I don’t recommend this place. The staff is very rude.
Justin
Not sure if they need to check the math, but 25 pretzels and a jar of mustard for $20? Yes, please! Locally owned for more than 2 decades and going strong…
Atmosphere: 4
Food: 5
Service: 5
Vanilla Goodness
This is the place to be. What can I say about the Philly Soft Pretzel Factory? It has the most awesome pretzels. We stop by maybe three times a week and pick up a small order. My favorite is the five small pretzels for $3.75. Just perfect for snacking. I feel sorry for those folks who don't have access to such a delicious snack 🥨.
Wheelchair accessibility: It's located on the first floor.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pretzel Dog
Quentin Johnson
Try to get pretzels was told that they can't take a $50 bill
Josh Rohloff
We stopped in here for a quick snack. The pretzels were hot and fresh. Both the pretzels and the sauces were delicious!!! And you can’t beat the price!!!
Atmosphere: 4
Food: 5
Service: 5
Bernard Liu
Ordered online for a specific time and order wasn’t even prepared yet. They just started on the order and worked the dough and finally put the dough into the over 15 minutes after the order completion time.
Atmosphere: 2
Food: 2
Service: 1
Lamont Twyne
I appreciate the warm friendly customer service when the staff makes a special pretzel order for the no salt people. Thank You
Atmosphere: 5
Food: 5
Service: 5
Will
Philly Pretzel Factory is my go-to spot for delicious and affordable pretzels. always ask for the fresh ones because, trust me, they're even better! The variety of dips and options available make every visit exciting. From classic salted pretzels to unique flavors, there's something for everyone. They've mastered the art of delivering fantastic taste at a great value. The only thing that is lacking is the service. Not the best, but not the worst.
My husband saw this place and insisted on getting some pretzels. He is originally from Philadelphia and according to him these are the real thing. The “right” and only way to eat them - according to him - is with the spicy brown mustard. He was not disappointed, nor was I.
Jonathan Gomez
Their employees suck and are ignorant. Won’t come back ever again lol
First time at this location and at the Philadelphia pretzel factory overall. Service was quick, efficient, and no frills. Walk up to the counter, order, pay, you’re on your way. It happened to be national Hotdogog Day and I decided to try a pretzel dog. I’ll say it wasn’t great but attribute that to the fact that they made so many in preparation for it being busy due to the fact that they were a dollar apiece. I’ll probably give it another chance at some point in the future. I hear there pretzels are great and can’t wait to try one.
To koga
I don't understand what she is angry aboutAnd this store is not allowed to purchase under $2.75We won't go any more
BX MADE
Hot, fresh & affordable!
Mia Blagman
The black girl with the braids is one of the rudest people I’ve encountered in this location. Location 16th and sansom. Horrible service. Tried to give me old pretzels. Tone and attitude is horrible. I’ve been going to this location for over 2 years…I will not be returning because of her.
Monica Stanford
Very fresh and warm pretzels. Next time I'll try mustard or cheese on mine!
I don’t recommend this place. The staff is very rude.
Not sure if they need to check the math, but 25 pretzels and a jar of mustard for $20? Yes, please! Locally owned for more than 2 decades and going strong…
Atmosphere: 4
Food: 5
Service: 5
This is the place to be. What can I say about the Philly Soft Pretzel Factory?
It has the most awesome pretzels. We stop by maybe three times a week and pick up a small order. My favorite is the five small pretzels for $3.75.
Just perfect for snacking. I feel sorry for those folks who don't have access to such a delicious snack 🥨.
Wheelchair accessibility: It's located on the first floor.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pretzel Dog
Try to get pretzels was told that they can't take a $50 bill
We stopped in here for a quick snack. The pretzels were hot and fresh. Both the pretzels and the sauces were delicious!!! And you can’t beat the price!!!
Atmosphere: 4
Food: 5
Service: 5
Ordered online for a specific time and order wasn’t even prepared yet. They just started on the order and worked the dough and finally put the dough into the over 15 minutes after the order completion time.
Atmosphere: 2
Food: 2
Service: 1
I appreciate the warm friendly customer service when the staff makes a special pretzel order for the no salt people. Thank You
Atmosphere: 5
Food: 5
Service: 5
Philly Pretzel Factory is my go-to spot for delicious and affordable pretzels. always ask for the fresh ones because, trust me, they're even better! The variety of dips and options available make every visit exciting. From classic salted pretzels to unique flavors, there's something for everyone. They've mastered the art of delivering fantastic taste at a great value. The only thing that is lacking is the service. Not the best, but not the worst.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Philly Pretzel Factory, Large Dipping Sauce, Dipping Sauce, Pretzels
My husband saw this place and insisted on getting some pretzels. He is originally from Philadelphia and according to him these are the real thing. The “right” and only way to eat them - according to him - is with the spicy brown mustard. He was not disappointed, nor was I.
Their employees suck and are ignorant. Won’t come back ever again lol
Restaurantji Recommends
First time at this location and at the Philadelphia pretzel factory overall. Service was quick, efficient, and no frills. Walk up to the counter, order, pay, you’re on your way. It happened to be national Hotdogog Day and I decided to try a pretzel dog. I’ll say it wasn’t great but attribute that to the fact that they made so many in preparation for it being busy due to the fact that they were a dollar apiece. I’ll probably give it another chance at some point in the future. I hear there pretzels are great and can’t wait to try one.
I don't understand what she is angry aboutAnd this store is not allowed to purchase under $2.75We won't go any more
Hot, fresh & affordable!
The black girl with the braids is one of the rudest people I’ve encountered in this location. Location 16th and sansom. Horrible service. Tried to give me old pretzels. Tone and attitude is horrible. I’ve been going to this location for over 2 years…I will not be returning because of her.
Very fresh and warm pretzels. Next time I'll try mustard or cheese on mine!
Loading...