The location in Albany Oregon is where this review is based on. I have been here twice this year while traveling and both times it was the same. I went in to use the restroom and get dinner most recently. The wait from ordering my food to getting the first portion of my food was 25 minutes. I watched while the bag with my food sat on the counter with some of my order for 10 minutes before that. During the wait 4 customers came up to the counter who arrived before me and complained they hadn't had thier order and all of our numbers had disappeared from the "in process: and did not appear on the "now serving screen". When my order was called the drinks were not with it and I was told 1 of my items was not available as the machine was down and would I like to wait 5 minutes for it. I said no and they offered a replacement. We got our drinks 5 minutes later. This one worker was pleasant and hustling, which was a stark contrast to the rest of the 10 or so workers in the kitchen. They appeared apathetic and unapologetic to anyone. I advised that another part of our order was missing and they started searching for some, several minutes after that coming back saying there was none cooked and would I like to wait for it. I said no, at this point i had been waiting 35 minutes and wanted a refund. They were disorganized even in that and were rude and annoyed, not bothering to count out the change due and just giving me dollar bills which was more than the items I was asking refund on. During that wait, staff started telling additional customers that they did not have parts of thier orders. Other customers left without refunds or the missing food. It took 45 minutes from the time on our receipt until we got the refund and the food. As expected, most of the food was cold. When I visited this site earlier this year, I was in the drive thru and sat for a long period of time and upon getting to the food window after already paying was told some of my order was unavailable and offered replacement. I will not be going to this location again.
Atmosphere: 3
Food: 2
Service: 1
Allen Knoll
What are the quickest and most friendly McDonald's I've been to. Food seems to always be hot and made to order. Staff are so friendly and super helpful!
Michelle Stolsig
Bath room was clean but stunk so bad. Needs a fan on spray. Server was great. Cold inside.
Atmosphere: 5
Food: 5
Service: 5
Caleb Seaton
Got there in the morning. The girls taking my card were more interested in gossiping rather than helping me move along
Food: 4
Service: 2
Susan Kelly
Nice place and delicious food! I like it very much!
Atmosphere: 5
Food: 5
Service: 5
Lynn Sasaki
One of the best Mcdonald's experiences I've had. Stacy gave excellent customer service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: World Famous Fries
Lynette DeMoss
High schoolers run the show, and they do an excellent job. Keep up the good work kids💪👍
Brett Huffman
ordered two mcChicken biscuit with cheese sandwiches. Label said the right thing but got 2 mcChicken on a McGriddle buns. Not a good combo. Also the hash browns tasted bitter like old fryer oil. Over 20 bucks for breakfast that wasn’t even edible really sucks. Thanks for the attention to detail.
Food: 1
Service: 2
diana dixon
This particular McDonald's is really good at getting orders correct.
Nothing better than a watered down diet dr.pepper that’s been sitting out for 10 minutes when you ask for a dr.pepper, lazy much? Maybe if the teenage window attendant wasn’t lazy, I wouldn’t have drank aspartame.
Atmosphere: 3
Food: 2
Service: 1
Jim Gale
Typical McDonald's, quick in/out for the rest room and a to go lunch
Atmosphere: 2
Food: 2
Service: 2
Andrew Alvarez
Honestly impressed with this McDonald's. Fresh food hotter fries beyond comprehension. I'll never have french fries as good as I did at this location. And that saddens me beyond any deep pit of despair that could possibly exist in my mind's eye.
Parking: Normal McDonald's parking lot.
Kid-friendliness: They have a play place.
Wheelchair accessibility: Wide doors and handicap bathroom stall but no automatic button.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries
Mike Barham
Again, it's McDonald's. I got exactly what I expected, but the counter lady that was running the show was more alert and observant than most, service = 5 for that, everything else 4 because there was a missing sandwich, however they corrected the mistake super quick. Mad respect
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: French Fries, Mcdouble, McDonald's Big Mac
Stacie
This is the only McDonald’s I’ve ever been to that wanted to charge me for one sauce with my order ? What in the hell.
