Drive-through guy sneezed/spit all over me after hitting his vape infront of our car. That’s all I have to say.
Atmosphere: 1
Food: 2
Service: 1
Zack Geiser
Try to get coffee here in the morning. Some mornings It takes 5 minutes for someone to just take your order in the drive thru some days it take 15 minutes just to get someone to take your order as the line piles up to 10 cars long. Don't know what they are doing in there but they need new management.
Atmosphere: 1
Food: 1
Service: 1
Jarrod Fedor
Ordered the basic. Food was cold. Sandwich was messed with and took way to long as they laughed and watched…sad
Atmosphere: 1
Food: 1
Service: 1
Craig
They can never get my order correct.
Atmosphere: 1
Food: 1
Service: 1
Tami Thurston
I used DoorDash for delivery today for my order one meal missing the Double quarter pounder I ordered ,no straws for our drinks, no sauce for the nuggets and no napkins. The bags were sealed so it wasn’t a door dash problem. I ordered a new meal and when it came in a bag again sealed the pop was spilled in the bad with the cardboard sandwich carrier was 3/4 soaked.with the spilled pop. I think you all could do better .
Food: 5
Service: 1
Kate Gauriloff
Ordered through app. Which got delivered by doordash. Bag was clearly tampered with. As you can see, they opened it, and then resealed it with the SCRAPS of the last stickers. I said no tomato on my chicken sandwich. They put the tomato in the box, first thing I could see. You guys really need to reevaluate your lives. Read directions. And not be dickheads.
Atmosphere: 1
Food: 1
Service: 1
S. Thomas Freebourn
Food is often wrong, there is no dining room or bathroom. The line takes forever. It's quicker to drive to the McDonald's peach street from downtown. I once saw the line. Notice a particular truck drove to peach street. Ordered and ate my food then drove back to see the same truck still in line
Atmosphere: 1
Food: 3
Service: 2
Lacy
If I could give ZERO stars.. I would. One star is being extremely generous. Where to start.. well.. I used to live a block away from this location. We were literally supporting ourselves off the mcchickens and iced coffees for a while. Which eventually turned into delivery orders and stopping in occasionally after we moved a little farther away. I can count on both hands the amount of times we have actually gotten a GOOD, CORRECT order from this location (over about a 6 YEAR period). It NEVER fails! Iced coffees with no ice (or so disgusting they're undrinkable), McChickens with no chicken.. yes, I got served a bun with lettuce and mayo!.. (or they end up with an entire 1/2 CUP of mayo on ONE sandwich), fries SO salty they're inedible (or they end up with no salt at all, soggy, cold, or weird tasting from their grease not being clean).. wrong orders, missing items, delivery orders ALWAYS missing straws and sauces, food so disgusting or poorly made it goes straight in the garbage can.. WASTED MONEY! WASTED REWARDS! There have been several incidences at this location.. fights between customers, fights between staff and customers, fights between customers and management, photos of staff circulating doing attrocious things. It has literally been one thing after another with this store!! It hasnt changed at all in 6 years! We have given this place chance, after chance, after chance. The one on 5th was at least slightly better, should have kept that one and got rid of Sass. At one point a few years ago, I even called corperate and spoke to some guy that claimed he was some kind of general manager, and managed several of the Erie locations. I spent like 15 minutes telling him everything about this store. He claimed he would address it, and took my info for some coupons and things for everything we'd been through here. We never did recieve anything, and no changes were ever made to the store or staff. It just seems to get worse over time as many places in Erie do. Honestly, if your staff cant pour a simple drink or put a sandwich together, you definitely need to look internally at where the problem lies. Because in the 6 year time period we've been dealing with this store, we've MAYBE gotten 6 good orders. Thats it. I had a manager tell me once, think his name was wayne, "well if this is every time, then why do you still come here?" What a great response to a customer just wanting their food made right. Not a sloppy, soggy, disgusting mess. Had another employee tell me I was "just looking for a hand out", all because I wanted the 20pc mcnugget I paid for and did not recieve. I nearly fought a disrespectful female employee who let my coffee sit half made on the counter while she nonchalantly strutted along, checking her cellphone, and shaking the basket of fries still cooking in the fryer.. claiming they're "slammed busy".. and she would make my coffee "when she felt like it". That was after I waited over 20 minutes for it. I nearly jumped over the counter that day! I think thats why when they remodled they added a wall so you can't see them making the food now. There were TOO many mistakes and TOO many nasty employees at this location. Well.. FFWD to today, I used my rewards for a free large carmel iced coffee.. to not even get one sip of it. It was a nasty color, had a nasty smell, and NO ice.. in an ICED coffee! Like, this place needs to just give up and close. Let something better come in. There's absolutely NO reason for it to be like this! At all!
