Chipotle Mexican Grill

I attempted to call to thank the crew working. Our bowls were awesome and very FULL. Greatly appreciated, thank you, keep up the good work.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Salad, Burrito, Steak, Tacos, Burrito Bowl, Quesadilla

Horrible customer service. They also gave us raw rice in our meals and a rotten orange in my son’s kids meal.

Atmosphere: 1

Food: 1

Service: 1

On October 6th, I ordered through the Chipotle app and arrived for pick-up around 9:20 PM. Despite receiving a notification that my order was ready, it wasn’t when I got there. The employee I spoke to (red hair, visible in the video) appeared to be high. His lack of professionalism and poor communication made the experience frustrating. He mumbled something about the system not aligning with the store and then began preparing my food, missing a few items that I had to remind him about. He mentioned they were out of tomato salsa without offering any apology or alternative.

When my order was finally ready, I sat down to eat, only to be rudely approached by another staff member (visible in another video). She told us to leave immediately, as she had already cleaned everything—30 minutes before the store’s posted closing time. She was extremely unprofessional, frequently using foul language.

This experience was disappointing, to say the least, and definitely not what I expect from Chipotle. The lack of customer service and courtesy made for an uncomfortable and unpleasant visit.

Atmosphere: 1

Food: 1

Service: 1

Store was closed during posted hours.

I know I asked for sour cream but man is that an excessive amount.

Atmosphere: 2

Food: 1

Service: 2

This is the worst chipotle ever. The quality of this chipotle has been deteriorating. I’ve consistently had to wait for my online order for over 30 mins past the guaranteed pick up time. It’s been multiple incidences where they have forgotten several items on my order. The portions are so small and it is not enough to feed one. Go at your own risk.

Atmosphere: 1

Food: 1

Service: 1

Today I looked over at the protein and became curious what the dark season meat was. They said was brisket and it was a seasonal item. Then the chef walked over and said to me, “I’m going to let you know secret about the brisket… It is made with love.” The line crew and I were laughing about it. To be honest, it was delicious. Tender and seasoned well. You can tell it a good team there because they were joking with each other but doing their job at the same time. I will be back before brisket season is over. Can’t put a price on loving you job.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burrito

Always super quick service at this location. My burrito was perfectly wrapped too

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burrito

A busy lunch time so tables needed to be wiped off but as soon as there was a small break in serving people the attendee was on spot with cleaning tables & sweeping up the floor.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burrito Bowl

Always good!! Never disappoints!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burrito Bowl

Awful customer service for wrong/missing food. Happened multiple times.

Atmosphere: 1

Food: 1

Service: 1

Happy that there is a vegan option.
Very tasty.

Atmosphere: 5

Food: 5

Service: 5

I eat here about once a week. Always a bowl with chicken. Consistently delicious. Staff are so nice! Place is super clean. Service is very fast. Highly recommend!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burrito Bowl

Every time I order from this place I’m always dissatisfied with the food. The last time I paid for extra meat., just to be charged for no extra meat. Today I ordered another burrito.. five months later just to get a burrito full of nothing but rice and beans.and maybe 5 pieces of steak . i mean come on I paid for steak not rice and beans. This place is a disgrace. Again give the people what they pay for. ???

Atmosphere: 2

Food: 1

Service: 1

Recommended dishes: Burrito

Food was cold and mushy!

Atmosphere: 2

Food: 2

Service: 2