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Decaf Sumatra
Starbucks Reviews
155 ratings
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Shout out to Barista Maddie today! Thanks for serving up my cold brew with a smile. I appreciate your kindness and generosity. I'll definitely be back for another visit.
Shout out to Barista Maddie today! Thanks for serving up my cold brew with a smile. I appreciate your kindness and generosity. I'll definitely be back for another visit.
The service at this Starbucks compared to my local one is comparative to night and day. Here the staff always greets you on the way in the door and the service is always prompt. It’s not like my local Starbucks where you have to wait 5 minutes before anyone even addresses your presence and it always seems they are understaffed.
I’ve only once had an issue before with this Paxton Street location and that is only because they were training someone new. The staff was quick...read full review
I’ve only once had an issue before with this Paxton Street location and that is only because they were training someone new. The staff was quick...read full review
Hours
| Monday | 5AM - 9PM |
| Tuesday | 5AM - 9PM |
| Wednesday | 5AM - 9PM |
| Thursday | 5AM - 9PM |
| Friday | 5AM - 9PM |
| Saturday | 5AM - 9PM |
| Sunday | 5AM - 9PM |
The Starbucks on Grayson Rd is a popular location known for its great drinks, food, and service. Customers consistently praise the quality of their orders, whether it's just a beverage or a full meal. The staff is attentive and efficient, making sure that visitors have a smooth and enjoyable experience. The restaurant is wheelchair accessible, allowing everyone to visit comfortably.
Customers often mention that the early morning staff greet them warmly, helping start the day on a positive note. However, some have noticed that the atmosphere can change when the store manager, Taylor, is present. Interactions between Taylor and employees sometimes seem inconsistent, and her attempts at being friendly do not always come across as genuine. Still, many customers continue to return because of the helpful and cheerful team members, who are described as the "true meaning of an Extraordinary Customer Experience."
There have been some concerns about the focus on online orders. One customer shared that they waited nearly 10 minutes while being one of only three people inside the store, even though there was no one in the drive-thru. They suggested that the store should pay more attention to the customers waiting inside. Despite these issues, the drive-thru service continues to impress, with many praising the friendliness and helpfulness of the staff. Customers appreciate the positive attitude of the team, especially during busy times, and some have noted that staff members are genuinely happy to be working there. For example, one customer highlighted that a staff member was super friendly when they bought a chai latte, and another appreciated that a staff member went out of their way to help someone get free water by purchasing a drink.