Dunkin'

1100 Walnut St, Philadelphia
(215) 925-1919

Recent Reviews

Katie

This place is poorly run. It’s dirty. The staff is not pleasant and they don’t have the tools they need to seem competent. Go to Wawa. Wawa is less than a block away and it has a better selection and a more competent, helpful management team running things.

Atmosphere: 1

Food: 1

Service: 1

Tiffany Ellis

Closes at 7:30 PM instead of 8

Atmosphere: 1

Food: 1

Service: 1

Rebecca Torres

Love their apple fritters!

Atmosphere: 4

Food: 5

Service: 5

Mohammad Arbi

Worst customer service. The manager should check all reviews.

Service: 1

Alex Fark

The Staff members are so much wonderful.There was a younger boy he worked really good.He always speak with me politely and every time make me smile thanks for that.Every times he makes me a good and perfect coffee.Appreciate

Atmosphere: 4

Food: 4

Service: 5

Christina Nguyen

Worst customer service ever if you consider management ignoring you for 10 mins to do anything but take your order as customer service. I wasn’t addressed until there was a line behind me. Came here for convenience, would rather walk further for better human treatment.

Service: 1

Sam Si mahfoud

Parking: Great experience

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bagels, Egg and Cheese, Donuts

RosaOrthey34

I never usually leave reviews but this place needs new management asap. The employees are horribly rude, the food is from 5 days ago dry and stale. The coffee orders are never correct and if they are they taste horrible!!! If I could give 0 stars and rate them again I would.

Atmosphere: 1

Food: 1

Service: 1

Luwam Berhane

Too bad there is no a zero star. The worst customer service, they replaced my order, horrible customer service and just horrible.

Atmosphere: 1

Food: 1

Service: 1

randum Hero13 (ranDumHero)

I ordered a hot coffee with cream and SUGAR they give me a coffee with cream and NO SUGAR but don’t tell me first. If they would of told me I wouldn’t of wasted $5 on a cup of hot water and cream. I’ll never come here again. How does a Dunkin not have sugar and not tell anyone before they make your order???

jason dyer

Just a coffee spot. Nothing to report here. Neither helpful nor were they

Atmosphere: 1

Food: 2

Service: 2

Amberia Lyan

Horrible altitude and service. I’d order online pick up few time, and in 3 time they said they didn’t receive any of my order. And they don’t accept e

Food: 3

Service: 1

Nichole Feuillet

Ordered a macchiato and two hash browns. The guy Rang up matcha and tried to tell me that’s what I asked for. Like I don’t order the same thing every time. Then gave me cold hash browns and said he would replace them. Gave me two bags of half cold and half hot hash browns?.

Atmosphere: 1

Food: 1

Service: 1

Noah Eichelberger

Allowed me to be able to sit inside as long as I needed to charge my phone

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bacon Egg and Cheese

Jac G

If I could 0 stars I would. I order on my phone so i dont have to deal with the rudeness and the staff actually argue with me in the store if i have to talk with them. I order the cocoa signature latte and they literally gave me a cup of chocolate milk. Before accusing, I asked if they put coffee in it, it was clearly a cup of milk with chocolate at the bottom unstirred. The young man started yelling at me "why wouldnt I put coffee in I already did" and then the older Asian lady asked me why I always have a problem when I come in here. I literally order on my phone then pick it up. The only competent person there was the manager. Who came out, made espresso and put it in my drink. Wow, now it had coffee in it. This place is a disgrace for the way they talk to you. Dont go here for morning coffee because its served with attitude and not a good start to anyones day. This isnt my only bad interaction so I will be taking it to Dunkin Cooperate.

Atmosphere: 1

Food: 1

Service: 1

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