Dunkin'
$ • Coffee Shops, Donuts
Hours:
955 Benjamin Franklin Hwy, Douglassville
(484) 650-3979
Customers' Favorites
Hash Browns
Donuts
Bagels
Dunkin' Donuts Reviews
Ratings
Hours
| Monday | 5AM - 8PM |
| Tuesday | 5AM - 8PM |
| Wednesday | 5AM - 8PM |
| Thursday | 5AM - 8PM |
| Friday | 5AM - 8PM |
| Saturday | 5AM - 8PM |
| Sunday | 6AM - 8PM |
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Honestly I’m not even sure if I’m reviewing the correct Douglassville Dunkin but considering they both were unhelpful this morning, it would be a copy and paste to each of their pages anyway. I was running late this morning and placed a mobile order. In my haste I forgot there were two Dunkins in Douglassville. It wasn’t until I was at drive thru and they told me they didn’t have a mobile order for me that I remembered where the other one was. I was rudely told by one of the employees that I needed to go to the other one to get my order and when I asked if there was any way he could fill the order since it was an oversight, he told me no. So I asked if he could refund the money and again I was told no. But it was the way I was told no… the demeanor. He was rude. He also told me it wasn’t his problem that I ordered from the wrong Dunkin (because both of them being on the same major roadway hasn’t caused any confusion in the past, right?). This is a Dunkin I frequent every single day I work- to the point they likely know my order. I think that’s what bothers me most- that I’m a regular customer and was treated the way I was. I leave and immediately call the other Dunkin in hopes they can refund my money… because I’m human and made a mistake. But nope, she was even less helpful than the first guy. She told me I had to come in to have the money refunded to me- if I’m going in there, I’m just gonna get my order! I asked her why I had to be there in person to cancel my order and get a refund and she had no answer for me. I have since opened a claim with corporate- it’s not something I wanted to do because it’s not a lot of money but their completely disrespectful way it was handled needs to be addressed.