Ordered delivery spent almost 30 dollars and half of my order wasn't in the bag. Tried to call store multiple times and no one answered. The pretzel nuggets were covered in so much salt it destroyed the flavor too
Atmosphere: 1
Food: 1
Service: 1
Zen
Always delish!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Pretzel
Diana Davidson
I ate here on Sunday ONLY because I had a dollar off coupon in the app. My dollar off coupon was not taken off. I was never given a receipt. The cashier just walked away from me. The dollar off coupon is still in my Auntie Anne's app. I cannot believe I paid $12.53 for floppy, greasy barely edible pretzel nuggets, a cheese and a SMALL DRINK. I would avoid this location. Also, any time I try to call the Auntie Anne's customer service phone number it is either closed or not answering calls. I am very disappointed, and I wish I could get a hold of someone to compensate me for my wasted money.
Atmosphere: 1
Food: 1
Service: 1
V D.
manager was awful. rude and yelling at costumers. Did not explain promotions. The young man working the register was very kind and helpful
Rachel West (Raye Quinzel)
Amazing service, especially Jamie who went above and beyond!
Kurt Bonnet
Excellent product and customer service at this location!
Katie Tryon
Their product has gone downhill tremendously in the last 5-7 years. These used to be my favorite pretzels and now nobody can make them correctly. I’ve been to several AA’s over the last year and they are either too doughy or hard as a rock. Unfortunately my visit yesterday at Ross Park weaned me off of AA’s until they can change some things. Proper training in cook times would go a long way. And typically you get your pretzel served with a lot of attitude at this place any longer. Please do more customer service training!
Dani The Llama
My sister and I bought regular pretzel bites and cinnamon pretzel bites with a side of cheese. As I handed the man my money he put it straight in the tip jar. He never told me the price nor if I was allowed change.
Delaney Hutchison
I wish I could give zero stars. My husband and I were standing in line at the upper level location. It was taking a while but we were not in a rush. While standing there, I started to notice the man making pretzels had NO GLOVES ON. At first I brushed it off, maybe he washed his hands before this. Then in the display window where they keep the pretzel bites, an employee accidentally tipped one over and a pretzel fell out. She then picked it up with again NO GLOVES and placed the piece that fell out back into the cup. My husband and I both saw this happen and his jaw was on the floor. That is so unsanitary and they need to wear gloves. Once we saw that we immediately left. The health department needs to pay them a visit.
Glenn Angus
I enjoy Auntie Anne's when my wife shops, wether it be at Ross, Tanger, Robinson, etc, the pretzels bites on Sunday 4/23, were horrible, served extremely doughy, not cooked, ate several, worst I've ever had in alot of years, had stomach ache within an hr, and fortunatly threw rest away, unfortunately ate, several and made me sick. will never go back.
I went to get an Almond pretzel today and noticed only pretzel bites in the display case. I asked if they could make me one and the lady said it would be 10 minutes. I was willing to wait for it. She went to tell who was making the pretzels and he said that they are not making pretzels today. How are you a pretzel place and you don't make pretzels?
Tim H
Great pretzels! Line was long but still didn't take to long to get our order.
PawPrints Retro
The escaped convicts that run the upper level of the Annie Ann’s pretzels are too lazy to make pretzels. And when asked to, any of them, they refuse. If you push they will meet you with hostility. It’s a ticking time bomb until something bad happens to someone. The location is better off closed. They will only feed you what they feel like making. Save yourself the time/money and keep yourself safe.
Shafi Hamidi
Pretzels are delicious but extremely expensive
Xerroz
Very tasty pretzels, I could eat them every day all day because of how good they are. Cheese dip was a great dip in my opinion.
Ordered delivery spent almost 30 dollars and half of my order wasn't in the bag. Tried to call store multiple times and no one answered. The pretzel nuggets were covered in so much salt it destroyed the flavor too
Atmosphere: 1
Food: 1
Service: 1
Always delish!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Pretzel
I ate here on Sunday ONLY because I had a dollar off coupon in the app. My dollar off coupon was not taken off. I was never given a receipt. The cashier just walked away from me. The dollar off coupon is still in my Auntie Anne's app. I cannot believe I paid $12.53 for floppy, greasy barely edible pretzel nuggets, a cheese and a SMALL DRINK. I would avoid this location. Also, any time I try to call the Auntie Anne's customer service phone number it is either closed or not answering calls. I am very disappointed, and I wish I could get a hold of someone to compensate me for my wasted money.
Atmosphere: 1
Food: 1
Service: 1
manager was awful. rude and yelling at costumers. Did not explain promotions. The young man working the register was very kind and helpful
Amazing service, especially Jamie who went above and beyond!
Excellent product and customer service at this location!
Their product has gone downhill tremendously in the last 5-7 years. These used to be my favorite pretzels and now nobody can make them correctly. I’ve been to several AA’s over the last year and they are either too doughy or hard as a rock. Unfortunately my visit yesterday at Ross Park weaned me off of AA’s until they can change some things. Proper training in cook times would go a long way. And typically you get your pretzel served with a lot of attitude at this place any longer. Please do more customer service training!
My sister and I bought regular pretzel bites and cinnamon pretzel bites with a side of cheese. As I handed the man my money he put it straight in the tip jar. He never told me the price nor if I was allowed change.
I wish I could give zero stars. My husband and I were standing in line at the upper level location. It was taking a while but we were not in a rush. While standing there, I started to notice the man making pretzels had NO GLOVES ON. At first I brushed it off, maybe he washed his hands before this. Then in the display window where they keep the pretzel bites, an employee accidentally tipped one over and a pretzel fell out. She then picked it up with again NO GLOVES and placed the piece that fell out back into the cup. My husband and I both saw this happen and his jaw was on the floor. That is so unsanitary and they need to wear gloves. Once we saw that we immediately left. The health department needs to pay them a visit.
I enjoy Auntie Anne's when my wife shops, wether it be at Ross, Tanger, Robinson, etc, the pretzels bites on Sunday 4/23, were horrible, served extremely doughy, not cooked, ate several, worst I've ever had in alot of years, had stomach ache within an hr, and fortunatly threw rest away, unfortunately ate, several and made me sick. will never go back.
Restaurantji Recommends
I went to get an Almond pretzel today and noticed only pretzel bites in the display case. I asked if they could make me one and the lady said it would be 10 minutes. I was willing to wait for it. She went to tell who was making the pretzels and he said that they are not making pretzels today. How are you a pretzel place and you don't make pretzels?
Great pretzels! Line was long but still didn't take to long to get our order.
The escaped convicts that run the upper level of the Annie Ann’s pretzels are too lazy to make pretzels. And when asked to, any of them, they refuse. If you push they will meet you with hostility. It’s a ticking time bomb until something bad happens to someone. The location is better off closed. They will only feed you what they feel like making. Save yourself the time/money and keep yourself safe.
Pretzels are delicious but extremely expensive
Very tasty pretzels, I could eat them every day all day because of how good they are. Cheese dip was a great dip in my opinion.