I want to first start by acknowledging the extremely helpful staff members Sharron, Tammy and John. My parents and I were shopping for artificial Christmas trees and found the perfect one but couldn't find the box on the floor. The only tree available was the display and luckily we were able to buy it. The 3 staff then proceeds to help taking the tree apart, looking for boxes to fit the pieces into and load them up and take to the register. Tammy, Sharron and John went above and beyond. My family and I are truly Appreciative!
Sharon J.
The worst BJ's ever. Ordered tires from there was told they would be in the next day (Wednesday) still not there (Friday). Called to speak to someone the phone just rings for well over 10 minutes. Go to the store to get a refund so I call customer sec while I am in line and no phone ringing could be heard. So, apparently the ringers have been turned off. Spoke to a manager who tells me perhaps they (customer sec reps) were busy. As I explained to her the phone is not ringing. I get it that they might get busy at times but answering the phone falls into customer svc as well as speaking to someone in person
Henry H.
I'd definitely bring my car here again to have my tires replaced. Pete is friendly, knowledgeable and responsive. He answered all my questions. BJ's tire center in Springfield PA stands out in comparison to other tire centers I've been to. 5 stars here.
Jen
The lady there was nice but, I placed my order on Friday went there on Sunday to pick it up and they couldn’t find my order…stood there for a min. She comes out and says it was just in the freezer after being in the back for a while…..I should have known I was going to be given someone else’s cake that was never picked up..the cake looks wiped off and they forgot to pipe the decor around the bottom after wiping the old order off. I’d like a fresh cake next time .. that’s if I come back smh Friday Saturday and Sunday morning and all that time wasn't enough to make me a new cake smh
Markeeta H.
On May 4th while shopping at this location I was approached by an At&t representative regarding switching my phone to At&t. The rates were cheaper than my previous provider so I switched five phone lines over to At&t which has been a nightmare. Only two out of the five lines work. I've called AT&T numerous times; I finally went to the AT&T store to get help and they couldn't locate my account using my social security number but my name and address is correct. The store couldn't use SSN because the AT&T rep at BJS used a bogus SSN which is FRAUD. I visited the store and called numerous times and I was ignored!!!!This is how BJS allow other companies to treat their customers!!!
Andrew T.
This place is awful! WE WILL NEVER HERE EVER AGAIN! We had been members for many years and had used the online services. The product I bought came with a warranty and they are going back on their word and not reimbursing me. NEVER EVER WILL WE PURCHASE FROM THEM!!!! BUYER BEWARE!!!!
Sherrice B.
This place is always packed. I always have to park far away when I come. I stopped in for just 3 items, left with about 20. Things really add up quickly at bjs so you definitely have to be careful. I love the book section, they always have current books at low prices. I remember a time when you could get water cheap here about 3.50, now it's up to 7/8.00 a case for deer park. Some things are just ridiculous high and others are pretty reasonable. So you have to pay attention to what your buying. I forgot to checkin but I'll be back, trying to save money and buy in bulk these days with the inflation prices!
Nick B.
this wholesale club is horrible. highest prices. dirty smell when you walk in. much of staff is too difficult to get information and help from. they actually view the customer as an annoyance. electro carts for the disabled are very limited and the ones that actually run have hobbled wheels. prices and products are mixed up. fresh fruit area is a joke. limited selection on many items. always running out of coupon books. MOST of the customer base itself is low information and rude. lets the young kids run around without supervision. this place doesnt even deserve one star. there ought to be roving staff checking for open packages the customers rip open. reputation for being one of the worst bj's. rude staff with bad don't care attitudes and imo untrained. many can not even follow simple directions from the supervising staff and instructions and protocols have to be repeated thus wasting customers time. (there are exeptions). confusing digital-actual coupon policy. confusing rebate policy no one seems to know what counts and doesnt count. they open registers side byside jamming two rows of customers next to each other with very little room to move around while row after row of empty registers are not used instead of spreading out the open registers. really stupid management and planning. there used to be a time when this place was great but that was long ago!!!just pathetik. i can go on and on. GO TO COSTCO INSTEAD!!
Shae Moore -Pollard
My Daughter Turned 21 and Her Cake Was Beautiful and Delicious!
Jordaan V.
This review is for the Tire Center. I called needing to get my tire looked at that day because it kept deflating. I called this location after a rude response from a different BJs tire center. The man on the phone at this location was great, and had me scheduled to come in within minutes. I got there and there were two very nice men who were able to find a screw on my tire, seal it and have me back on the road within an hour and a half. I never felt incompetent or taken advantage of like you can at some of these places. Thank you!!
