Closed early, staff was present. Unprofessional and rude
Service: 1
Bill Francart
Slow service and food was not as good as it should have been considering the wait.
Atmosphere: 3
Food: 3
Service: 3
Andy Ross
So today I ordered online through the app which had what I believed was a good deal for the McCrispy.. plus mayo, extra pickles (no option to add lettuce and tomato)I had never had one before and so I thought since the price was decent what a better time than today to try one. The app did not give me the option to add lettuce and tomato and so when I pulled up to the speaker at the drive thru to give the attendant my order number I asked to add lettuce and tomato and explained the app did not give me the option. I was asked to pull forward to the window. The first window was a kindly elderly woman who asked me if I would like a copy of my receipt, as this is a work meal I did and so said yes and was told to have a wonderful day and pull forward.All was well so far.. then I pulled to the pickup window..The window slid open to a younger woman who said absolutely nothing, just handed me a bag.."Thanks!" I attempted to get out before the window slid closed again.. and opened my bag to find this (see picture)NOTE so it seems I cannot add a picture here, if I am able to I will, if not it is basically a McChicken with ONE pickle and a slathering of Mayo (definitely not regular) with ZERO lettuce and tomato.. very nasty looking, almost cold.. like seriously?Is THIS what we can expect from McDonalds service?? I gotta say I would rather eat at Chick Fila and here is why, service with a SMILE, basic decent human interaction, and when you ASK for your food that you pay for to be made a certain way you get it!In the grand scheme of things is it that really as big of a deal as it seems right now?Yes! Customer Service should be at its absolute PEAK in 2024.. and WE MUST start holding these billionaire corporations accountable to it or start shutting them down.It is far too important to allow poor customer service to ever gain a foothold.I hope my experience for this location was unique and not a constant .. guess we shall see.On a sidenote, even in spite of the lack of service and accompanying condiments the sandwich itself was very tasty.. so there was at least that on the positive side.. ?
Atmosphere: 2
Food: 4
Service: 2
Charlene Jewart
Drive thru order. Got my order correct, they were very efficient and in a good mood.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Crispy Chicken Sandwich, French Fries
Sidney Crissman
Pizza is always good!!
Atmosphere: 5
Food: 5
Service: 5
Bobby Wallace
The staff was
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg & Cheese Biscuit
Mark Rogozinski
One good thing about this place is. The fries are normally very fresh..
Atmosphere: 2
Food: 4
Service: 5
Recommended dishes: How I Got My Quarter Pounder for 5 49, French Fries
Ken and Diane Powell
This is the BEST McDonald's in the area. I live in New Ken & the closest McDonald's is in Lower Burrell. That McDonald's is dirty, staff is rude & food not prepared properly. The McDonald's franchise owner in Natrona Heughts should buy the store in Lower Burrell. The Natrona Heights McDonald's staff is friendly, efficient, the food great & the store is spotless. You should get 6 stars!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Mac, World Famous Fries
Sharky's Machine
Sad to see what little quality this place had, has sunken lower. I knew right away something was wrong when asked to pull into spot from drive-thru. Sure enough my order was WRONG. Middle-aged Male supervisors with young girls isn't working ?. Watch your food if ordering from here ? ?
Closed early, staff was present. Unprofessional and rude
Service: 1
Slow service and food was not as good as it should have been considering the wait.
Atmosphere: 3
Food: 3
Service: 3
So today I ordered online through the app which had what I believed was a good deal for the McCrispy.. plus mayo, extra pickles (no option to add lettuce and tomato)I had never had one before and so I thought since the price was decent what a better time than today to try one. The app did not give me the option to add lettuce and tomato and so when I pulled up to the speaker at the drive thru to give the attendant my order number I asked to add lettuce and tomato and explained the app did not give me the option. I was asked to pull forward to the window. The first window was a kindly elderly woman who asked me if I would like a copy of my receipt, as this is a work meal I did and so said yes and was told to have a wonderful day and pull forward.All was well so far.. then I pulled to the pickup window..The window slid open to a younger woman who said absolutely nothing, just handed me a bag.."Thanks!" I attempted to get out before the window slid closed again.. and opened my bag to find this (see picture)NOTE so it seems I cannot add a picture here, if I am able to I will, if not it is basically a McChicken with ONE pickle and a slathering of Mayo (definitely not regular) with ZERO lettuce and tomato.. very nasty looking, almost cold.. like seriously?Is THIS what we can expect from McDonalds service?? I gotta say I would rather eat at Chick Fila and here is why, service with a SMILE, basic decent human interaction, and when you ASK for your food that you pay for to be made a certain way you get it!In the grand scheme of things is it that really as big of a deal as it seems right now?Yes! Customer Service should be at its absolute PEAK in 2024.. and WE MUST start holding these billionaire corporations accountable to it or start shutting them down.It is far too important to allow poor customer service to ever gain a foothold.I hope my experience for this location was unique and not a constant .. guess we shall see.On a sidenote, even in spite of the lack of service and accompanying condiments the sandwich itself was very tasty.. so there was at least that on the positive side.. ?
Atmosphere: 2
Food: 4
Service: 2
Drive thru order. Got my order correct, they were very efficient and in a good mood.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Crispy Chicken Sandwich, French Fries
Pizza is always good!!
Atmosphere: 5
Food: 5
Service: 5
The staff was
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg & Cheese Biscuit
One good thing about this place is. The fries are normally very fresh..
Atmosphere: 2
Food: 4
Service: 5
Recommended dishes: How I Got My Quarter Pounder for 5 49, French Fries
This is the BEST McDonald's in the area. I live in New Ken & the closest McDonald's is in Lower Burrell. That McDonald's is dirty, staff is rude & food not prepared properly. The McDonald's franchise owner in Natrona Heughts should buy the store in Lower Burrell. The Natrona Heights McDonald's staff is friendly, efficient, the food great & the store is spotless. You should get 6 stars!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Mac, World Famous Fries
Sad to see what little quality this place had, has sunken lower. I knew right away something was wrong when asked to pull into spot from drive-thru. Sure enough my order was WRONG. Middle-aged Male supervisors with young girls isn't working ?. Watch your food if ordering from here ? ?
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Hamburger
Consistently deliver good service! ? ?
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Quick, easy, and always a treat for the taste buds.
Order was accurate drive thru wait was about
Atmosphere: 3
Food: 4
Service: 5
I just got the best caramel McCafe I've ever had from a young man named
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Cheeseburger
Not sure if this was a fluke, but those was the best nuggets i had in years, checking back next week if still that good will update.
Atmosphere: 4
Food: 5
Service: 5
For 5.49 they could of atleast made another frozen burger. Last time going there