Yikes! the food was terrible. We split the buffalo chicken wrap- I wasn’t expecting it to be cold with cold chicken. Minimal sauce and lettuce. Cold shredded cheese. The texture was so mushy and stringy I had to stop eating it. The chicken tenders were very dry and not very warm- my kid only eats chicken tenders and he could only tolerate 3 small bites before calling it- it looked hard to chew. My other son had 3 or 4 bites of the burger. The fries were decent but just tasted like a bag of freezer fries. Too awful to take pictures of. One positive note- you can see the giraffe from the tables if he decides to walk over by the restaurant.
Bruno Poggi
They scam you with their refill option. The already extremely overpriced fountain drink is not refillable unless you buy the souvenir cup. But they do not let you know this beforehand (have to order on digital kiosk), and they do not let you upgrade from a normal cup to a souvenir cup after the fact. This is a predatory practice.
Ava Spencer
It was mid. The food was great. The coffee however was horrendous. My friends thought it was water from the safari. It looked like dirt and tasted like it too. Nothing like how it was advertised. Shame on you Jambo Grill.
Amy Romesberg
Kid meals have become ridiculous. Smaller and smaller while being higher and higher priced. Maybe 3 oz of mac and cheese, 2 oz of unsweetened apple sauce, a 0.75 oz bag of goldfish crackers and a 7.2 oz can of apple juice for $9.99!!! My 9 year old had to eat her dad’s chicken tenders because the kids meal wasn’t filling at all. Insane!!
Laura Inglis
Not sure why there isn't a sign indicating where to place your order. I was there mid-afternoon and it was quiet, workers seemed more interested in cleaning than taking orders or payment. It was very clean, and once I put in my order it was completed on a timely basis, but no one seemed interested in working there (not many people were working at the Zoo overall so I have to wonder what's driving that). The food itself was ok. They were very heavy on the rice straw noodles, so it took a while for me to uncover the salad. It was ok, but definitely not worth $20.
Atmosphere: 5
Food: 4
Service: 2
Balraj Verma
I tried fries that was awesome. But coffee was not that hot. Also few seats were not cleaned properly on the day i visited.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: French Fries
P S
Found a small hair in the asian crunch. Lost my appetite after that. The all american burger was dry. The fries were the only edible thing. Chicken tenders were also terrible. Sams club has better tenders in their frozen section. Would skip eating here next time. Paid almost $60 for terrible food… sticky tables and wet food trays. The only nice thing was the view! Loved watching the giraffe right from our table.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: French Fries
marcus wilt
Workers and the restaurant were nice besides water dripping down from the ceiling on your food. The food on the other hand was cold and it honestly awful definitely would’ve found somewhere in the city to eat after if I would’ve known it was going to be that bad. But on the plus side the Zoo itself was 100% amazing!
Atmosphere: 5
Food: 1
Service: 3
Ashley Christman
Took a while to get our food (the cashier was busy texting & chatting while typing into the cash register. No free refills but they didn’t fill our drinks all the way. Food was good even if it was expensive.
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Chicken Tenders, French Fries
Ashlyn Thomas
Usually a long wait to get food, not much variety
Vegetarian options: Salad.
Kid-friendliness: In a Zoo so there is a good atmosphere, decorations
Atmosphere: 5
Food: 2
Service: 3
Recommended dishes: Chicken Tenders, Pizza, French Fries, Cheeseburger Basket
We have never had a terrible chicken tender. Ordered them for toddler once and now they are all I get too.
Probably would pay $4 less for them elsewhere, but elsewhere is not conveniently placed in the middle of your trip to the zoo and doesn't have giraffes outside.
Kid-friendliness: Has lots of seating inside and outside. If you don't have a stroller or wheelchair, please sit away from the entrance.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chicken Tenders
jack haines
The value and quality here was great until recently. Chicken tenders went from $11 to $13 but now you only get 2 tenders if you want 3 it's $18. The burger was $9 and is now $13 and the burger is smaller now too. French fries seemed to have been double fried as I had a few that were hard and hollow inside. This place was a great deal but sadly no longer is.
Atmosphere: 4
Food: 2
Service: 4
Scooter Chickensworth
Awesome chicken fingers!!!
Food: 5
Recommended dishes: Chicken Tenders, Hot Dog and Fries
Animerfly
the employees have no idea what they’re doing. there’s no ticket system so they don’t know who ordered what. was asked over 5 times what we ordered while watching other people get the exact same thing we ordered while Bri kept telling us they had a wait on it even though we were there for a long time. the only reason we got our food (after a good 30 minutes at least) was because someone that came after us offered their order because we had been waiting. one side of the restaurant was out of ketchup, watched a male employee try to get ketchup and then watched him walk out of the building without changing it or mentioning it to any of the other employees. the food is fine but not worth the wait.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Chicken Tenders
Joseph Needham
Food is overpriced for what you get, drinks even more so, there is no reason a bottle of water should be six dollars. Paid for the order for me and my girlfriend and the staff were giving out food to people who ordered well after us, at least fifteen minutes past us having ordered our food. After that, they finally had our food ready and tried to hand it out to anyone else that might have matched our order. Poorly managed and small portions aren't a great business model
Yikes! the food was terrible. We split the buffalo chicken wrap- I wasn’t expecting it to be cold with cold chicken. Minimal sauce and lettuce. Cold shredded cheese. The texture was so mushy and stringy I had to stop eating it. The chicken tenders were very dry and not very warm- my kid only eats chicken tenders and he could only tolerate 3 small bites before calling it- it looked hard to chew. My other son had 3 or 4 bites of the burger. The fries were decent but just tasted like a bag of freezer fries. Too awful to take pictures of. One positive note- you can see the giraffe from the tables if he decides to walk over by the restaurant.
