Cloud Factory Hookah Lounge

Entry charge is $10 that too just for hookah. And they sell no drinks.

This is our 4th time going to this lounge. The first time we met the owner & was thoroughly impressed. Ambience was great, food was good, hookah was amazing. After that he wasn’t there and the experience kept getting worse. Yesterday was the worst. Two of us arrived before 8 and we were charged cover(on IG it says free before 8) and when I brought up the concern there was no resolution. The attitude of the older gentleman there was terrible to put it nicely!!! No manners, no pleasantry, just rude for no reason. The coal fell as he put the hookah down, It was supposed to be rnb Tuesday and they played EVERYTHING BUT & they kept playing the songs over & over(even gospel lol)! It was just such a terrible experience and it sucks because this establishment has such great potential but unfortunately who you allow to represent your business will deter customers. I refuse to pay to feel disrespected. We won’t be returning.

Atmosphere: 3

Food: 4

Service: 1

The service sucks, whoever old head with no teeth at register attitude sucks, customer service sucks, not only a coal fell off of hookah it burnt a hole in my sister stocking, they was frying chicken and the entire pace smelled like fried chicken and burnt grease, asked him if he could open a window or door that was a problem, we decide to leave no having our hookah for more than 10mins and paying $90 we decide to leave and wanted to give them to people that just can’t in he said no they have to pay for them again he is so rude

Service: 1

Came in looking for some good hookah and decent vibes. Customer service was great and the people running it were pretty cool. Hookah was a bit off to start but once they fixed it up it was top notch. Music on the other hand was a bit too slow for me the night I went so it kind of threw off the vibes. Overall decent spot to chill and get some good hookah.

Atmosphere: 2

Service: 4

A chill intimate vibe located in the heart of Center City. A perfect spot for locals, tourists, and even the hookah enthusiasts. It’s BYOB so don’t forget to bring your drink of choice and not to mention that they have plenty of chilled mixers for purchase to choose from to add to your cocktail! I’m still trying to figure out which flavors are my favorite!

Atmosphere: 5

Food: 5

Service: 5

Owner Rude & not cooperative & hookah is not good !

Service: 1

nice lil late night vibe

Atmosphere: 5

Food: 5

Service: 5

Cloud factory!! The atmosphere is a vibe from the moment you step through the door. The music, hookah and service is amazing. This is the lounge for me.

I recently had the pleasure of visiting Cloud Factory Hookah Lounge in Philadelphia, and I must say, it was an outstanding experience! This place is vibrant with modern decor. The atmosphere is simply amazing.

The hookah selection is top-notch, offering a wide variety of flavors that cater to every preference. Each session was smooth and enjoyable. The music was a great mix that kept the energy high and the mood just right.

This is s a must-visit destination in Philadelphia. It’s the perfect place to unwind, enjoy great hookah, and have a fantastic time with friends. Highly recommended!

Atmosphere: 5

Food: 5

Service: 5

Staff is rude. Music is terrible. Hookah is sub par at most and I’m being nice. Do not recommend, so many better places in the city.

I love this lounge! Great atmosphere, great service, and great music! The staff is very welcoming and always accommodating. I always have a great time everytime I come here and I highly recommend it.

Atmosphere: 5

Food: 5

Service: 5

Pros:
Security at the door allows you to feel safe
Byob
Games
Music selection is pretty good. A mix of old school and new school music
It's not rowdy . It's more chill and you can make it a turn up if needed.
Enjoy! I know I always have. I've been here 3 times .

Love this place! Super chill and cool vibes!

My friends and I recently visited this hookah lounge and everything was a 10/10. The vibes and food were really good and the hookah was some of the best I've had outside of Morraco. If you are looking for a new chill spot, I recommend you try Cloud Factory!

Atmosphere: 5

Food: 5

Service: 5

by far one of the best places i've been in the city. The staff is super friendly, the hookah is smooth and the variety of music definitely sets the vibe. Highly recommend.

Atmosphere: 5

Food: 5

Service: 5