I left a suit to be dry-cleaned at this location three months ago and the store lost it. After two visits to the store, three phone calls with customer service and two conversations with the manager over the past three months Giant Eagle has made no effort to reimburse me. Only bring your dry cleaning here if you don't care about ever seeing it again.
Kathy S.
Since the corporation took over this store last fall (it was previously owned by a private owner) things have really improved. It's cleaner and there are many new employees, all of whom will not just answer your questions, but if you are looking for something, they will take you right to it. The counters, from the deli and prepared foods, as well as the meat department are now fully staffed. I am there about twice a week, sometimes just for the pharmacy, but each time the cash registers have been well staffed and there are multiple people available to help. I haven't noticed many differences in the stock, but other than what is on my list, I don't really check anything else. If you haven't been in the store for the last six months, or longer, it's worth trying to shop there.
S S.
They never have enough help. Long lines because no cashiers and constantly out of sale items. I only go there because close to my house. With the price of groceries they charge maybe they can pay people more money and get help. ALDI can do it and pay their people. I'm sure if this was on Fox Chapel or North Hills the store would be run much better. The owner obviously doesn't care
Janelle Burdell
Sadly I'm in an express line ..again , 15 deep & 2 lanes of self checkout are not turned on!! Ugggh! Why?! It would be so cool if you would turn all on when busy. Thank you.
Adam N.
There is only 1 person register open. Lines are up through the aisles. There is no items on the shelves compared to Monroeville.
Scotty C.
STORE RUINED MY DINNER PARTY, IS RUINED BY CORPORATE MISMANAGEMENT, NOT THE PEOPLE WHO WORK THERE. Boy, when you look at the Yelp! ratings of all of the Giant Eagle stores over the whole area, you just keep seeing two stars out of five over and over and over again... At this store, at mid-day on a Saturday, the biggest shopping day of the week, when the shelves are most-fully stocked, I went to buy a ham and a package of split peas for a dinner party I was having for my friends. As I wandered through the ridiculous, baseball-stadium-sized wasteland of the store, I couldn't find either one of them. I had to go over to the meat dept. and wait in line for help, which alone makes Giant Eagle more trouble than it's worth. Then the employee and I had to trek and go quite some distance, where we found one, count 'em ONE ham. The stores where I'm used to shopping always have at least five to FIFTEEN different choices in whole hams. I immediately noticed that the G.E.ham is hidden in dark plastic so shoppers can't see how fatty it is or see the hambone, and it was $3/pound, which is twice as expensive as the at-least-okay hams I usually buy at Save-a-Lot, It said "semi-boneless" or some such drivel, which I'd never heard before, and I told the employee, " I have to have a ham with a big hambone, or my dinner won't taste very good", and the employee said, "I don't know what the heck the label is talking about either, but you can feel the hambone through the plastic." I was out of time, and figured G.E.s ham would at least taste better at twice the price, so I got it. When I got it home and took off the sneaky coverup label, sure enough, Giant Eagle's one and only ham was basically one big lump of fat. I then found a tiny bone, which meant that my pea soup wasn't going to have that irreplaceable depth of flavor which you can't get any other way. I spent fifteen minutes trimming away all the excess fat, then cooked the pea soup all day anyway...and threw it out. It was DISGUSTING because the ham is DISGUSTINGLY infused with this weird, sour-but-not-sour chemical taste, so all that work to cook dinner for my friends was RUINED. And this grotesque monstrosity of a store didn't even have any split peas, either. The Trader Joe's-sized Save-a-Lot where I usually shop always stocks two kinds. Giant Eagle stinks. Giant Eagle is going to go out of business because Giant Eagle stinks, and when it does, what are the mismangement leaders going to say? That is was the union's fault, that's what, just as they always do.
Kimberly Randolph
It's different from others the customer service is awesome !
Alysia F.
This grocery store sucks to shop at. They randomly stop carrying certain products, often maximize their shelf space with generic or unhealthy products, and have a huge turnover for their nicer staff. The only redeeming point is its pharmacy, but I've switched now because of how depressing and poorly managed the store is in general.
Brenda W.