**Edit** February 5th 2025 We found WHOLE BONES in our chicken McNnuggets!!! 🤢🤮
Daniel Frantz
The only thing that was right was my milk shake. The food was ordered fresh from the fryer, french fries, and chicken nuggets were colder than the shake. And I was told that they were fresh by the staff. This store is the worst in erie. The staff here is so ignorant .
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: French Fries, Chicken Mcnuggets
Kyle Hedderick
I sat in the drive thru for 25 minutes with only one other car in front of me.
Overnight manager is very rude and curt. Has nothing nice to say to customers and when I rarely have to get a DoorDash there he’s even worse. Can’t even a muster a “t your welcome” or “have a nice day” “sorry about the 20 minute wait” just rolled his eyes when I said thanks so much. The drive through is always “closed” repeatedly for no reason. The fries are always cold and soggy
Atmosphere: 1
Food: 1
Service: 1
Zachary Shafer
I went through the drive-through this morning because their lobby don’t open till 9 AM. I ordered a sausage burrito meal, And ordered an extra hash brown and for my drink, I charged to what I thought was a large orange juice. I paid two dollars extra for an up charge and I got a small orange juice. And then the lady at the window repeated my order to me before I paid, And at the pick up window, that lady told me what my order was also and I said yes, ma’am. As I pulled away From the window, I didn’t even think to check my bag, but I should have because I was missing the hash brown that I paid for and like I said I ended up with a small orange juice…. So McDonald’s just got money from me and I did not get what I ordered…
Atmosphere: 2
Food: 4
Service: 2
Steve Mckenna
This place was terrible last year but they've really stepped their game up. Good job
Atmosphere: 4
Food: 4
Service: 4
Jill Hughes
Had to ask for straws. He handed me one and closed the window. I had two drinks. I kept asking for another. I thought he was going to call over the manager to help solve the problem. I did finally got another straw after telling him several times I had two drinks that he handed me
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: French Fries
Gavin Hedderick
Very slow!! The place has been going down hill for years! Bad management.
Drive-through guy sneezed/spit all over me after hitting his vape infront of our car. That’s all I have to say.
Atmosphere: 1
Food: 2
Service: 1
Try to get coffee here in the morning. Some mornings It takes 5 minutes for someone to just take your order in the drive thru some days it take 15 minutes just to get someone to take your order as the line piles up to 10 cars long. Don't know what they are doing in there but they need new management.
Atmosphere: 1
Food: 1
Service: 1
Ordered the basic. Food was cold. Sandwich was messed with and took way to long as they laughed and watched…sad
Atmosphere: 1
Food: 1
Service: 1
They can never get my order correct.
Atmosphere: 1
Food: 1
Service: 1
I used DoorDash for delivery today for my order one meal missing the Double quarter pounder I ordered ,no straws for our drinks, no sauce for the nuggets and no napkins. The bags were sealed so it wasn’t a door dash problem. I ordered a new meal and when it came in a bag again sealed the pop was spilled in the bad with the cardboard sandwich carrier was 3/4 soaked.with the spilled pop. I think you all could do better .
Food: 5
Service: 1
Ordered through app. Which got delivered by doordash. Bag was clearly tampered with. As you can see, they opened it, and then resealed it with the SCRAPS of the last stickers. I said no tomato on my chicken sandwich. They put the tomato in the box, first thing I could see. You guys really need to reevaluate your lives. Read directions. And not be dickheads.
