a very complicated blizzard with double Oreo and TRIPLE peanut butter. Most people complain about making this for me but tonight oh my was I touched that the young girl team not only accepted my order (through my daughter) which made us feel non-pressured for ordering difficult stuff and so so happy. Last the blizzards and food was amazing!! Like the old DQ we used to love which means even the cook is doing an awesome job and cares about his/her customers. Anyway THANK YOU DAIRY QUEEN! We love you guys again and so so happy ? ? ? ?

Atmosphere: 5

Food: 5

Service: 5

Shyla Graber

I got a hot fudge sundae and it hardly has any hot huge in it after paying for the extra... then the guy didn't even want to help me as I placed the order on the app to pick up in store I believe his name was Andy. I asked him if this is what they consider extra hot fudge and he said yeah and when I told him there was no way it was he said well it is and walked away!!!! Do better.

Food: 1

Service: 1

Sky Janice

The assignment manager guy here is so kind and personable. Makes this place great. Deserves credit! :)

Atmosphere: 5

Food: 5

Service: 5

Deena S.

Krista at the commercial st location was an awesome host!

Atmosphere: 5

Food: 5

Service: 5

Kyle B

They always seem to short the blizzards here. The cup is always full when you go to another DQ but not here.

Katie Plummer

If I could give zero stars I would. Don't go any time close to closing. We pulled up to the speaker at 10:28pm after waiting in a line of cars. We were the last one! We sat there till 10:35pm. They close at 10:30pm and they would not take our order. I've never been treated like that at a fast food restaurant. I've worked at many fast food restaurants and we always finished after the last car that was in line at close.

Service: 1

Load More