This Giant Eagle does more than a decent job stocking items and having pleasant cashiers. Tonight, a Tuesday at 7pm, there are no lines to checkout. WHAAA??? OK. THAT never happens. A very nice cashier even called me over to her lane and was so incredibly nice, telling me to leave heavy items in the cart and she would come around to scan and making sure at the end of my transaction I had pulled all the bags of items from the carousel. And during this COVID pandemic tonight I found paper products (TP, paper towels) in plenty supply. And I picked up the last 2 GE brand hand soaps for 1.00 each. This is my preferred GE location on the way home from work. Kennywood is closer to home but produce is not as fresh. And. As with all GE locales, masks are mandatory with guards at the entrance to enforce and clean carts are inside the store and one way aisles are the way...
Dontae' W.
I visit here quite frequently. The prices can be a little high at times but if you get their weekly ads you can definitely shop and get those discounts with your advantage card which is highly recommended. For every $50 you spend you can get .10 cents off per gallon at the local get go and that always comes in handy if you drive. If you don't drive then you can use your points to get a nice percentage off of your food tab which I would recommend for a large food shop day so you can really get the savings you deserve. Some days it can be a little packed but if you go early morning you won't have any issues you can be in and out with no problem but in the day be prepared to wait a little. The pharmacy is always nice to visit. I like the staff there and I feel like I truly know them for coming in there every so often to get medicine filled and with your advantage card you can also earn savings as well. Dawaynw and Joe are fantastic!! Along with other staff members at the pharmacy but I don't recall their names. They are pretty quick here and just call before hand and you'll be all set
I took my family to scene 75 and their ATM was down. I had to go to giant eagle to pick up some things anyhow so going to get those and am ATM run wasn't a big issue. I was having issues with my card trying to run in the scanner and Tara was just a sweetheart. She helped me and was so patient with me. You have a very good representative of your company right on the front line. I was very thankful to see a helpful friendly face
Princess Y.
FOR THE PHARMACY: Jone needs to work on her customer service. Everybody else seems very nice and helpful.
K B (K.B.)
Poor poor bakery service walked in at 8:55 pm on 5/23/19 and staff member said he could not put a name on a cake because it would put him into overtime, poor customer service
Steven S.
Prices are generally lower for non advertised items than Market District stores. Service for the most part is awful. On weekends never enough check out lines. Many times out of advertised items and I don't want to rain check. Most people behind deli counter are nice but sometimes not enough help there. As reviewed by Consumer Reports, Giant Eagle scores very low overall and I agree completely
Kayode Bey
Poor poor bakery service walked in at 8:55 pm on 5/23/19 and staff member said he could not put a name on a cake because it would put him into overtime, poor customer service
I left a suit to be dry-cleaned at this location three months ago and the store lost it. After two visits to the store, three phone calls with customer service and two conversations with the manager over the past three months Giant Eagle has made no effort to reimburse me. Only bring your dry cleaning here if you don't care about ever seeing it again.
Since the corporation took over this store last fall (it was previously owned by a private owner) things have really improved. It's cleaner and there are many new employees, all of whom will not just answer your questions, but if you are looking for something, they will take you right to it. The counters, from the deli and prepared foods, as well as the meat department are now fully staffed. I am there about twice a week, sometimes just for the pharmacy, but each time the cash registers have been well staffed and there are multiple people available to help. I haven't noticed many differences in the stock, but other than what is on my list, I don't really check anything else. If you haven't been in the store for the last six months, or longer, it's worth trying to shop there.
They never have enough help. Long lines because no cashiers and constantly out of sale items. I only go there because close to my house. With the price of groceries they charge maybe they can pay people more money and get help. ALDI can do it and pay their people. I'm sure if this was on Fox Chapel or North Hills the store would be run much better. The owner obviously doesn't care
Sadly I'm in an express line ..again , 15 deep & 2 lanes of self checkout are not turned on!! Ugggh! Why?! It would be so cool if you would turn all on when busy. Thank you.
There is only 1 person register open. Lines are up through the aisles. There is no items on the shelves compared to Monroeville.