Atmosphere: 1
Food: 1
Service: 1
Food is often wrong, there is no dining room or bathroom. The line takes forever. It's quicker to drive to the McDonald's peach street from downtown. I once saw the line. Notice a particular truck drove to peach street. Ordered and ate my food then drove back to see the same truck still in line
Atmosphere: 1
Food: 3
Service: 2
If I could give ZERO stars.. I would. One star is being extremely generous. Where to start.. well.. I used to live a block away from this location. We were literally supporting ourselves off the mcchickens and iced coffees for a while. Which eventually turned into delivery orders and stopping in occasionally after we moved a little farther away. I can count on both hands the amount of times we have actually gotten a GOOD, CORRECT order from this location (over about a 6 YEAR period). It NEVER fails! Iced coffees with no ice (or so disgusting they're undrinkable), McChickens with no chicken.. yes, I got served a bun with lettuce and mayo!.. (or they end up with an entire 1/2 CUP of mayo on ONE sandwich), fries SO salty they're inedible (or they end up with no salt at all, soggy, cold, or weird tasting from their grease not being clean).. wrong orders, missing items, delivery orders ALWAYS missing straws and sauces, food so disgusting or poorly made it goes straight in the garbage can.. WASTED MONEY! WASTED REWARDS! There have been several incidences at this location.. fights between customers, fights between staff and customers, fights between customers and management, photos of staff circulating doing attrocious things. It has literally been one thing after another with this store!! It hasnt changed at all in 6 years! We have given this place chance, after chance, after chance. The one on 5th was at least slightly better, should have kept that one and got rid of Sass. At one point a few years ago, I even called corperate and spoke to some guy that claimed he was some kind of general manager, and managed several of the Erie locations. I spent like 15 minutes telling him everything about this store. He claimed he would address it, and took my info for some coupons and things for everything we'd been through here. We never did recieve anything, and no changes were ever made to the store or staff. It just seems to get worse over time as many places in Erie do. Honestly, if your staff cant pour a simple drink or put a sandwich together, you definitely need to look internally at where the problem lies. Because in the 6 year time period we've been dealing with this store, we've MAYBE gotten 6 good orders. Thats it. I had a manager tell me once, think his name was wayne, "well if this is every time, then why do you still come here?" What a great response to a customer just wanting their food made right. Not a sloppy, soggy, disgusting mess. Had another employee tell me I was "just looking for a hand out", all because I wanted the 20pc mcnugget I paid for and did not recieve. I nearly fought a disrespectful female employee who let my coffee sit half made on the counter while she nonchalantly strutted along, checking her cellphone, and shaking the basket of fries still cooking in the fryer.. claiming they're "slammed busy".. and she would make my coffee "when she felt like it". That was after I waited over 20 minutes for it. I nearly jumped over the counter that day! I think thats why when they remodled they added a wall so you can't see them making the food now. There were TOO many mistakes and TOO many nasty employees at this location. Well.. FFWD to today, I used my rewards for a free large carmel iced coffee.. to not even get one sip of it. It was a nasty color, had a nasty smell, and NO ice.. in an ICED coffee! Like, this place needs to just give up and close. Let something better come in. There's absolutely NO reason for it to be like this! At all!
**Edit** February 5th 2025
We found WHOLE BONES in our chicken McNnuggets!!! 🤢🤮
The only thing that was right was my milk shake. The food was ordered fresh from the fryer, french fries, and chicken nuggets were colder than the shake. And I was told that they were fresh by the staff. This store is the worst in erie. The staff here is so ignorant .
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: French Fries, Chicken Mcnuggets
I sat in the drive thru for 25 minutes with only one other car in front of me.
Atmosphere: 2
Food: 2
Service: 1
Restaurantji Recommends
Overnight manager is very rude and curt. Has nothing nice to say to customers and when I rarely have to get a DoorDash there he’s even worse. Can’t even a muster a “t your welcome” or “have a nice day” “sorry about the 20 minute wait” just rolled his eyes when I said thanks so much. The drive through is always “closed” repeatedly for no reason. The fries are always cold and soggy
Atmosphere: 1
Food: 1
Service: 1
I went through the drive-through this morning because their lobby don’t open till 9 AM. I ordered a sausage burrito meal, And ordered an extra hash brown and for my drink, I charged to what I thought was a large orange juice. I paid two dollars extra for an up charge and I got a small orange juice. And then the lady at the window repeated my order to me before I paid, And at the pick up window, that lady told me what my order was also and I said yes, ma’am. As I pulled away From the window, I didn’t even think to check my bag, but I should have because I was missing the hash brown that I paid for and like I said I ended up with a small orange juice…. So McDonald’s just got money from me and I did not get what I ordered…
Atmosphere: 2
Food: 4
Service: 2
This place was terrible last year but they've really stepped their game up. Good job
Atmosphere: 4
Food: 4
Service: 4
Had to ask for straws. He handed me one and closed the window. I had two drinks. I kept asking for another. I thought he was going to call over the manager to help solve the problem. I did finally got another straw after telling him several times I had two drinks that he handed me
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: French Fries
Very slow!! The place has been going down hill for years!
Bad management.
Atmosphere: 3
Food: 2
Service: 1
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