general manager is unresponsive to calls or contact to correct incident depiste numerous attempts to contact her. if want empty promises and don't mind losing money visit this hotel.
Jeffery S.
This place is a dump. Rooms are average, but they don't clean it unless you bet them to. Worst part is the Bistro, staffed by lazy people who don't care. Very limited and expensive menu. I paid $14 for an everything bagel, diet pepsi and cream cheese. On Thursday evening, the bistro was closed so I had to walk several blocks to a gas station to get something to eat. Never again.
Frank Z.
Disappointing stay. This is not up the the courtyard by marriot brand standard, there are much better options in the area.
Pat P.
Not a great stay here. First off. Planned to stay for two nights. Ended up only staying for a night. They over charged me right off the bat by $100, then never canceled the second night and got charged for that as well. The pictures are of the blood and other grossness that I found in the room. Went to the front desk and let them know and nothing was done about it. Was told the room rate was going to be adjusted and nothing was done. I will be going to cooperate to have this fix. Absolutely horrible experience.
Carol H.
Great customer service from all staff. The location is good and shuttle service was timely and appreciated. The hotel rooms are outdated and just ok. There was no daily service for fresh towels or cleaning. Breakfast not included, but did have free Starbucks coffee in lobby in the mornings. My room was not very clean. It could have used a vacuum. There were visible crumbs on the floor and cereal pieces on the side of the bed. No room service available but there is food available at hotel.
Jaspriya M.
Extremely poor service. Receptionist Raja and General Manager Amberlyn were both very lazy and did not want to do any work. I tried to plan an event and needed to book out the meeting room as well as 10 hotel rooms and amberlyn was impossible to get ahold of through email and phone. Other hotels had given me and quote and contract in the same time it took for amberlyn for give me a call back. I decided not to wait for the phone or email response and went directly in person to the hotel. The receptionist Raja said amberlyn is busy and to give her a call later. I explained that I tried doing that for days but she does not respond and my event was coming up. I waited over an hour to see her and the receptionist kept telling me she was busy or on the phone. Funny thing was I was able to see amberlyn behind the front desk on her computer. Very bad service. Will not be coming back.
Bobby G.
I've been a Marriott member for many, many years. I have not complained about any of my stays. We have enjoyed our stays at Marriott, continue to be Marriott Bonvoy members, and use our Bonvoy credit card. This hotel was very, very different. Here are some of the problems we experienced.1. We had a reservation for a King--we were given a Queen and a runaround about getting our points reimbursed. We are still awaiting a resolution to this.2. The hotel was filthy. Among the problems:a. Hallways were never vacuumed-- French fries were on the floor, as well as litter on the carpets. All of this garbage was on the floor for the entire time we were there. Usually you take pictures of the places you visit, but this place was so bad that we have pictures of the hotel and how it looked.b. Garbage was left out in the hall and never picked up. We have pictures of this as well.3. The supposed sanitation for Covid didn't exist. With the pandemic still severely problematic, we witnessed absolutely no concern for our health. Among the problems:a. The hand sanitizers dispensers didn't work. At one point we tried three in a row--none dispensed hand sanitizer. We tried EVERY day. None worked.b. The gym was disgusting. The treadmills were so filthy that my hands stuck to them when I was running. There were no wipes with which to clean the treadmill--they were all dried out. There were no towels in there (which may explain why the treadmills were sticky). There was no way to adjust the temperature in the gym, which was very, very warm, while the halls in the entire hotel were freezing all the time. We informed staff about this, but it appears that nothing changed.4. The room was not clean when we got into the room. The room we stayed in was poorly vacuumed when we arrived.a. We have pictures of the dirt in the corners and in some you can make out a spider's web as well.b. We were there from a Wednesday to Monday--and there was no housekeeping. We had to go get our own towels and tissues. Garbage piled up in our room (there are pictures) because there simply was no place to discard garbage. Towels piled up in the bathroom (here, too we have pictures). We were never told there would be no service (we would have left) and the front desk did not seem at all upset when I told them that we needed towels and tissues--they simply went and got us some with no apology and no concern.c. There was no liner for the ice bucket.d. The facility needs an exterminator. In one day alone, we killed three spiders. There were spider webs when we arrived. There are pictures of this as well.5. The general upkeep of the hotel was below par for all the years we have stayed at Marriott hotels of all types. The tub was rusty and cracked (we have a photo of this), the water pressure in the sink was so low that it was hard to clean off my razor, and the carpeting by the elevators on the second floor were bubbling up. Even the sheet on our bed had a huge stain on it.We do understand that the Courtyard is not the JW (we have stayed at both) and that the amenities are not the same. But cleanliness and housekeeping have been good at every Courtyard we have stayed--this was a very notable exception. Cleanliness and housekeeping would be expected even at hotels that did not have a Marriott brand standard. When we gave them feedback, we received a form letter back referring to this mess as a "teachable moment." They don't get it.
