Insomnia Cookies
3400 Lancaster Ave, Philadelphia
(267) 214-0445
Recent Reviews
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Huge fan of this location. I travel to meet clients for my work; my time between appointments is more short than I like. Manager Izzy gets it!! It's not an easy location to work but she still makes me laugh when I come in for my ice cream. When I see her, I know my order is gonna be right. I don't say much when I'm there so I might be easy to miss as a repeat customer; Izzy still gets it right
I stopped by for a cheat day treat and got my favorite, chocolate chunk for me salted caramel for him. Izzy helped us out and was super nice. Love the location since it's close to home and has late hours. See ya soon!
Izzy and her team consistently ensure
I get my cookies as soon as possible after I order, and I have no complaints about the service. I like to order the cookie a la mode, and I feel like the scoop of chocolate ice cream on top of the chocolate chunk cookie is a good amount. I never will hesitate to stop by this location to grab my favorite dessert combo.
The manger that came out Izzy! Was very rude and nasty to us! After I spend $60 with you guys! I’ll never step foot in that place AGAIN!! The other young lady with the tattoo on her face that says 777 she was very nice and polite.. That was my husband 1st time visiting there.. Because I talked so highly of the cookie place.. Very disappointing I must say.. The manger came out and said are you done? Can you step aside so I can serve the next guest.. The young lady that was serving me wasn’t even done scooping our icecream..
I don’t recommend this insomnia cookie location… Never been treated like this everrrr!! They didn’t even give us any napkins or anything..
Horrible customer service from the manager
Excelente, cookies are the best
I had a great experience picking up a dozen cookies for my unit at work. Jada was super helpful and individually wrapped each cookie (viral season y’all) and helped me label them with food-safe markers. Thank you so much for such a great experience!
Very very rude Cashier we arrive 10 minutes before closing . She said she cannot give us ice cream because she has washed all the equipments. Well there is no equipment. It’s only a spatula which can be washed again.
I suggest if your employee want to go home early, you might as well cut their hours and send them home early. Very disappointed never coming again
Ordered online . I ordered two scoops of cookies and cream ice cream and a deluxe cookie . I also got a 6 pack .
Someone calls me 5 mins after I place the order to tell me that they don’t have cookies and cream so I asked for vanilla which was fine .
Why the delivery guy show up with only the 6 pack . I have not been happy my last 2 times ordering for you guys . I won’t be placing an order ever again all this happen between 9:50pm-11:14pm
Atmosphere: 1
Food: 1
Service: 1
Shop not clean and smells bad
Cookies taste okay
Atmosphere: 2
Food: 3
Service: 5
Very bad customer experience. Insomnia needs to train the staff here. There’s a woman who works here and she would yell on top of her voice. She doesn’t seem interested or passionate about her work. Not even sure why she’s still serving people. I am someone who believes in good vibes and I don’t get that when this woman serves.
Service: 1
Restaurantji Recommends
None of the hours posted here are actually accurate. None of the hours posted on the storefront are either. They are supposed to close at 1am on Wednesday, yet, closed at 12:30am. They closed Friday-Saturday before 1am instead of 3am. I mean... that saves me from wasting money here anyway on overpriced cookies, I guess. A win-win.
They closed an hour early
Sucks they said they were closed even though it's not even 11 pm on a Saturday
Normally pretty decent esp if you are just craving sum small and quick but they sometimes run out of stuff.
Atmosphere: 2
Food: 4
Service: 2
Came here on 8/12 and received some of the worst customer service ever. When I walked into the store there was no one at the counter then about 30 secs later a woman came around the corner yelling at someone on her cellphone. She stopped for 5 seconds to ask us “how can i help you?” then went right back to yelling on her phone. It’s as if we were interrupting her personal phone call. The reason for my visit was to redeem points and when I let her know I wanted to redeem my points she made a fuss about how I wasn’t able to & I had to make a purchase on top of redeeming my points. That sounded odd to me because 1.that defeats the purpose of the points 2. I’ve never heard of a rewards program working like that. So I told her I would just place my order online and redeem my points that way. Her response to that was walking away and hiding in the back despite my order immediately going through. Waited about 3 more minutes before having to say “excuse me” and still waited another 2 for her to come back out front with my order slip in her hand. I don’t usually have a problem with this location but this particular employee will drive people away with such a bad attitude and demeanor. I’m hoping that we just caught her on a bad day
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Chocolate Chunk Cookie, White Chocolate
I've ordered from there twice to only not get my order, money or contact from insomnia. My family loves them but I'll take my business somewhere eose
Atmosphere: 1
Food: 1
Service: 1
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