Moe's Southwest Grill

We used to like this Moe's. Always greeted cheerfully as we entered. Food always good. Always seemed to be several people in line. Last night we went in after not having gone for quite a while. The place was empty. No pleasant greeting from staff....not even a smile. The person making our burritos kept mumbling quietly every time we asked what the meat options were. The machinery was loud, his coworkers were talking behind him, and there is a plastic sneeze guard. After having him repeat the meat options 3-4 times with no increase in clarity or voice volume, I gave up & pointed to what looked like chicken. (I was able to confirm they no longer have carnitas, which was shocking. That's pretty standard at these places.) I started the same frustrating mumbling process when I reached the sauces & just said none after asking once. My burrito was just OK. My husband didn't care for his. The queso was also much thinner than it used to me. One of the two Coke Freestyle machines was out of order. Plasticware was in disarray, making me feel like all had been touched and rummaged thru. Hopefully not all Moe's have gone downhill like this one.

Atmosphere: 1

Food: 2

Service: 1

Food is always good. I prefer moes over chipotle by far, more options and much more consistent. This location seems like they might not get a ton of business, I'm usually one of if not the only person inside. The employees are nice and helpful.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Famous Queso, Stack

The food is always cold!!!!
The bathrooms are absolutely terrible. Even brown stuff under the urinal.
The service is terrible. No welcome feeling just very stale and the smell is absolutely terrible. I never will be going back to this place ever again!

Atmosphere: 1

Food: 1

Service: 1

I’ve been to many Moe‘s Southwest grills in various states and they have always been consistently good. I walked into this place and nobody said “welcome to Moe‘s”. The food looked like it had all been reheat it and had been sitting around for two or three days, which is not what I am used to when I go to Moe‘s. The one gentleman making the burrito did not understand what ingredients I want and what I did not. I was with several other people and when we sat down for our meal, I only ate the tortilla chips because I was afraid I would get sick from the Food. I figured it would be better to just throw my burrito in the trash instead of risk getting sick while I was traveling. The drink machine had about 70% of the choices were not available. The whole ambience just was not what I am used to at Moe‘s and I really felt like I was in some rundown eatery. I could not recommend this place to anyone. The $1.25 hotdog at Sam’s Club would have been better. The corporate office should look into this.

Atmosphere: 2

Food: 3

Service: 3

a group of my co-workers and I placed an order together. Everyone received their order except me. When I called back the lady on the phone said "oh your food was at a different area in our kitchen and we forgot it" A refund was offered to make things right, however 5 days later and no refund issued. My co-workers and I will never patronize here again.

Service: 1

The food was not very tasty at all. I came here when it first opened and remember being much more pleased with the quality then. The steak was gristly and I had to spit out. All of if was pretty bland even with salsa.. quite the feat if you ask me.
The photos on the wall were the best thing there.

Vegetarian options: I just wouldn't recommend this place to anyone.

Kid-friendliness: My energetic child was fine in the empty restaurant.

Atmosphere: 5

Food: 1

Service: 2

11:10 am currently. Doors locked. Says it opens at 11 am. Yea, that makes sense

Atmosphere: 4

Food: 3

Service: 2

It is a nice place for good Mexican food. I don’t know why this place has 3.7 stars. I am a big Moes fan and this place is pretty good. Good food. They have all options available. They make your custom needs. Well maintained restrooms, dining space. Clean and cozy.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bowl

I have been calling for over 20 minutes trying to place an order and when I finally got someone on the phone he said it was his first day and he was there alone then preceded to hang up on me! I attempted to call back multiple times and didn't get an answer. Terrible customer service and also shame on you for having an employee in the store alone on his very first day!!

Service: 1

Terrible customer service and even worse food. I should have thrown it out. I'd have been better off going hungry. Avoid this place at all costs. Targets food court would have been better then this garbage

Why on earth would you only have one person making your order and one on register on national burrito day. They should not have allowed mobile orders on a promo day. Take lessons from Blaze pizza. They had plenty of staff and the line moved fast!

Wheelchair accessibility: Parking close to location.

Atmosphere: 4

Food: 4

Service: 2

Recommended dishes: Burrito Bowl, Bowl, Nachos

Why on earth would you only have one person making your order and one on register on national burrito day. They should not have allowed mobile orders on a promo day. Take lessons from Blaze pizza. They had plenty of staff and the line moved fast!

Wheelchair accessibility: Parking close to location.

Atmosphere: 4

Food: 4

Service: 2

Recommended dishes: Guacamole, Burrito Bowl, Bowl, Burrito, Nachos

Good food for the best price.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burrito Bowl

Good food. Get it made the way you want :

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burrito Bowl

Good food. Get it made the way you want :

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burrito Bowl