Order is missing items every single time!!!
Atmosphere: 1
Food: 1
Service: 1
The location in Albany Oregon is where this review is based on. I have been here twice this year while traveling and both times it was the same. I went in to use the restroom and get dinner most recently. The wait from ordering my food to getting the first portion of my food was 25 minutes. I watched while the bag with my food sat on the counter with some of my order for 10 minutes before that. During the wait 4 customers came up to the counter who arrived before me and complained they hadn't had thier order and all of our numbers had disappeared from the "in process: and did not appear on the "now serving screen". When my order was called the drinks were not with it and I was told 1 of my items was not available as the machine was down and would I like to wait 5 minutes for it. I said no and they offered a replacement. We got our drinks 5 minutes later. This one worker was pleasant and hustling, which was a stark contrast to the rest of the 10 or so workers in the kitchen. They appeared apathetic and unapologetic to anyone. I advised that another part of our order was missing and they started searching for some, several minutes after that coming back saying there was none cooked and would I like to wait for it. I said no, at this point i had been waiting 35 minutes and wanted a refund. They were disorganized even in that and were rude and annoyed, not bothering to count out the change due and just giving me dollar bills which was more than the items I was asking refund on. During that wait, staff started telling additional customers that they did not have parts of thier orders. Other customers left without refunds or the missing food. It took 45 minutes from the time on our receipt until we got the refund and the food. As expected, most of the food was cold.
When I visited this site earlier this year, I was in the drive thru and sat for a long period of time and upon getting to the food window after already paying was told some of my order was unavailable and offered replacement.
I will not be going to this location again.
Atmosphere: 3
Food: 2
Service: 1
What are the quickest and most friendly McDonald's I've been to. Food seems to always be hot and made to order. Staff are so friendly and super helpful!
Bath room was clean but stunk so bad. Needs a fan on spray. Server was great. Cold inside.
Atmosphere: 5
Food: 5
Service: 5
Got there in the morning. The girls taking my card were more interested in gossiping rather than helping me move along
Food: 4
Service: 2
Nice place and delicious food! I like it very much!
Atmosphere: 5
Food: 5
Service: 5
One of the best Mcdonald's experiences I've had. Stacy gave excellent customer service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: World Famous Fries
High schoolers run the show, and they do an excellent job. Keep up the good work kids💪👍
ordered two mcChicken biscuit with cheese sandwiches. Label said the right thing but got 2 mcChicken on a McGriddle buns. Not a good combo. Also the hash browns tasted bitter like old fryer oil. Over 20 bucks for breakfast that wasn’t even edible really sucks. Thanks for the attention to detail.
Food: 1
Service: 2
This particular McDonald's is really good at getting orders correct.
Restaurantji Recommends
Nothing better than a watered down diet dr.pepper that’s been sitting out for 10 minutes when you ask for a dr.pepper, lazy much? Maybe if the teenage window attendant wasn’t lazy, I wouldn’t have drank aspartame.
Atmosphere: 3
Food: 2
Service: 1
Typical McDonald's, quick in/out for the rest room and a to go lunch
Atmosphere: 2
Food: 2
Service: 2
Honestly impressed with this McDonald's. Fresh food hotter fries beyond comprehension. I'll never have french fries as good as I did at this location. And that saddens me beyond any deep pit of despair that could possibly exist in my mind's eye.
Parking: Normal McDonald's parking lot.
Kid-friendliness: They have a play place.
Wheelchair accessibility: Wide doors and handicap bathroom stall but no automatic button.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries
Again, it's McDonald's. I got exactly what I expected, but the counter lady that was running the show was more alert and observant than most, service = 5 for that, everything else 4 because there was a missing sandwich, however they corrected the mistake super quick. Mad respect
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: French Fries, Mcdouble, McDonald's Big Mac
This is the only McDonald’s I’ve ever been to that wanted to charge me for one sauce with my order ? What in the hell.
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