Starbucks in Newtown

“Edit: Short blond hair barista was very kind. Came up to me and asked what he could do to make my drink better. Very nice kid. We’ll get it right. Make me a good one. ;) 4 FULL pumps mocha 4 FULL pumps white mocha, 2 shots espresso, 2% milk.

50% of the time my black and white mocha latte is made wrong. i hate to be that guy but I have started to ask them to remake it because it’s 6
bucks and they go and make it wrong again. It’s only when certain barista‘s are on but it is many of them. It’s been going on for a couple of months now.
I even ask them now, are there 4 shots of mocha and 4 shots of white mocha in this? They say yep! I sip it, and it’s terrible. I know it’s gonna be bad if I don’t see one of the 3 people working that make it good. I don’t know if it’s bad half or quarter pumps or if someone made the mocha sauce wrong to begin with.
Today I finally called regional to try and spark a retrain for them. I go here every single day and 1 out of 2 lattes are bad. I love this location because of the charm on state street but you guys have to fix this. Can’t keep paying up for premium coffee and getting a terrible drink.

I will update this review if it gets fixed.

UPDATE: seems like it’s been fixed. We’re 4 for 4 so far. 👍🏻 I’ll give an additional star for each righr drink from here on out.
UPDATE: Attention male blond hair barista, a black and white is 4 Mocha + 4 White mocha. FULL pumps.
Everyone in there has been making it right except bro.“

“encountered an issue caused by another driver’s reckless, disrespectful and unsafe driving.
Store Manager Claire and her team provided their contact info for me to report, they were very helpful, supportive, professional, thoughtful and responsive.“