STORE RUINED MY DINNER PARTY, IS RUINED BY CORPORATE MISMANAGEMENT, NOT THE PEOPLE WHO WORK THERE. Boy, when you look at the Yelp! ratings of all of the Giant Eagle stores over the whole area, you just keep seeing two stars out of five over and over and over again... At this store, at mid-day on a Saturday, the biggest shopping day of the week, when the shelves are most-fully stocked, I went to buy a ham and a package of split peas for a dinner party I was having for my friends. As I wandered through the ridiculous, baseball-stadium-sized wasteland of the store, I couldn't find either one of them. I had to go over to the meat dept. and wait in line for help, which alone makes Giant Eagle more trouble than it's worth. Then the employee and I had to trek and go quite some distance, where we found one, count 'em ONE ham. The stores where I'm used to shopping always have at least five to FIFTEEN different choices in whole hams. I immediately noticed that the G.E.ham is hidden in dark plastic so shoppers can't see how fatty it is or see the hambone, and it was $3/pound, which is twice as expensive as the at-least-okay hams I usually buy at Save-a-Lot, It said "semi-boneless" or some such drivel, which I'd never heard before, and I told the employee, " I have to have a ham with a big hambone, or my dinner won't taste very good", and the employee said, "I don't know what the heck the label is talking about either, but you can feel the hambone through the plastic." I was out of time, and figured G.E.s ham would at least taste better at twice the price, so I got it. When I got it home and took off the sneaky coverup label, sure enough, Giant Eagle's one and only ham was basically one big lump of fat. I then found a tiny bone, which meant that my pea soup wasn't going to have that irreplaceable depth of flavor which you can't get any other way. I spent fifteen minutes trimming away all the excess fat, then cooked the pea soup all day anyway...and threw it out. It was DISGUSTING because the ham is DISGUSTINGLY infused with this weird, sour-but-not-sour chemical taste, so all that work to cook dinner for my friends was RUINED. And this grotesque monstrosity of a store didn't even have any split peas, either. The Trader Joe's-sized Save-a-Lot where I usually shop always stocks two kinds. Giant Eagle stinks. Giant Eagle is going to go out of business because Giant Eagle stinks, and when it does, what are the mismangement leaders going to say? That is was the union's fault, that's what, just as they always do.
It's different from others the customer service is awesome !
This grocery store sucks to shop at. They randomly stop carrying certain products, often maximize their shelf space with generic or unhealthy products, and have a huge turnover for their nicer staff. The only redeeming point is its pharmacy, but I've switched now because of how depressing and poorly managed the store is in general.
This Giant Eagle does more than a decent job stocking items and having pleasant cashiers. Tonight, a Tuesday at 7pm, there are no lines to checkout. WHAAA??? OK. THAT never happens. A very nice cashier even called me over to her lane and was so incredibly nice, telling me to leave heavy items in the cart and she would come around to scan and making sure at the end of my transaction I had pulled all the bags of items from the carousel. And during this COVID pandemic tonight I found paper products (TP, paper towels) in plenty supply. And I picked up the last 2 GE brand hand soaps for 1.00 each. This is my preferred GE location on the way home from work. Kennywood is closer to home but produce is not as fresh. And. As with all GE locales, masks are mandatory with guards at the entrance to enforce and clean carts are inside the store and one way aisles are the way...
I visit here quite frequently. The prices can be a little high at times but if you get their weekly ads you can definitely shop and get those discounts with your advantage card which is highly recommended. For every $50 you spend you can get .10 cents off per gallon at the local get go and that always comes in handy if you drive. If you don't drive then you can use your points to get a nice percentage off of your food tab which I would recommend for a large food shop day so you can really get the savings you deserve. Some days it can be a little packed but if you go early morning you won't have any issues you can be in and out with no problem but in the day be prepared to wait a little. The pharmacy is always nice to visit. I like the staff there and I feel like I truly know them for coming in there every so often to get medicine filled and with your advantage card you can also earn savings as well. Dawaynw and Joe are fantastic!! Along with other staff members at the pharmacy but I don't recall their names. They are pretty quick here and just call before hand and you'll be all set
Restaurantji Recommends
I took my family to scene 75 and their ATM was down. I had to go to giant eagle to pick up some things anyhow so going to get those and am ATM run wasn't a big issue. I was having issues with my card trying to run in the scanner and Tara was just a sweetheart. She helped me and was so patient with me. You have a very good representative of your company right on the front line. I was very thankful to see a helpful friendly face
FOR THE PHARMACY: Jone needs to work on her customer service. Everybody else seems very nice and helpful.
Poor poor bakery service walked in at 8:55 pm on 5/23/19 and staff member said he could not put a name on a cake because it would put him into overtime, poor customer service
Prices are generally lower for non advertised items than Market District stores. Service for the most part is awful. On weekends never enough check out lines. Many times out of advertised items and I don't want to rain check. Most people behind deli counter are nice but sometimes not enough help there. As reviewed by Consumer Reports, Giant Eagle scores very low overall and I agree completely
Poor poor bakery service walked in at 8:55 pm on 5/23/19 and staff member said he could not put a name on a cake because it would put him into overtime, poor customer service