-⭐⭐ because the largest size Frosty is 20oz and the largest size fountain soda is 42oz.. And damnit I was 42oz Frosty.. +⭐ Because of the exceptionly polite Redhead working drive thru in the AM
Atmosphere: 5
Food: 5
Service: 5
Green Bastard
Food is always good but service can be slow especially inside.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Baconator
AJ
Took over 20 minutes to take my order
Atmosphere: 1
Food: 2
Service: 1
Dan Barr
Order one thing, receive another, get charged extra for the privilege.
Service: 1
Kevin Midgley
How can they forget the salad dressing for a salad. Such a pain to go back. One would think that's the first thing they check when putting food in the bag!
Update. So I decided to go back for my dressing and the manager was very gracious.
Atmosphere: 1
Food: 2
Service: 1
Amber Flint
Order was completely wrong, took 2 bites until I realized it and as I was looking noticed the burger was pink. I for sure like medium well burgers, when they’re fresh and real burgers. Fast food burgers shouldn’t be pink. 😬
Atmosphere: 1
Food: 1
Chappy
What can I say it’s Wendy’s my Baconator was bacony my fries and dr. Pepper tasted like they should.
Atmosphere: 5
Food: 5
Service: 4
Kaydance Newman
I ordered my breakfast on the app a few minutes before the breakfast was shut off, whenever I arrived to the store I was informed it was going to be a bit of a wait, I was perfectly okay with it, but one of the members of management came out and apologized for the wait and the inconvenience, he had then gone above and beyond with the situation. Truly this was the best experience I’ve had at Wendy’s and I’m very thankful. He did an amazing job and made me feel welcomed and appreciated.
Atmosphere: 5
Food: 5
Service: 5
Jennifer Mcfaddenbrt 3
Don't post your hours as closes at midnight if your hours are midnight drive thru only
Nate G.
Male manager with blonde hair was very rude at the drive-thru. He refused to sell me a large cup of water for some reason. I was going to PAY for the water and he refused very rudely. I dont understand the issue he had with SELLING a large cup of water. Not to mention he forgot the sauce for the nuggets.
The employees ignored customers who were waiting in line, the bathroom did not have any toilet paper, I was charged for an upgraded drink but ordered and had a regular fountain drink. It took 10 minutes for an employee to take our order, and an additional 17 minutes for the food to be ready. Multiple groups were waiting for their food but the employees focused only on the drive through. They forgot to give my daughter her Frosty that we ordered. The beverage machine was not producing ice and the drinks were warm. No one ever apologized for the delay in the food delivery and employees avoided eye contact with customers. This was the worst fast food experience I have ever had.
Michelle Hill
Ordered on doordash a taco salad and don't get the main ingredients amd that is the chili. Won't order again from here.
Galene Smith
Staff was awesome as always, restaurant was nice and clean and food was delicious.
lowellm912
I don’t recommend the Lock Haven Wendy’s at all ANYMORE unless you want terrible service, terrible food quality, and only access to half of the menu at any given time. 50% of the time your food isn’t as ordered (items missing, items wrong) and when they can manage to get the order correct the food is cold and gross. We pulled up this evening and without a “hello” or “thanks for choosing Wendy’s” we were met with the most dismissive and irritated “what can we get you?”. It kinda set me back how the tone came off when we had just pulled up and there wasn’t a soul there (this is at 9:00pm). I calm my Karen ass down about the greeting because everyone has bad days. My significant other starts to order a Cobb salad, she is interrupted and informed they are out of every salad except the Parmesan salad. We figure they’re out of mixed greens, and only have the romaine lettuce, but instead of offering any other salads they just said they can’t make 3/4 of them. Lame. Of course, we are disappointed by this because that salad was why we settled on going to Wendy’s. She orders the Parmesan salad and adds bacon. I order a biggie bag deal with spicy nuggets, a jr. bacon cheeseburger, sprite, and fries. I try to add a small chili, and I’m cut off again, “there’s no chili tonight”. Super effing lame. There wasn’t chili a few nights ago when we stopped either. This is either the most poorly managed Wendy’s in the keystone state or they are employing the most apathetic incompetent people, or a combination of both. (I