Wahibaaly1
I come yesterday to this hotel for my Daughter hockey game they charge First we got over charge $139, when I checked online you can get it $75 so that was a my fault that I trusted that because we come as a team we’re going to have a reasonable pricing. when we get to the Room it smells funny the towel looks old and rough the beds not like usual hotel beds that they’re comfortable and fluffy and bathroom is outdated water pressure so weak and with this Pandemic going on they took away the breakfast and they offer whatever energy bars so the higher the price and cut down from quality if you like to spend the night in this hotel you shouldn’t pay more than $75 a night. highly not recommended,
105jacobg
Location is perfect. The hotel is less than 15 minutes from the local attractions (Valley Forge, King of Prussia Mall), and right next door to a Starbucks and Chick-Fil-A. This is a great first impression. The lobby is nice, not the newest but very clean and attractive. The COVID-19 protocols were clearly in place; glass shields at the front desk, hand sanitizer literally everywhere including inside the elevators, and masks worn by everyone. Staff was professional and friendly. Sadly I did not get any names, but both the women at check-in and check-out were nice and made me feel welcomed. The room, while not newly renovated, was clean and well appointed. Plenty of space, bed was comfy, and everything was clean. The in-house Bistro was closed (I think I was not told anything), but this was not a problem thanks to the Chick-Fil-A and Starbucks I mentioned earlier. There are plenty of great places for dinner as well, so the lack of the Bistro did not matter that much. I only have a couple of things negative to say, although they are overwhelmingly outweighed by the aforementioned positive aspects of they stay. Engineering needs to step up MRT just a little, as the AC made a noise when running and the bathroom sink didn’t drain well (not the end of the world but just an FYI). Housekeeping forgot the put wash clothes in the room, although the FD got them for me ASAP. Also, the coffee maker was still in room. I understand the AHLA has recommended that they be removed for sanitation purposes, so I was slightly surprised to see that still there. Overall, this was an excellent overnight stay and I am happy I picked this location. Certainly stay here when coming through town, you won’t regret it.
F6898BVjillc
Staff was super seesitive to cleanliness during COVID-era travel. The indoor and outdoor facilities were clean (pool was closed). Our hotel room was comfortable and clean and there were plenty of outdoor restaurants nearby for our two night stay. Proximity to Valley Forge was helpful during youth tournament downtime.
The staff here is downright amazing and Godsent. They make sure you're hydrated, give you recommendations to the best restaurants nearby, and even tell you about the area if you're moving to Malvern! The room was also very nice. The lighting was very nice and subtle that had dimly lit ceiling lights in the front of the room compared to other hotels with just lamps
nas0nj
I say warm cuz it was a freezing weekend night I stayed there driving down in a storm from New England ?❄️? Vanessa at the desk couldn’t have been more welcoming & helpful. Debra at the bistro was also very nice. The room was super clean & comfortable. I look forward to returning as my daughter & her family live in the area but 1 bathroom makes it tough to stay there. Keep up the great work!
