i went here a few weeks ago for my birthday dinner. i had made a reservation a few weeks prior for the vault room, and i told them how many, so they clearly knew there was going to be a bigger party of people. the service was literally awful. after we were sat down, our server took 20 minutes to come to our table. when the server came in, she didn’t ask us for drink orders or if we wanted any appetizers, she just asked for our entire order on the spot, which i knew would be difficult because there were 7 of us. after we ordered, we waited another 20 minutes for our drinks to be served, with the ice melted, and one of the drinks was never served. our food came out probably 35 minutes later, and we clearly saw the table across from us get two drink orders and their food before we got our drinks. two orders of sushi and an entree was never brought out. my sister has celiac, so the server wrote down her “allergy” and when my sister asked if the foods were safe for her to eat, the servers response was “i didn’t make the food, i need to ask.” it just seemed like she didn’t care or maybe didn’t know what gluten free meant, and from previous experiences, she’s never had trouble getting accommodations for her celiac at jade grille. our server would bring a few plates of food and then would say “i’ll be back with more entrees” and then would not come back with the food. when we got our checks, my friend spoke up that we never got an entree, and that it was fine/we didn’t need it, but we needed it taken off the bill, and the servers response was “guys, you need to tell me this when i’m bringing in food” which i thought was so incredibly rude. we asked for the manager, which is something i’ve neverrrr done, and he said he would go check something, and never came back. i understand they were busy, and i really don’t mind waiting for good service and food, but the service was just really really bad. my friends and i are all in our 20s, and i just felt like they weren’t taking us seriously. we were respectful and paying patrons, so i just don’t understand why we didn’t get the same service as some older adults that were eating there. i don’t think i will be going back unfortunately.
Atmosphere: 2
Food: 3
Service: 1
Andrew Grubb
It’s a family favorite. ❤️
Food: 5
Henna T
Food is decent but the people are next level misery.
Sharpey31
Ate at Jade Grille in Mt. Lebanon tonight and it was honestly really good. Food came out hot and fresh, portions were solid, and everything tasted great. Service was quick and friendly and the place was clean. If you’re in the area and want a good dinner spot, I’d definitely recommend it. We’ll be back.
Atmosphere: 5
Food: 5
Service: 5
Clinton Bennett
A wide range of Asian cuisine options from American Chinese to super authentic. House made noodles, great bar and friendly staff. Our family has always had a great meal! A place I regularly recommend with confidence.
Michael j
We visited this restaurant on 12-27-25 for lunch. Three persons 1) sashimi and fresh spring rolls, 2) Vegetable Pad Thai, 3) Pepper Pot (typically spicy) and Hot and Sour Soup (I’ve ordered this many times). I requested no rice and asked for extra vegetables. The server said they could not accommodate. The Hot and Sour Soup was neither Hot nor Sour, just a bland broth. The Pepper Pot was bland and the server had them adjust it. The meal returned bland! I requested two take-out containers and the server did not offer to box the meal for us. The bill suggested 20% tip, I find this to be inappropriate! A tip is based on good service and accommodating patrons. I tipped 10%. The restaurant was quite cool and uncomfortable draft persisted.
Atmosphere: 2
Food: 2
Service: 1
Bruce J
We visited this restaurant on 12-27-25 for lunch. Three persons 1) sashimi and fresh spring rolls, 2) Vegetable Pad Thai, 3) Pepper Pot (typically spicy) and Hot and Sour Soup (I’ve ordered this many times). I requested no rice and asked for extra vegetables. The server said they could not accommodate. The Hot and Sour Soup was neither Hot nor Sour, just a bland broth. The Pepper Pot was bland and the server had them adjust it. The meal returned bland! I requested two take-out containers and the server did not offer to box the meal for us. The bill suggested 20% tip, I find this to be inappropriate! A tip is based on good service and accommodating patrons. I tipped 10%. The restaurant was quite cool and uncomfortable draft persisted.
Atmosphere: 4
Food: 2
Service: 1
Megan Weber
They were able to accommodate our large party despite not masking a reservation (whoops) the weekend leading up to Christmas. Service was friendly and quick. The food, as always, was amazing. The honey walnut chicken, beef fried rice and curry chicken were among our favorites
Nothing too special about this place other than its conveniently located to some local bars, like The Saloon. The sushi is decent. Okay in portion size. The service wasn't the best. We had a 6 top and felt very unwelcome and forgotten about.
The undisputed greatest in Pittsburgh and perhaps anywhere! You can’t go wrong with Jade.
Atmosphere: 5
Food: 5
Service: 5
Laci rain
Came in for dinner yesterday evening around 7pm and there was quite a big table ( a party) at first we were hesitant at first but we are so glad we did. Michelle was our server and on top of taken care of us she was serving the party and a few other tables. She is a fantastic server! If you have never been, go try it out. You won't be disappointed.
Atmosphere: 5
Food: 5
Service: 5
Joe Yost
Our go to for 10+ years. I rarely give reviews and kinda strange that the packaging today is what I was most pleased with and spurred this review. The food has always been amazing but they upped their delivery game with high end, insulated delivery bags. Love the extra attention to detail!
Atmosphere: 5
Food: 5
Service: 5
Caffery Duplessis
Food was amazing and came out quick and hot. Service was good cuz they came supra fast and gave good service. Atmosphere was good cuz it is cool. And my new favorite restaurant.