try not to blame the kids behind the counter or in the kitchen, but this has gone on for months and months now) Fully disappointed now (I wanted to leave) we wait for our food. Upon getting home, come to find out they didn’t COOK ANY OF THE BACON for the salad or my burger. Just cold gross looking slimy salty slabs all over the salad and my burger. The last THREE TIMES my significant other was able to order the Cobb salad, the staff didn’t either didn’t know it comes with bacon, or forgot the bacon. This time they just threw cold bacon on everything. The fries were pulled too early and chewed with the consistency of half cooked potatoes (because that’s what they were) and then they were drowned in so much salt I may have to start blood pressure medication. That’s why I’m on here. Everything except the nuggets (which is literally counting and bagging) was awful. The cold bacon actually ruined the both items taste and quality (yes I can pick it off, that’s not the point). This isn’t just a bad night. This has been so frequent im starting to notice how much money I WASTE expecting things to get better here, because I usually prefer Wendy’s to other fast food. If I knew how to contact the owner/manager I probably would, because the cold bacon and disgusting fries and lack of regular menu items, and the interaction at the drive through speaker have unleashed my inner Karen for a moment. The place was not busy. At all. It was only us. One car, 2 people, 5 items (after we were told we couldn’t order 4 different regular menu items) And they still had three hours of operation left when we ordered, we didn’t “pin them up against the clock” to justify the awful food. It’s just consistently garbage food that is incorrect 90% of the time; or these kids in the back ruin items by not even caring to COOK THE BACON. The past few times we’ve tried to order after 10pm it seems like they’re already closing things down and cleaning up almost 2 hours early, so there’s also rarely chili in the evening as well, that’s been so frequent I stopped trying. My rant is over, but when I say the Wendy’s in LH needs retrained, better management, better inventory schedules, and better staff attitude overall, it’s not from one bad experience. It’s been all year. I thought it was getting messed up when I doordashed it, but it’s the same result at the location. I’d like to see the place gutted and replaced with a Popeyes at this point.
Sarah Beth
Do not ask for any special orders, such as no mayo, or extra ice, etc they will treat you terribly.
-⭐⭐ because the largest size Frosty is 20oz and the largest size fountain soda is 42oz.. And damnit I was 42oz Frosty..
+⭐ Because of the exceptionly polite Redhead working drive thru in the AM
Atmosphere: 5
Food: 5
Service: 5
Food is always good but service can be slow especially inside.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Baconator
Took over 20 minutes to take my order
Atmosphere: 1
Food: 2
Service: 1
Order one thing, receive another, get charged extra for the privilege.
Service: 1
How can they forget the salad dressing for a salad. Such a pain to go back. One would think that's the first thing they check when putting food in the bag!
Update.
So I decided to go back for my dressing and the manager was very gracious.
Atmosphere: 1
Food: 2
Service: 1
Order was completely wrong, took 2 bites until I realized it and as I was looking noticed the burger was pink. I for sure like medium well burgers, when they’re fresh and real burgers. Fast food burgers shouldn’t be pink. 😬
Atmosphere: 1
Food: 1
What can I say it’s Wendy’s my Baconator was bacony my fries and dr. Pepper tasted like they should.
Atmosphere: 5
Food: 5
Service: 4
I ordered my breakfast on the app a few minutes before the breakfast was shut off, whenever I arrived to the store I was informed it was going to be a bit of a wait, I was perfectly okay with it, but one of the members of management came out and apologized for the wait and the inconvenience, he had then gone above and beyond with the situation. Truly this was the best experience I’ve had at Wendy’s and I’m very thankful. He did an amazing job and made me feel welcomed and appreciated.
Atmosphere: 5
Food: 5
Service: 5
Don't post your hours as closes at midnight if your hours are midnight drive thru only
Male manager with blonde hair was very rude at the drive-thru. He refused to sell me a large cup of water for some reason. I was going to PAY for the water and he refused very rudely. I dont understand the issue he had with SELLING a large cup of water. Not to mention he forgot the sauce for the nuggets.