Matthew Lawrence
Great food, great presentation of that food and great staff.
general manager is unresponsive to calls or contact to correct incident depiste numerous attempts to contact her. if want empty promises and don't mind losing money visit this hotel.
This place is a dump. Rooms are average, but they don't clean it unless you bet them to. Worst part is the Bistro, staffed by lazy people who don't care. Very limited and expensive menu. I paid $14 for an everything bagel, diet pepsi and cream cheese. On Thursday evening, the bistro was closed so I had to walk several blocks to a gas station to get something to eat. Never again.
Disappointing stay. This is not up the the courtyard by marriot brand standard, there are much better options in the area.
Not a great stay here. First off. Planned to stay for two nights. Ended up only staying for a night. They over charged me right off the bat by $100, then never canceled the second night and got charged for that as well. The pictures are of the blood and other grossness that I found in the room. Went to the front desk and let them know and nothing was done about it. Was told the room rate was going to be adjusted and nothing was done. I will be going to cooperate to have this fix. Absolutely horrible experience.
Great customer service from all staff. The location is good and shuttle service was timely and appreciated. The hotel rooms are outdated and just ok. There was no daily service for fresh towels or cleaning. Breakfast not included, but did have free Starbucks coffee in lobby in the mornings. My room was not very clean. It could have used a vacuum. There were visible crumbs on the floor and cereal pieces on the side of the bed. No room service available but there is food available at hotel.
Extremely poor service. Receptionist Raja and General Manager Amberlyn were both very lazy and did not want to do any work. I tried to plan an event and needed to book out the meeting room as well as 10 hotel rooms and amberlyn was impossible to get ahold of through email and phone. Other hotels had given me and quote and contract in the same time it took for amberlyn for give me a call back. I decided not to wait for the phone or email response and went directly in person to the hotel. The receptionist Raja said amberlyn is busy and to give her a call later. I explained that I tried doing that for days but she does not respond and my event was coming up. I waited over an hour to see her and the receptionist kept telling me she was busy or on the phone. Funny thing was I was able to see amberlyn behind the front desk on her computer. Very bad service. Will not be coming back.
I've been a Marriott member for many, many years. I have not complained about any of my stays. We have enjoyed our stays at Marriott, continue to be Marriott Bonvoy members, and use our Bonvoy credit card. This hotel was very, very different. Here are some of the problems we experienced.1. We had a reservation for a King--we were given a Queen and a runaround about getting our points reimbursed. We are still awaiting a resolution to this.2. The hotel was filthy. Among the problems:a. Hallways were never vacuumed-- French fries were on the floor, as well as litter on the carpets. All of this garbage was on the floor for the entire time we were there. Usually you take pictures of the places you visit, but this place was so bad that we have pictures of the hotel and how it looked.b. Garbage was left out in the hall and never picked up. We have pictures of this as well.3. The supposed sanitation for Covid didn't exist. With the pandemic still severely problematic, we witnessed absolutely no concern for our health. Among the problems:a. The hand sanitizers dispensers didn't work. At one point we tried three in a row--none dispensed hand sanitizer. We tried EVERY day. None worked.b. The gym was disgusting. The treadmills were so filthy that my hands stuck to them when I was running. There were no wipes with which to clean the treadmill--they were all dried out. There were no towels in there (which may explain why the treadmills were sticky). There was no way to adjust the temperature in the gym, which was very, very warm, while the halls in the entire hotel were freezing all the time. We informed staff about this, but it appears that nothing changed.4. The room was not clean when we got into the room. The room we stayed in was poorly vacuumed when we arrived.a. We have pictures of the dirt in the corners and in some you can make out a spider's web as well.b. We were there from a Wednesday to Monday--and there was no housekeeping. We had to go get our own towels and tissues. Garbage piled up in our room (there are pictures) because there simply was no place to discard garbage. Towels piled up in the bathroom (here, too we have pictures). We were never told there would be no service (we would have left) and the front desk did not seem at all upset when I told them that we needed towels and tissues--they simply went and got us some with no apology and no concern.c. There was no liner for the ice bucket.d. The facility needs an exterminator. In one day alone, we killed three spiders. There were spider webs when we arrived. There are pictures of this as well.5. The general upkeep of the hotel was below par for all the years we have stayed at Marriott hotels of all types. The tub was rusty and cracked (we have a photo of this), the water pressure in the sink was so low that it was hard to clean off my razor, and the carpeting by the elevators on the second floor were bubbling up. Even the sheet on our bed had a huge stain on it.We do understand that the Courtyard is not the JW (we have stayed at both) and that the amenities are not the same. But cleanliness and housekeeping have been good at every Courtyard we have stayed--this was a very notable exception. Cleanliness and housekeeping would be expected even at hotels that did not have a Marriott brand standard. When we gave them feedback, we received a form letter back referring to this mess as a "teachable moment." They don't get it.