Atmosphere: 5
Food: 5
Service: 5
Scott Gaugler
The best sweet n sour chicken. Really good chicken lo mein. And the Mongolian chicken is delicious. Great service
i went here a few weeks ago for my birthday dinner. i had made a reservation a few weeks prior for the vault room, and i told them how many, so they clearly knew there was going to be a bigger party of people. the service was literally awful. after we were sat down, our server took 20 minutes to come to our table. when the server came in, she didn’t ask us for drink orders or if we wanted any appetizers, she just asked for our entire order on the spot, which i knew would be difficult because there were 7 of us. after we ordered, we waited another 20 minutes for our drinks to be served, with the ice melted, and one of the drinks was never served. our food came out probably 35 minutes later, and we clearly saw the table across from us get two drink orders and their food before we got our drinks. two orders of sushi and an entree was never brought out. my sister has celiac, so the server wrote down her “allergy” and when my sister asked if the foods were safe for her to eat, the servers response was “i didn’t make the food, i need to ask.” it just seemed like she didn’t care or maybe didn’t know what gluten free meant, and from previous experiences, she’s never had trouble getting accommodations for her celiac at jade grille. our server would bring a few plates of food and then would say “i’ll be back with more entrees” and then would not come back with the food. when we got our checks, my friend spoke up that we never got an entree, and that it was fine/we didn’t need it, but we needed it taken off the bill, and the servers response was “guys, you need to tell me this when i’m bringing in food” which i thought was so incredibly rude. we asked for the manager, which is something i’ve neverrrr done, and he said he would go check something, and never came back. i understand they were busy, and i really don’t mind waiting for good service and food, but the service was just really really bad. my friends and i are all in our 20s, and i just felt like they weren’t taking us seriously. we were respectful and paying patrons, so i just don’t understand why we didn’t get the same service as some older adults that were eating there. i don’t think i will be going back unfortunately.
Atmosphere: 2
Food: 3
Service: 1
It’s a family favorite. ❤️
Food: 5
Food is decent but the people are next level misery.
Ate at Jade Grille in Mt. Lebanon tonight and it was honestly really good. Food came out hot and fresh, portions were solid, and everything tasted great. Service was quick and friendly and the place was clean. If you’re in the area and want a good dinner spot, I’d definitely recommend it. We’ll be back.
Atmosphere: 5
Food: 5
Service: 5
A wide range of Asian cuisine options from American Chinese to super authentic. House made noodles, great bar and friendly staff. Our family has always had a great meal! A place I regularly recommend with confidence.
We visited this restaurant on 12-27-25 for lunch. Three persons 1) sashimi and fresh spring rolls, 2) Vegetable Pad Thai, 3) Pepper Pot (typically spicy) and Hot and Sour Soup (I’ve ordered this many times). I requested no rice and asked for extra vegetables. The server said they could not accommodate. The Hot and Sour Soup was neither Hot nor Sour, just a bland broth. The Pepper Pot was bland and the server had them adjust it. The meal returned bland! I requested two take-out containers and the server did not offer to box the meal for us. The bill suggested 20% tip, I find this to be inappropriate! A tip is based on good service and accommodating patrons. I tipped 10%. The restaurant was quite cool and uncomfortable draft persisted.
Atmosphere: 2
Food: 2
Service: 1
We visited this restaurant on 12-27-25 for lunch. Three persons 1) sashimi and fresh spring rolls, 2) Vegetable Pad Thai, 3) Pepper Pot (typically spicy) and Hot and Sour Soup (I’ve ordered this many times). I requested no rice and asked for extra vegetables. The server said they could not accommodate. The Hot and Sour Soup was neither Hot nor Sour, just a bland broth. The Pepper Pot was bland and the server had them adjust it. The meal returned bland! I requested two take-out containers and the server did not offer to box the meal for us. The bill suggested 20% tip, I find this to be inappropriate! A tip is based on good service and accommodating patrons. I tipped 10%. The restaurant was quite cool and uncomfortable draft persisted.
Atmosphere: 4
Food: 2
Service: 1
They were able to accommodate our large party despite not masking a reservation (whoops) the weekend leading up to Christmas. Service was friendly and quick. The food, as always, was amazing. The honey walnut chicken, beef fried rice and curry chicken were among our favorites
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crab Rangoon Plate, Wonton Soup, Noodles, Fried Rice, Honey Walnut Chicken
Nothing too special about this place other than its conveniently located to some local bars, like The Saloon. The sushi is decent. Okay in portion size. The service wasn't the best. We had a 6 top and felt very unwelcome and forgotten about.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Sushi Roll
Not clean 😩😩
Restaurantji Recommends
The undisputed greatest in Pittsburgh and perhaps anywhere! You can’t go wrong with Jade.
Atmosphere: 5
Food: 5
Service: 5
Came in for dinner yesterday evening around 7pm and there was quite a big table ( a party) at first we were hesitant at first but we are so glad we did. Michelle was our server and on top of taken care of us she was serving the party and a few other tables. She is a fantastic server! If you have never been, go try it out. You won't be disappointed.
Atmosphere: 5
Food: 5
Service: 5
Our go to for 10+ years. I rarely give reviews and kinda strange that the packaging today is what I was most pleased with and spurred this review. The food has always been amazing but they upped their delivery game with high end, insulated delivery bags. Love the extra attention to detail!
Atmosphere: 5
Food: 5
Service: 5
Food was amazing and came out quick and hot. Service was good cuz they came supra fast and gave good service. Atmosphere was good cuz it is cool. And my new favorite restaurant.
Atmosphere: 5
Food: 5
Service: 5
The best sweet n sour chicken. Really good chicken lo mein. And the Mongolian chicken is delicious. Great service
Atmosphere: 5
Food: 5
Service: 5
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