Definitely not what it used to be. The guy that used to work there for years knew how to run it. The pretzels now are so under cooked and huge.. it just looked like a pile of dough. I’ve been there a couple different times and every time the pretzel is undercooked. Everyone looks miserable working too, it’s kinda sad, it used to be a really good.
Atmosphere: 2
Food: 2
Service: 2
Jonathan Clanncus
If fresh, it is a WOW. But not always fresh.
Jesus Molina
I just went to this place for a Latte after I paid for it the employee told me she did not know how to make it to well. Told me to taste the latte it was nasty . I asked for a pumpkin coffee it was done so awful . I paid for it and took a sip and immediately through it in the garbage . Thanks allot for wasting my $4.77 on nothing
carmen hernandez
Love the cinnamon and sugar pretzels
Nicole F
Served burnt pretzels because we did not want to purchase the pretzel sticks
leijohn afan
Not sure why people are leaving bad reviews , maybe just their experience. Havent had a single bad experince yet, amazing pretzels , amazing service. This place definitely needs more high appraise !
Phil Siracusa
Absolutely horrible experienceMy grandkids got sick off the uncooked pretzels that I was over charged for .The workers are extremely rude.please don't waste your money at this disgusting location.I never leave bad reviews but this place needs to close down I will be reaching out to the health board,and posting a further review on Yelp.
Liz Marie
My pretzel, was half done and was still doughy when I first biting in to it so I walked back and had them redo it
Chris Scarmack
The coffee machine was broken during one of the busiest times of the year. The pretzels I had were awful...some sugary some extremely salty. The coffee I had tasted like nothing. This place is horrible, and I'd recommend Auntie Ann's instead.
The pretzels are amazing, not greasy or too salty, definitely beats out Auntie Anne’s and The Pretzel Factory for sure!! Pepperoni pretzel is my favorite with the marinara sauce!!
ERIC VELAZQUEZ
Stopped by for a fresh pretzel and wasn’t disappointed. They were fresh , warm and tasty . This place is a hidden gem
Tammy Ashner
Stopped by yesterday with my mother for a pretzel and a drink . The pretzel was fantastic. My mothers tea was fresh green tea and she said it was very good. We will definitely stop by more often.
Julia Briar
I went to the Palmer Park Mall about a month ago and waited at the cash register for about 5-10 minutes; I looked to the left behind the counter and saw that the guy was SLEEPING! Yes! He was literally sleeping while I was standing there waiting for him to wake up and I don’t know maybe do his job?! I went to the mall today and there was a sign that said “be back in 20 min” so I sat on a bench and waited for the girl to come back as I was really in the mood for a pretzel; when she got back, I asked if I could have a pretzel dog and the girl told me “I don’t have any made right now and I don’t plan on making any of them today.” I used to love going to pretzel plus and now I am disappointed and confused on how they went from being a place with great pretzels and great employees to the complete opposite.
Connor Murphy
@micki bays: Hi, I'm the employee that was attending to you and your grandchildren, I'm very sorry that they did not like the taste of the smoothie, but that is not a grounds for refund. I'm very sorry that I wasn't trained to handle people who exhibit such rude and nasty behavior in front of their grandchildren, the example you're setting for them by your actions and words against me is absolutely appalling. As for the milk being spoiled, as you stated in your review, I was drinking the rest of the smoothie that was left in the blender after I made your grandchildren theirs, the milk was not spoiled as I would not drink spoiled milk. Your awful behavior towards me as well as your threat against me left me speechless, as I did not think someone could possibly be as nasty as you were in front of such small children.
Amazing place. Best pretzels in the valley
Definitely not what it used to be. The guy that used to work there for years knew how to run it. The pretzels now are so under cooked and huge.. it just looked like a pile of dough. I’ve been there a couple different times and every time the pretzel is undercooked. Everyone looks miserable working too, it’s kinda sad, it used to be a really good.
Atmosphere: 2
Food: 2
Service: 2
If fresh, it is a WOW. But not always fresh.
I just went to this place for a Latte after I paid for it the employee told me she did not know how to make it to well. Told me to taste the latte it was nasty . I asked for a pumpkin coffee it was done so awful . I paid for it and took a sip and immediately through it in the garbage . Thanks allot for wasting my $4.77 on nothing
Love the cinnamon and sugar pretzels
Served burnt pretzels because we did not want to purchase the pretzel sticks
Not sure why people are leaving bad reviews , maybe just their experience. Havent had a single bad experince yet, amazing pretzels , amazing service. This place definitely needs more high appraise !
Absolutely horrible experienceMy grandkids got sick off the uncooked pretzels that I was over charged for .The workers are extremely rude.please don't waste your money at this disgusting location.I never leave bad reviews but this place needs to close down I will be reaching out to the health board,and posting a further review on Yelp.
My pretzel, was half done and was still doughy when I first biting in to it so I walked back and had them redo it
The coffee machine was broken during one of the busiest times of the year. The pretzels I had were awful...some sugary some extremely salty. The coffee I had tasted like nothing. This place is horrible, and I'd recommend Auntie Ann's instead.
Restaurantji Recommends
The pretzels are amazing, not greasy or too salty, definitely beats out Auntie Anne’s and The Pretzel Factory for sure!! Pepperoni pretzel is my favorite with the marinara sauce!!
Stopped by for a fresh pretzel and wasn’t disappointed. They were fresh , warm and tasty . This place is a hidden gem
Stopped by yesterday with my mother for a pretzel and a drink . The pretzel was fantastic. My mothers tea was fresh green tea and she said it was very good. We will definitely stop by more often.
I went to the Palmer Park Mall about a month ago and waited at the cash register for about 5-10 minutes; I looked to the left behind the counter and saw that the guy was SLEEPING! Yes! He was literally sleeping while I was standing there waiting for him to wake up and I don’t know maybe do his job?! I went to the mall today and there was a sign that said “be back in 20 min” so I sat on a bench and waited for the girl to come back as I was really in the mood for a pretzel; when she got back, I asked if I could have a pretzel dog and the girl told me “I don’t have any made right now and I don’t plan on making any of them today.” I used to love going to pretzel plus and now I am disappointed and confused on how they went from being a place with great pretzels and great employees to the complete opposite.
@micki bays: Hi, I'm the employee that was attending to you and your grandchildren, I'm very sorry that they did not like the taste of the smoothie, but that is not a grounds for refund. I'm very sorry that I wasn't trained to handle people who exhibit such rude and nasty behavior in front of their grandchildren, the example you're setting for them by your actions and words against me is absolutely appalling. As for the milk being spoiled, as you stated in your review, I was drinking the rest of the smoothie that was left in the blender after I made your grandchildren theirs, the milk was not spoiled as I would not drink spoiled milk. Your awful behavior towards me as well as your threat against me left me speechless, as I did not think someone could possibly be as nasty as you were in front of such small children.
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