Starbucks

Today, I had one of the best customer service experiences ever at this Starbucks, thanks to an absolutely wonderful lady who truly went above and beyond. Safire was incredibly kind, patient, and attentive from the very beginning. I had my eye on a specific cup that I really wanted, and she not only helped me find it, but even made sure to hold it for me so I wouldn’t miss out. In thirty years I have never met such a welcoming, attentive, responsible, and just generally kinda and friendly person.

What really impressed me was how genuinely caring and responsible Safire was. She explained everything clearly, gave me the store’s information, encouraged me to call and check back if needed, and treated me like family rather than a customer. You could tell she takes real pride in her work and genuinely enjoys helping people. It is so clear that she takes pride in providing a wonderful experience for every customer, and puts her complete heart and effort into running the store!!

It’s rare to meet someone so dedicated, positive, and professional. Safire represents everything Starbucks stands for — warmth, excellence, and connection. When walking into the store, her positive energy radiated from her. She had the biggest smile of her face, and was so attentive and willing to help me when I was just browsing the selection of cups! I honestly think she has the leadership and heart to lead the staff. It is clear that the other people working looked up to her, and genuinely respected and liked her! Safire is a true gem, and this store is so lucky to have her!

Atmosphere: 5

Food: 5

Service: 5

10/10 best Starbucks around. Egg bites were perfect. Americano bangin. Give those guys a raise.

Atmosphere: 5

Food: 5

Service: 5

Everyone is always so nice and try to best to be as quick as possible

Atmosphere: 5

Food: 5

Service: 5

Don’t bother Ordering inside this Starbucks. Take 45 mins to get your order. They prioritize drive thru first.

Service: 1

Time and time again this Starbucks location has proven to be the worst Starbucks I’ve been to. I’m never coming back and I’m honestly consider never ordering starbucks ever again. Starbucks used to care about customer service and quality of their drinks but they’ve fallen so far down it’s actually insane. I usually don’t go to this starbucks because no matter what time of day I go, there always seems to be a line. Today I gave in as I was craving a brown sugar shaken espresso. I put a mobile order in. I got to the drive thru lane and there was no line, one person was at the window and I was happy cuz I thought I was going to be able to get my drink quick and get out of there. I proceeded to had to wait in line for about 8-10 mins. When I finally got my drink, they forgot my cold foam. Told the barista, and what did they proceeded to do? Dump some of the drink and added the cold foam, which mind you looked like watered down cold foam. So the barista gave me back my brown sugar and it was stark white with no presence of any espresso whatsoever. I tasted and to no surprise at all tasted like straight up milk. Had my drink remade, still tasted like ass. I’m tired of wasting my money on Starbucks. Never again.

Atmosphere: 1

Food: 1

Service: 1

They’re always doing their best and doing what they can. I remember their line was so backed up over the summer, one of the workers came out with a tablet to take orders to help things go faster. The people there are always kind, working hard, and doing their best. Today though, I got a sweet message on my cup today which I haven’t had in quite some time. Normally this happens at the fruitville pike Starbucks so it definitely threw me off guard and was a pleasant surprise. Thank you for always working hard, Starbucks

Atmosphere: 3

Food: 5

Service: 5

I spend time in several Lancaster County Starbucks. The Lititz location is the worst. Most of the staff spend time gossiping and laughing leaving the actual work to one or two. While Starbucks advertises in-house ‘real’ cups and in-house refills, this location has never asked if I would be dining in. Many times the display cases are empty. While this location is nearest my home, I will often drive a considerable distance to visit other Starbucks.

Atmosphere: 3

Food: 4

Service: 1

Accurate order, fast and friendly service, and the dogs loved their pup cups!

Food: 5

Service: 5

The service is honestly sad. Some of the staff we’ve encountered are rude and not inviting. Multiple orders we’ve ordered have been made wrong and they’re not kind when asked about it. We rather just go to the Starbucks in Target to have a better experience and correct orders 😕

Service: 1

The overall experience is great. When I had gone in the morning, there was no line and I had gotten my drink really quickly. Starbucks has really good macchiatos, I would recommend the caramel macchiato. When I had gone through the drive-thru it was also very quick and easy, there was no one else in the drive through either. (This was around 5:30pm during the week)

Atmosphere: 5

Food: 5

Service: 5

Always, consistent coffee, clean facilities and workers are upbeat.

Atmosphere: 5

Food: 5

Service: 5

Very welcoming, and the coffee was perfect to my liking!

Atmosphere: 5

Food: 5

Service: 5

This Place is awesome! workers are courteous and attentive! always a pleasant experience

Atmosphere: 5

Food: 5

Service: 5

Got a coffee tasted amazing and staff was sweet.

Atmosphere: 5

Food: 5

Service: 5

Serena is the best barista ever.

Atmosphere: 4

Food: 4

Service: 5