They scam you with their refill option. The already extremely overpriced fountain drink is not refillable unless you buy the souvenir cup. But they do not let you know this beforehand (have to order on digital kiosk), and they do not let you upgrade from a normal cup to a souvenir cup after the fact. This is a predatory practice.
It was mid. The food was great. The coffee however was horrendous. My friends thought it was water from the safari. It looked like dirt and tasted like it too. Nothing like how it was advertised. Shame on you Jambo Grill.
Kid meals have become ridiculous. Smaller and smaller while being higher and higher priced. Maybe 3 oz of mac and cheese, 2 oz of unsweetened apple sauce, a 0.75 oz bag of goldfish crackers and a 7.2 oz can of apple juice for $9.99!!! My 9 year old had to eat her dad’s chicken tenders because the kids meal wasn’t filling at all. Insane!!
Not sure why there isn't a sign indicating where to place your order.
I was there mid-afternoon and it was quiet, workers seemed more interested in cleaning than taking orders or payment. It was very clean, and once I put in my order it was completed on a timely basis, but no one seemed interested in working there (not many people were working at the Zoo overall so I have to wonder what's driving that).
The food itself was ok. They were very heavy on the rice straw noodles, so it took a while for me to uncover the salad. It was ok, but definitely not worth $20.
Atmosphere: 5
Food: 4
Service: 2
I tried fries that was awesome. But coffee was not that hot. Also few seats were not cleaned properly on the day i visited.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: French Fries
Found a small hair in the asian crunch. Lost my appetite after that. The all american burger was dry. The fries were the only edible thing. Chicken tenders were also terrible. Sams club has better tenders in their frozen section. Would skip eating here next time. Paid almost $60 for terrible food… sticky tables and wet food trays. The only nice thing was the view! Loved watching the giraffe right from our table.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: French Fries
Workers and the restaurant were nice besides water dripping down from the ceiling on your food. The food on the other hand was cold and it honestly awful definitely would’ve found somewhere in the city to eat after if I would’ve known it was going to be that bad. But on the plus side the Zoo itself was 100% amazing!
Atmosphere: 5
Food: 1
Service: 3
Took a while to get our food (the cashier was busy texting & chatting while typing into the cash register. No free refills but they didn’t fill our drinks all the way. Food was good even if it was expensive.
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Chicken Tenders, French Fries
Usually a long wait to get food, not much variety
Vegetarian options: Salad.
Kid-friendliness: In a Zoo so there is a good atmosphere, decorations
Atmosphere: 5
Food: 2
Service: 3
Recommended dishes: Chicken Tenders, Pizza, French Fries, Cheeseburger Basket
Restaurantji Recommends
We have never had a terrible chicken tender. Ordered them for toddler once and now they are all I get too.
Probably would pay $4 less for them elsewhere, but elsewhere is not conveniently placed in the middle of your trip to the zoo and doesn't have giraffes outside.
Kid-friendliness: Has lots of seating inside and outside. If you don't have a stroller or wheelchair, please sit away from the entrance.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chicken Tenders
The value and quality here was great until recently. Chicken tenders went from $11 to $13 but now you only get 2 tenders if you want 3 it's $18. The burger was $9 and is now $13 and the burger is smaller now too. French fries seemed to have been double fried as I had a few that were hard and hollow inside. This place was a great deal but sadly no longer is.
Atmosphere: 4
Food: 2
Service: 4
Awesome chicken fingers!!!
Food: 5
Recommended dishes: Chicken Tenders, Hot Dog and Fries
the employees have no idea what they’re doing. there’s no ticket system so they don’t know who ordered what. was asked over 5 times what we ordered while watching other people get the exact same thing we ordered while Bri kept telling us they had a wait on it even though we were there for a long time. the only reason we got our food (after a good 30 minutes at least) was because someone that came after us offered their order because we had been waiting. one side of the restaurant was out of ketchup, watched a male employee try to get ketchup and then watched him walk out of the building without changing it or mentioning it to any of the other employees. the food is fine but not worth the wait.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Chicken Tenders
Food is overpriced for what you get, drinks even more so, there is no reason a bottle of water should be six dollars. Paid for the order for me and my girlfriend and the staff were giving out food to people who ordered well after us, at least fifteen minutes past us having ordered our food. After that, they finally had our food ready and tried to hand it out to anyone else that might have matched our order. Poorly managed and small portions aren't a great business model
Atmosphere: 1
Food: 3
Service: 1
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