Cloud Factory Hookah Lounge

From the moment I walked into this lounge, I could feel the energy—it’s more than just a beautiful space, it’s a whole vibe and asset to the community. The atmosphere is warm, stylish, and fun.

What really stood out was how this lounge creates a space where everyone connects. Whether you're there to network, relax with friends, or just soak in the positive energy, it’s clear this place was built with purpose and passion.

The staff was absolutely fantastic—welcoming, attentive, and full of positive energy. I want to give a special shout-out to the new female server. Not only was she professional but she made everyone feel valued. You could tell she takes pride in her work, and it added such a personal touch to the experience.

If you're looking for a space that blends elegance, great music and energy, this is it. Can’t wait to go back!

Atmosphere: 5

Service: 5

Great hookah lounge! My husband, friends and I were in town for the Roots Picnic and while that event itself was a disaster, we found this gem and it did not disappoint! The hookah was great, staff were pleasant and attentive and those egg rolls and chicken was fire! A must visit when you’re in the area!!

Atmosphere: 5

Food: 5

Service: 5

When I got there the man told me have my ID out i was so confused who he was speaking too. Then when i sat down he walked up with a bill waving it in my face when the outfit of the place said free to enter! This man acted like he was so confused however PRINCE helped us out a lot! JAY WAS HORRIBLE

Atmosphere: 5

Service: 3

All I can speak on is the phone customer service.
I called to see if there was room for 2 and if cocktails were sold. The guy then insists on asking me how old I am, last time I checked that’s y ids are checked at the door or upon entering an establishment. I asked why my age needed to be disclosed and the response was because I asked well I’m grown that’s all you need to know. Excuse me but do better definitely turned me off. 4-25 around 11:30

Service: 1

The older server or whatever you want to call that man is horrendous. Security was extremely pleasant. We ordered a hookah sat for less than 15 the energy and service was so off , waste of $60 to get in plus hookah . Ordered two candy tips paid in cash and he NEVER brought my change literally disappeared and i never told him to keep it especially with his nasty attitude . First and last time 😐

Atmosphere: 3

Service: 1

The hookah is ok, burns out a little fast. The servers were really nice.

Atmosphere: 5

Service: 5

Entry charge is $10 that too just for hookah. And they sell no drinks.

This is our 4th time going to this lounge. The first time we met the owner & was thoroughly impressed. Ambience was great, food was good, hookah was amazing. After that he wasn’t there and the experience kept getting worse. Yesterday was the worst. Two of us arrived before 8 and we were charged cover(on IG it says free before 8) and when I brought up the concern there was no resolution. The attitude of the older gentleman there was terrible to put it nicely!!! No manners, no pleasantry, just rude for no reason. The coal fell as he put the hookah down, It was supposed to be rnb Tuesday and they played EVERYTHING BUT & they kept playing the songs over & over(even gospel lol)! It was just such a terrible experience and it sucks because this establishment has such great potential but unfortunately who you allow to represent your business will deter customers. I refuse to pay to feel disrespected. We won’t be returning.

Atmosphere: 3

Food: 4

Service: 1

The service sucks, whoever old head with no teeth at register attitude sucks, customer service sucks, not only a coal fell off of hookah it burnt a hole in my sister stocking, they was frying chicken and the entire pace smelled like fried chicken and burnt grease, asked him if he could open a window or door that was a problem, we decide to leave no having our hookah for more than 10mins and paying $90 we decide to leave and wanted to give them to people that just can’t in he said no they have to pay for them again he is so rude

Service: 1

Came in looking for some good hookah and decent vibes. Customer service was great and the people running it were pretty cool. Hookah was a bit off to start but once they fixed it up it was top notch. Music on the other hand was a bit too slow for me the night I went so it kind of threw off the vibes. Overall decent spot to chill and get some good hookah.

Atmosphere: 2

Service: 4

A chill intimate vibe located in the heart of Center City. A perfect spot for locals, tourists, and even the hookah enthusiasts. It’s BYOB so don’t forget to bring your drink of choice and not to mention that they have plenty of chilled mixers for purchase to choose from to add to your cocktail! I’m still trying to figure out which flavors are my favorite!

Atmosphere: 5

Food: 5

Service: 5

Owner Rude & not cooperative & hookah is not good !

Service: 1

nice lil late night vibe

Atmosphere: 5

Food: 5

Service: 5

Cloud factory!! The atmosphere is a vibe from the moment you step through the door. The music, hookah and service is amazing. This is the lounge for me.

I recently had the pleasure of visiting Cloud Factory Hookah Lounge in Philadelphia, and I must say, it was an outstanding experience! This place is vibrant with modern decor. The atmosphere is simply amazing.

The hookah selection is top-notch, offering a wide variety of flavors that cater to every preference. Each session was smooth and enjoyable. The music was a great mix that kept the energy high and the mood just right.

This is s a must-visit destination in Philadelphia. It’s the perfect place to unwind, enjoy great hookah, and have a fantastic time with friends. Highly recommended!

Atmosphere: 5

Food: 5

Service: 5