i ordered my coffee with vanilla flavoring and when i tried it i didn’t taste any. i go back and politely ask for a correction and im told “no one heard that we only heard a latte with blueberry.” the male with glasses that told me this wasn’t even the individual that took my order. They added flavoring to my coffees however, this isn’t the first time i had to return my coffee to this location for a correction. Mistakes happen but politely asking for a change and the worker wanting to argue about what i asked for to me is just unprofessional, especially when he didn’t even take my order. You’re better off going to the ephrata location.
Food: 3
Service: 2
Angie Thompson
Very very slow!
Sean Morris
Always good. Always friendly. My drinks and orders are always correct.
Atmosphere: 5
Food: 5
Service: 5
Mukaram Syed
The lady was friendly and customer service was exceptional good. Nice location @ Cool Lititz! 😀
Atmosphere: 5
Food: 5
Service: 5
Tamissa Seier
Coffee was excellent and friendly service. Stop here if you’re in the area.
Atmosphere: 3
Food: 4
Service: 5
Edward Moran
Nice donuts
Food: 4
Service: 4
Jay
How do yoy forget two coffees Extra napkins more like extra nothing
Atmosphere: 1
Food: 1
Service: 1
Gwendolyn Borham
2 kids were working, nice but lazy and drink order was completely wrong.
They were very accommodating when I spilled my coffee. They had no issue in giving me a free refill in the drive-through.
Brooke
Friendly staff and quick service! Made my order well!
Lord Sion
Went to dunkin 2 times yesterday. During my lunch I witnessed a young man and a young women in the back yelling at the crew. If this is the higher ups they need a leason on leadership. You do not degrade your employees like I witnessed. I then came back after work around dinner and was greeted by what seemed to be the most miserable dude I have witnessed yet. His attitude was poor and cussed me out for asking for extra cream in my Carmel iced coffee. He was absolutely the last straw for me. I will not be back. Stop degrading your employees and customers. I do rather hope if those were higher up they see this and apologize to their hard working employees. Higher ups like that are exactly the reason people do not want to work anymore. Be better do better.
Atmosphere: 1
Food: 5
Service: 1
Devin Hornberger
All the guys that waited on me during the week early in the morning or very respectful
Atmosphere: 5
Food: 5
Service: 5
Bonni Ennis
I ordered a Grilled Cheese sandwich. Opened it up to find they FORGOT to grill it. Cheese was cold and I could remove ALL 4 slices without a problem.
i ordered my coffee with vanilla flavoring and when i tried it i didn’t taste any. i go back and politely ask for a correction and im told “no one heard that we only heard a latte with blueberry.” the male with glasses that told me this wasn’t even the individual that took my order. They added flavoring to my coffees however, this isn’t the first time i had to return my coffee to this location for a correction. Mistakes happen but politely asking for a change and the worker wanting to argue about what i asked for to me is just unprofessional, especially when he didn’t even take my order. You’re better off going to the ephrata location.
Food: 3
Service: 2
Very very slow!
Always good. Always friendly. My drinks and orders are always correct.
Atmosphere: 5
Food: 5
Service: 5
The lady was friendly and customer service was exceptional good. Nice location @ Cool Lititz! 😀
Atmosphere: 5
Food: 5
Service: 5
Coffee was excellent and friendly service. Stop here if you’re in the area.
Atmosphere: 3
Food: 4
Service: 5
Nice donuts
Food: 4
Service: 4
How do yoy forget two coffees
Extra napkins more like extra nothing
Atmosphere: 1
Food: 1
Service: 1
2 kids were working, nice but lazy and drink order was completely wrong.
Wonderful staff! Made the trip worth it!
Very nice location, perfect food.
Restaurantji Recommends
They were very accommodating when I spilled my coffee. They had no issue in giving me a free refill in the drive-through.
Friendly staff and quick service! Made my order well!
Went to dunkin 2 times yesterday. During my lunch I witnessed a young man and a young women in the back yelling at the crew. If this is the higher ups they need a leason on leadership. You do not degrade your employees like I witnessed. I then came back after work around dinner and was greeted by what seemed to be the most miserable dude I have witnessed yet. His attitude was poor and cussed me out for asking for extra cream in my Carmel iced coffee. He was absolutely the last straw for me. I will not be back. Stop degrading your employees and customers. I do rather hope if those were higher up they see this and apologize to their hard working employees. Higher ups like that are exactly the reason people do not want to work anymore. Be better do better.
Atmosphere: 1
Food: 5
Service: 1
All the guys that waited on me during the week early in the morning or very respectful
Atmosphere: 5
Food: 5
Service: 5
I ordered a Grilled Cheese sandwich. Opened it up to find they FORGOT to grill it. Cheese was cold and I could remove ALL 4 slices without a problem.
Atmosphere: 4
Food: 2
Service: 2
Loading...