This place is the WORST place on the planet. The management is absolutely terrible. They all should be fired. They treat there employees like s*** so no wonder why they don't do there jobs. They claim they are looking for employees (hiring) but they constantly give VERY LITTLE hours to there dedicated employees. I wish that bj's would close. Since bjs arrived in springfield the neighborhood turned to s*** more crime more drama that we dont need. Please close this bjs
M Yahanov
I was going to order a cake for my son's birthday but unfortunately didn't. I stood around for 20 mins (which I didn't mind) until I finally got the meat department to page for bakery. The woman came and was so aggressively angry because she was paged to her station. I didn't even get to order my cake the woman was so rude. I ended up ordering from Nothing Bunt Cakes instead
Kevin W.
My wife purchased a windex product with a coupon. When she got it home she realized she'd gotten the wrong product and returned to exchange it. The assistant manager who wears his name tag backwards so as not to be identified refused to allow the coupon to be applied to the exchange. Basically all other things equal he wanted her to pay full price on the new product when she'd gotten a coupon discount on the first product. Why? He just wanted to be argumentative and difficult. On her previous visit customer service was unable to get her a new membership card because "the manager was taking out the trash". For the rest of night?!? Seriously? Customer service at this location is nonexistent and staff acts like they are doing you a favor to get anything done. The only exception is the gentleman who often checks receipts at the exit. He's probably got the most difficult job in the place and he always manages to keep it fun. When our membership expires we will switch to Costco.
Ellen C.
Okay so last time I was here was a torture, see my last review if your interested in the gory details. My sad adventure occurred on 4/6/22. I sent an email complaint to corporate, cause yes I am that person, and I received a call today 4/22/22 from an assistant manager at the store. Poor guy it must be his job to deal with complaints, because he rambled off a quick apology and offered me 25 gift card for my troubles. Unfortunately for this underpaid hero, I wanted to chat a bit. After our chat, I promise I was nice, he assured me the following things would happen: 1. They are getting new registers in customer service in a month and they will no longer have to enter your returns item by item manually. 2. He would reward the customer service cashier who had to spend over 30 minutes manually adjusting a register error on my receipt while being treated rudely by her co workers. 3. That they are working on finding new employees and helping to make customer service an actual service and not the title of a job nobody wants to perform. So because the assistant manager listened to me and gave me some assurance of possible changes for the better, I agreed to give them another try. I really don't want to go back. But I would have to wait in line and visit customer service to cancel my membership, so lol I'm taking the gift card and trying again. Wish me luck!
Rae N
I was going to order a cake for my son's birthday but unfortunately didn't. I stood around for 20 mins (which I didn't mind) until I finally got the meat department to page for bakery. The woman came and was so aggressively angry because she was paged to her station. I didn't even get to order my cake the woman was so rude. I ended up ordering from Nothing Bunt Cakes instead
I want to first start by acknowledging the extremely helpful staff members Sharron, Tammy and John. My parents and I were shopping for artificial Christmas trees and found the perfect one but couldn't find the box on the floor. The only tree available was the display and luckily we were able to buy it. The 3 staff then proceeds to help taking the tree apart, looking for boxes to fit the pieces into and load them up and take to the register. Tammy, Sharron and John went above and beyond. My family and I are truly Appreciative!
The worst BJ's ever. Ordered tires from there was told they would be in the next day (Wednesday) still not there (Friday). Called to speak to someone the phone just rings for well over 10 minutes. Go to the store to get a refund so I call customer sec while I am in line and no phone ringing could be heard. So, apparently the ringers have been turned off. Spoke to a manager who tells me perhaps they (customer sec reps) were busy. As I explained to her the phone is not ringing. I get it that they might get busy at times but answering the phone falls into customer svc as well as speaking to someone in person
I'd definitely bring my car here again to have my tires replaced. Pete is friendly, knowledgeable and responsive. He answered all my questions. BJ's tire center in Springfield PA stands out in comparison to other tire centers I've been to. 5 stars here.
The lady there was nice but, I placed my order on Friday went there on Sunday to pick it up and they couldn’t find my order…stood there for a min. She comes out and says it was just in the freezer after being in the back for a while…..I should have known I was going to be given someone else’s cake that was never picked up..the cake looks wiped off and they forgot to pipe the decor around the bottom after wiping the old order off. I’d like a fresh cake next time .. that’s if I come back smh Friday Saturday and Sunday morning and all that time wasn't enough to make me a new cake smh
On May 4th while shopping at this location I was approached by an At&t representative regarding switching my phone to At&t. The rates were cheaper than my previous provider so I switched five phone lines over to At&t which has been a nightmare. Only two out of the five lines work. I've called AT&T numerous times; I finally went to the AT&T store to get help and they couldn't locate my account using my social security number but my name and address is correct. The store couldn't use SSN because the AT&T rep at BJS used a bogus SSN which is FRAUD. I visited the store and called numerous times and I was ignored!!!!This is how BJS allow other companies to treat their customers!!!
This place is awful! WE WILL NEVER HERE EVER AGAIN! We had been members for many years and had used the online services. The product I bought came with a warranty and they are going back on their word and not reimbursing me. NEVER EVER WILL WE PURCHASE FROM THEM!!!! BUYER BEWARE!!!!
