This one on 23rd & Passyunk is a dump! Pretzels are hard as rocks NOT FRESH and warm. Don't waste your money at this Pretzel factory. Go to Broad & McKean, I rather go out of my way for HOT FRESH Pretzels at any time of the day! They never disappoint.
Robin Blake
Pretzels are always hot and fresh. Friendly staff that gives great service my go to pretzel spot
Donna Bristow
The girl behind the counter was very pleasant and efficient
jasmine bryant
So Today I made a purchase here.The services usually is always good.But,today it was horrible.When paying for my purchase I handed the lady my money in her hand.She sits my change on the counter.If you don’t want to hand people their change properly wear gloves?
Louise Raizen
Not one employee had a mask on. Philadelphia has a mask mandate. This is a total lack of respect for the customers.
Vivianette Johnson
Some times the pretzel r cold
Jennifer Collins
Best pretzels.
Emma A.
Disgustingly rude manager who mocked my voice over the phone, immediately talked over me and refused to hear me out that I tried to pick up a tray for a party that I pre-paid for and the store was closed. I was 100% told the store closed at 6pm on a Saturday by an employee. Maybe the employee made a mistake and forgot it was Saturday when telling me 6pm, that's fine, but the manager could have at least let me speak before immediately laughing at me and telling me he didn't believe me. On top of that, the WEBSITE SAYS 6PM. He didn't even give me a chance to say that though, shouted over me in a condescending tone repeatedly like a child, and when asked if this is how he usually treats customers by mocking their voice, he became even more rude and continued to mock me and refused to refund me. Atrocious. GO EDIT YOUR WEBSITE HOURS. I'll never support this place again.
M. R. S.
My rivets were soft with enough salt with a mango slushy, delish?
Good, reasonably priced fare; friendly staff. Pretty much immediate service!
Heather Natale
Not only are the pretzels amazing, but the staff and owners are phenomenal. I locked my keys inside my car along with my phone this morning. Madelyn was SO KIND to help me every step of the way until my provider could get there to unlock my car. I feel so so blessed. I will AWAYS go back here. Thank you again
Jajuana Whittington
Horrible !!!! I ordered a letters and graduation caps on Friday for Sunday pick up. When ordering the kids working in there we’re confused on the price I asked them to get the manger so I can be charged correctly I highly doubt a graduation cap made of pretzels was a dollar the OWNER himself came over and corrected the price and assured me himself it would be made since he makes him. He joked and said now I gotta make sure I got the guy to come in to make them on Sunday which was him had no idea he was serious. Here we are Sunday 8 am I get a phone call from the pretzel factory informing me my pretzels can’t be made today because the person didn’t come in and she just hangs up. I go to the factory the manger/supervisor on duty says he doesn’t make letters or caps don’t know why the owner took the order since he’s the only one that does them and he ain’t coming in. I suggest calling to see if he plans on coming in later since I had a later pick up time? He says I’m not calling him right now maybe after 9 am and he still probably not going to make them because he ain’t coming in and the dough has to rise! Like what ! I can’t believe this horrendous and unprofessional this place is poor customer service completely.
Keep up the good work!
Atmosphere: 5
Food: 5
Service: 5
This one on 23rd & Passyunk is a dump! Pretzels are hard as rocks NOT FRESH and warm. Don't waste your money at this Pretzel factory. Go to Broad & McKean, I rather go out of my way for HOT FRESH Pretzels at any time of the day! They never disappoint.
Pretzels are always hot and fresh. Friendly staff that gives great service my go to pretzel spot
The girl behind the counter was very pleasant and efficient
So Today I made a purchase here.The services usually is always good.But,today it was horrible.When paying for my purchase I handed the lady my money in her hand.She sits my change on the counter.If you don’t want to hand people their change properly wear gloves?
Not one employee had a mask on. Philadelphia has a mask mandate. This is a total lack of respect for the customers.
Some times the pretzel r cold
Best pretzels.
Disgustingly rude manager who mocked my voice over the phone, immediately talked over me and refused to hear me out that I tried to pick up a tray for a party that I pre-paid for and the store was closed. I was 100% told the store closed at 6pm on a Saturday by an employee. Maybe the employee made a mistake and forgot it was Saturday when telling me 6pm, that's fine, but the manager could have at least let me speak before immediately laughing at me and telling me he didn't believe me. On top of that, the WEBSITE SAYS 6PM. He didn't even give me a chance to say that though, shouted over me in a condescending tone repeatedly like a child, and when asked if this is how he usually treats customers by mocking their voice, he became even more rude and continued to mock me and refused to refund me. Atrocious. GO EDIT YOUR WEBSITE HOURS. I'll never support this place again.
My rivets were soft with enough salt with a mango slushy, delish?
Restaurantji Recommends
My son loves the pretzel dogs
I went to the Chinese restaurant next door
Good, reasonably priced fare; friendly staff. Pretty much immediate service!
Not only are the pretzels amazing, but the staff and owners are phenomenal. I locked my keys inside my car along with my phone this morning. Madelyn was SO KIND to help me every step of the way until my provider could get there to unlock my car. I feel so so blessed. I will AWAYS go back here. Thank you again
Horrible !!!! I ordered a letters and graduation caps on Friday for Sunday pick up. When ordering the kids working in there we’re confused on the price I asked them to get the manger so I can be charged correctly I highly doubt a graduation cap made of pretzels was a dollar the OWNER himself came over and corrected the price and assured me himself it would be made since he makes him. He joked and said now I gotta make sure I got the guy to come in to make them on Sunday which was him had no idea he was serious. Here we are Sunday 8 am I get a phone call from the pretzel factory informing me my pretzels can’t be made today because the person didn’t come in and she just hangs up. I go to the factory the manger/supervisor on duty says he doesn’t make letters or caps don’t know why the owner took the order since he’s the only one that does them and he ain’t coming in. I suggest calling to see if he plans on coming in later since I had a later pick up time? He says I’m not calling him right now maybe after 9 am and he still probably not going to make them because he ain’t coming in and the dough has to rise! Like what ! I can’t believe this horrendous and unprofessional this place is poor customer service completely.