Restaurantji Recommends
The employees ignored customers who were waiting in line, the bathroom did not have any toilet paper, I was charged for an upgraded drink but ordered and had a regular fountain drink. It took 10 minutes for an employee to take our order, and an additional 17 minutes for the food to be ready. Multiple groups were waiting for their food but the employees focused only on the drive through. They forgot to give my daughter her Frosty that we ordered. The beverage machine was not producing ice and the drinks were warm. No one ever apologized for the delay in the food delivery and employees avoided eye contact with customers. This was the worst fast food experience I have ever had.
Ordered on doordash a taco salad and don't get the main ingredients amd that is the chili. Won't order again from here.
Staff was awesome as always, restaurant was nice and clean and food was delicious.
I don’t recommend the Lock Haven Wendy’s at all ANYMORE unless you want terrible service, terrible food quality, and only access to half of the menu at any given time. 50% of the time your food isn’t as ordered (items missing, items wrong) and when they can manage to get the order correct the food is cold and gross. We pulled up this evening and without a “hello” or “thanks for choosing Wendy’s” we were met with the most dismissive and irritated “what can we get you?”. It kinda set me back how the tone came off when we had just pulled up and there wasn’t a soul there (this is at 9:00pm). I calm my Karen ass down about the greeting because everyone has bad days. My significant other starts to order a Cobb salad, she is interrupted and informed they are out of every salad except the Parmesan salad. We figure they’re out of mixed greens, and only have the romaine lettuce, but instead of offering any other salads they just said they can’t make 3/4 of them. Lame. Of course, we are disappointed by this because that salad was why we settled on going to Wendy’s. She orders the Parmesan salad and adds bacon. I order a biggie bag deal with spicy nuggets, a jr. bacon cheeseburger, sprite, and fries. I try to add a small chili, and I’m cut off again, “there’s no chili tonight”. Super effing lame. There wasn’t chili a few nights ago when we stopped either. This is either the most poorly managed Wendy’s in the keystone state or they are employing the most apathetic incompetent people, or a combination of both. (I try not to blame the kids behind the counter or in the kitchen, but this has gone on for months and months now) Fully disappointed now (I wanted to leave) we wait for our food. Upon getting home, come to find out they didn’t COOK ANY OF THE BACON for the salad or my burger. Just cold gross looking slimy salty slabs all over the salad and my burger. The last THREE TIMES my significant other was able to order the Cobb salad, the staff didn’t either didn’t know it comes with bacon, or forgot the bacon. This time they just threw cold bacon on everything. The fries were pulled too early and chewed with the consistency of half cooked potatoes (because that’s what they were) and then they were drowned in so much salt I may have to start blood pressure medication. That’s why I’m on here. Everything except the nuggets (which is literally counting and bagging) was awful. The cold bacon actually ruined the both items taste and quality (yes I can pick it off, that’s not the point). This isn’t just a bad night. This has been so frequent im starting to notice how much money I WASTE expecting things to get better here, because I usually prefer Wendy’s to other fast food. If I knew how to contact the owner/manager I probably would, because the cold bacon and disgusting fries and lack of regular menu items, and the interaction at the drive through speaker have unleashed my inner Karen for a moment. The place was not busy. At all. It was only us. One car, 2 people, 5 items (after we were told we couldn’t order 4 different regular menu items) And they still had three hours of operation left when we ordered, we didn’t “pin them up against the clock” to justify the awful food. It’s just consistently garbage food that is incorrect 90% of the time; or these kids in the back ruin items by not even caring to COOK THE BACON. The past few times we’ve tried to order after 10pm it seems like they’re already closing things down and cleaning up almost 2 hours early, so there’s also rarely chili in the evening as well, that’s been so frequent I stopped trying. My rant is over, but when I say the Wendy’s in LH needs retrained, better management, better inventory schedules, and better staff attitude overall, it’s not from one bad experience. It’s been all year. I thought it was getting messed up when I doordashed it, but it’s the same result at the location. I’d like to see the place gutted and replaced with a Popeyes at this point.
Do not ask for any special orders, such as no mayo, or extra ice, etc they will treat you terribly.
Atmosphere: 1
Food: 2
Service: 1
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