Gone downhill alot over the last year. The bread wrapping on their mini dogs is nearly non existent now as opposed to covering most of the dog like it was. The price has shot up. $9 for sub $6 worth of sub par food. Dont go here.
Andrew Lamp
Rude employees
Alex Winger
Tried to order their bucket size with drinks and was told that it was 20 min wait since it was made to order. They had a whole batch coming out of the oven and their holding area was 95% full and only one other person in line. When I asked if they could just use some in the holding area or what just came out of the oven they gave me a confused look and followed with a no, they are made to order. Zero desire for the sale and zero customer service.
Edit: went to the 1st floor location afterwards and they took care of me with exceptional service!
Carmela
Manager brought us coupons & mini pretzels to JCPenney salon & we were so grateful! She was so nice! Then I went over after I signed up for the $1 drink all day every day to get a drink!
eden egyed
I ordered the bucket of regular pretzel bites on Uber eats and of course when it showed up it was a small order of pretzels. How can someone confuse a huge bucket of pretzels to a small cup of pretzels? Absolutely poor management and extremely rude and tasteless employees. I definitely won’t be coming back!
Atmosphere: 1
Food: 1
Service: 1
Michael M
By far the worst experience at one of these in a mall food court. Could only order pretzel nuggets in a large size. When I asked for a regular pretzel I was informed they were no longer making them while the guy 2 feet from me was making nuggets on top of the pretzel prep area. 28.00 for nuggets, hot dog nuggets and 2 drinks. I also didn't get a receipt. This is probably my last visit for a long time.
Atmosphere: 1
Food: 1
Service: 1
Alaina Duffy
I placed an order. My total came to $13.90 and I was turned away because when I handed the cashier a 50 dollar bill, she told me she couldn't accept a $50 bill. So since that was my only means of payment and all that I had on me, I left.
Service: 1
Recommended dishes: Original Pretzel Nuggets Bucket
I love Auntie Anne's ❤️ especially the one at The Mall at Robinson
Carina DeFazio
This is one of the best Auntie Anne’s I’ve been too and I appreciate the service when the workers were remaking the pretzels fresh.
Jessica Alsbaugh
If I could give a lower star I definitely would! This place is the biggest joke I've ever seen! I waited at least 5 min watching an old hag play on her phone, my husband finally yelled "Hello" to get her attention and when I asked for an original pretzel she said it would be 20 min. And said " There's another pretzel place upstairs"I've never seen such Customer service in my life!!!
Jon Nicassio
Should you eat here: No…This Auntie Anne’s has really gone down hill. I use to get pretzels here all the time. However the past few times it has been stale and just outright gross. It’s a shame to see a business like this go down hill. I do not recommend.
Andrea Pegg
got my order wrong and when i asked to fix it, got it wrong again and had attitude the whole time
Gone downhill alot over the last year. The bread wrapping on their mini dogs is nearly non existent now as opposed to covering most of the dog like it was. The price has shot up. $9 for sub $6 worth of sub par food. Dont go here.
Rude employees
Tried to order their bucket size with drinks and was told that it was 20 min wait since it was made to order. They had a whole batch coming out of the oven and their holding area was 95% full and only one other person in line. When I asked if they could just use some in the holding area or what just came out of the oven they gave me a confused look and followed with a no, they are made to order. Zero desire for the sale and zero customer service.
Edit: went to the 1st floor location afterwards and they took care of me with exceptional service!
Manager brought us coupons & mini pretzels to JCPenney salon & we were so grateful! She was so nice! Then I went over after I signed up for the $1 drink all day every day to get a drink!
I ordered the bucket of regular pretzel bites on Uber eats and of course when it showed up it was a small order of pretzels. How can someone confuse a huge bucket of pretzels to a small cup of pretzels? Absolutely poor management and extremely rude and tasteless employees. I definitely won’t be coming back!
Atmosphere: 1
Food: 1
Service: 1
By far the worst experience at one of these in a mall food court. Could only order pretzel nuggets in a large size. When I asked for a regular pretzel I was informed they were no longer making them while the guy 2 feet from me was making nuggets on top of the pretzel prep area. 28.00 for nuggets, hot dog nuggets and 2 drinks. I also didn't get a receipt. This is probably my last visit for a long time.
Atmosphere: 1
Food: 1
Service: 1
I placed an order. My total came to $13.90 and I was turned away because when I handed the cashier a 50 dollar bill, she told me she couldn't accept a $50 bill. So since that was my only means of payment and all that I had on me, I left.
Service: 1
Recommended dishes: Original Pretzel Nuggets Bucket
great food AND great service!!
LOVE, LOVE , LOVE Auntie Anne's!
Great service
Restaurantji Recommends
I love Auntie Anne's ❤️ especially the one at The Mall at Robinson
This is one of the best Auntie Anne’s I’ve been too and I appreciate the service when the workers were remaking the pretzels fresh.
If I could give a lower star I definitely would! This place is the biggest joke I've ever seen! I waited at least 5 min watching an old hag play on her phone, my husband finally yelled "Hello" to get her attention and when I asked for an original pretzel she said it would be 20 min. And said " There's another pretzel place upstairs"I've never seen such Customer service in my life!!!
Should you eat here: No…This Auntie Anne’s has really gone down hill. I use to get pretzels here all the time. However the past few times it has been stale and just outright gross. It’s a shame to see a business like this go down hill. I do not recommend.
got my order wrong and when i asked to fix it, got it wrong again and had attitude the whole time
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