This place is always packed. I always have to park far away when I come. I stopped in for just 3 items, left with about 20. Things really add up quickly at bjs so you definitely have to be careful. I love the book section, they always have current books at low prices. I remember a time when you could get water cheap here about 3.50, now it's up to 7/8.00 a case for deer park. Some things are just ridiculous high and others are pretty reasonable. So you have to pay attention to what your buying. I forgot to checkin but I'll be back, trying to save money and buy in bulk these days with the inflation prices!
this wholesale club is horrible. highest prices. dirty smell when you walk in. much of staff is too difficult to get information and help from. they actually view the customer as an annoyance. electro carts for the disabled are very limited and the ones that actually run have hobbled wheels. prices and products are mixed up. fresh fruit area is a joke. limited selection on many items. always running out of coupon books. MOST of the customer base itself is low information and rude. lets the young kids run around without supervision. this place doesnt even deserve one star. there ought to be roving staff checking for open packages the customers rip open. reputation for being one of the worst bj's. rude staff with bad don't care attitudes and imo untrained. many can not even follow simple directions from the supervising staff and instructions and protocols have to be repeated thus wasting customers time. (there are exeptions). confusing digital-actual coupon policy. confusing rebate policy no one seems to know what counts and doesnt count. they open registers side byside jamming two rows of customers next to each other with very little room to move around while row after row of empty registers are not used instead of spreading out the open registers. really stupid management and planning. there used to be a time when this place was great but that was long ago!!!just pathetik. i can go on and on. GO TO COSTCO INSTEAD!!
My Daughter Turned 21 and Her Cake Was Beautiful and Delicious!
This review is for the Tire Center. I called needing to get my tire looked at that day because it kept deflating. I called this location after a rude response from a different BJs tire center. The man on the phone at this location was great, and had me scheduled to come in within minutes. I got there and there were two very nice men who were able to find a screw on my tire, seal it and have me back on the road within an hour and a half. I never felt incompetent or taken advantage of like you can at some of these places. Thank you!!
Restaurantji Recommends
This place is the WORST place on the planet. The management is absolutely terrible. They all should be fired. They treat there employees like s*** so no wonder why they don't do there jobs. They claim they are looking for employees (hiring) but they constantly give VERY LITTLE hours to there dedicated employees. I wish that bj's would close. Since bjs arrived in springfield the neighborhood turned to s*** more crime more drama that we dont need. Please close this bjs
I was going to order a cake for my son's birthday but unfortunately didn't. I stood around for 20 mins (which I didn't mind) until I finally got the meat department to page for bakery. The woman came and was so aggressively angry because she was paged to her station. I didn't even get to order my cake the woman was so rude. I ended up ordering from Nothing Bunt Cakes instead
My wife purchased a windex product with a coupon. When she got it home she realized she'd gotten the wrong product and returned to exchange it. The assistant manager who wears his name tag backwards so as not to be identified refused to allow the coupon to be applied to the exchange. Basically all other things equal he wanted her to pay full price on the new product when she'd gotten a coupon discount on the first product. Why? He just wanted to be argumentative and difficult. On her previous visit customer service was unable to get her a new membership card because "the manager was taking out the trash". For the rest of night?!? Seriously? Customer service at this location is nonexistent and staff acts like they are doing you a favor to get anything done. The only exception is the gentleman who often checks receipts at the exit. He's probably got the most difficult job in the place and he always manages to keep it fun. When our membership expires we will switch to Costco.
Okay so last time I was here was a torture, see my last review if your interested in the gory details. My sad adventure occurred on 4/6/22. I sent an email complaint to corporate, cause yes I am that person, and I received a call today 4/22/22 from an assistant manager at the store. Poor guy it must be his job to deal with complaints, because he rambled off a quick apology and offered me 25 gift card for my troubles. Unfortunately for this underpaid hero, I wanted to chat a bit. After our chat, I promise I was nice, he assured me the following things would happen: 1. They are getting new registers in customer service in a month and they will no longer have to enter your returns item by item manually. 2. He would reward the customer service cashier who had to spend over 30 minutes manually adjusting a register error on my receipt while being treated rudely by her co workers. 3. That they are working on finding new employees and helping to make customer service an actual service and not the title of a job nobody wants to perform. So because the assistant manager listened to me and gave me some assurance of possible changes for the better, I agreed to give them another try. I really don't want to go back. But I would have to wait in line and visit customer service to cancel my membership, so lol I'm taking the gift card and trying again. Wish me luck!
I was going to order a cake for my son's birthday but unfortunately didn't. I stood around for 20 mins (which I didn't mind) until I finally got the meat department to page for bakery. The woman came and was so aggressively angry because she was paged to her station. I didn't even get to order my cake the woman was so rude. I ended up ordering from Nothing Bunt Cakes instead