I come yesterday to this hotel for my Daughter hockey game they charge First we got over charge $139, when I checked online you can get it $75 so that was a my fault that I trusted that because we come as a team we’re going to have a reasonable pricing. when we get to the Room it smells funny the towel looks old and rough the beds not like usual hotel beds that they’re comfortable and fluffy and bathroom is outdated water pressure so weak and with this Pandemic going on they took away the breakfast and they offer whatever energy bars so the higher the price and cut down from quality if you like to spend the night in this hotel you shouldn’t pay more than $75 a night. highly not recommended,
Location is perfect. The hotel is less than 15 minutes from the local attractions (Valley Forge, King of Prussia Mall), and right next door to a Starbucks and Chick-Fil-A. This is a great first impression. The lobby is nice, not the newest but very clean and attractive. The COVID-19 protocols were clearly in place; glass shields at the front desk, hand sanitizer literally everywhere including inside the elevators, and masks worn by everyone. Staff was professional and friendly. Sadly I did not get any names, but both the women at check-in and check-out were nice and made me feel welcomed. The room, while not newly renovated, was clean and well appointed. Plenty of space, bed was comfy, and everything was clean. The in-house Bistro was closed (I think I was not told anything), but this was not a problem thanks to the Chick-Fil-A and Starbucks I mentioned earlier. There are plenty of great places for dinner as well, so the lack of the Bistro did not matter that much. I only have a couple of things negative to say, although they are overwhelmingly outweighed by the aforementioned positive aspects of they stay. Engineering needs to step up MRT just a little, as the AC made a noise when running and the bathroom sink didn’t drain well (not the end of the world but just an FYI). Housekeeping forgot the put wash clothes in the room, although the FD got them for me ASAP. Also, the coffee maker was still in room. I understand the AHLA has recommended that they be removed for sanitation purposes, so I was slightly surprised to see that still there. Overall, this was an excellent overnight stay and I am happy I picked this location. Certainly stay here when coming through town, you won’t regret it.
Staff was super seesitive to cleanliness during COVID-era travel. The indoor and outdoor facilities were clean (pool was closed). Our hotel room was comfortable and clean and there were plenty of outdoor restaurants nearby for our two night stay. Proximity to Valley Forge was helpful during youth tournament downtime.
Restaurantji Recommends
The staff here is downright amazing and Godsent. They make sure you're hydrated, give you recommendations to the best restaurants nearby, and even tell you about the area if you're moving to Malvern! The room was also very nice. The lighting was very nice and subtle that had dimly lit ceiling lights in the front of the room compared to other hotels with just lamps
I say warm cuz it was a freezing weekend night I stayed there driving down in a storm from New England ?❄️? Vanessa at the desk couldn’t have been more welcoming & helpful. Debra at the bistro was also very nice. The room was super clean & comfortable. I look forward to returning as my daughter & her family live in the area but 1 bathroom makes it tough to stay there. Keep up the great work!
Great food, great presentation of that food and great staff.