Moe's Southwest Grill
3616 Fifth Ave, Pittsburgh
(412) 227-8382
Recent Reviews
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Will never order from this location again
Please update your hours! I tried to enter last night at 7:45 and I was told you were already closed. Thank you!
Second time at this location. Very bad experience. Got yelled that there is no chicken and rice. However, based on the size of the stack this location has no food at all but I paid the full price.
on my lovely Friday I decided to go to moes and they gave me this dry uneditable bowl straight rice about 4 pieces of meat in it. Chips?? don’t even get my started I paid for salsa ofc they didn’t give it to me. at this point closed down immediately!!!!!!!!
I went into the Moe’s in Oakland on Forbes for the second time in two weeks, trying to give them a second chance. The rewards didn’t work and my bowl was gross. I had like 4 small chunks of chicken, brown lettuce, no sauce that I asked for, and the Gauc I paid for was only a tablespoon full. I wouldn’t even waste your time here. The first time I went, I got someone else’s order smh
It’s so sad to see the experience of eating at Moe’s lately. I was never one for the hokey “welcome to moe’s!” fake corporate-mandated enthusiasm but everything else about the decline of Moe’s is on full display at this store.
Gone are the whimsical rock and roll themes that set this place apart, now it’s just a cold soulless Tex-mex place like any other. The kiosk ordering was clunky and slow compared to other restaurants, and the lack of ability to get a small water cup is really stingy meaning you have to pay a minimum of 2.50 to drink water with your meal.
However, what prompted me to write anything is the service and food quality of this specific establishment. I didn’t get the sauces I ordered on the kiosk so while I was filling my own sauce cups, an employee came out from the prep area with a handful of chips and dunked his whole hand multiple times into the salsa reservoir and started eating over the salsa. To say he double dipped is an understatement, I’m talking licked his fingers clean and went back for another dunk down to the knuckle. I was baffled and said “are you seriously just eating out of the salsa container with your bare hands?” And he said “…I dunno” and walked away.
I asked the rest of the employees behind the counter “do you guys not do sanitation here? Are you kidding me?!” And a manager-looking guy listfully walked out and said “ah yknow, he’s a strange one”. He’s a strange one??? You’re all strange ones for tolerating this, ew!
Anyway, I was famished so against my better judgment I still ate my food - the seasoned rice I got took up 90% of my homewrecker bowl and was undercooked and crunchy, and I got maybe 1-2oz of the birria that I paid extra for. Really resoundingly disappointing experience and I won’t be back to this Moe’s.
To the corporate person who’s going to say “sorry to hear this! Email us to make it right”, I simply just want to feel like I can eat properly cooked food made by clean hands so rather than sending me some coupon that I won’t use, just get your restaurant in shape please?
Unfortunately our rice was hard/undercooked and the ingredients in my Burrito were wrong, for example it had pickled jalapeños despite having ordered fresh. Also the state of this particular mles is gross, dirty tables and barely any salsas.
Why is it impossible for you to deliver to Greenfield? When I order from your website it says delivery is unavailable, literally a 10 minute drive for you...
My son was in childrens we ordered through delivery $70 worth of food for delivery through the app and it never came. Called the store and the guy offered to give me points. I didn't pay with points I want a refund or our food. He was completely unprofessional and hung up on me. I will be calling corporate. I am so tired of these businesses thinking it is ok to rip people off. And it's really not ok when we just want to eat because we have been at the hospital with our son for hours and hours.
Came in for a bite with my six-year-old daughter and my 80-year-old dad. Witnessed the staff being berated by the worst types of customers and never flinching. They were so kind and treated everybody with respect. the food was what you would expect for a chain, Mexican fast food place; but the restaurant was clean, the hot sauce bar was delicious and like I said, the staff deserves a gold star!
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Beef Stack
Restaurantji Recommends
The place was dirty. The only way to order was at a kiosk, couldn't watch them put your meals together like every other "fast mexican restaurant "....I ordered a burrito and a bowl. Both were 80% unseasoned rice. Minimal other toppings. And the adobo chicken was inedible, I'm pretty sure the meat was actually all of the fatty and grisly parts of chicken thighs. And they did the extra favor of making sure both meal items were given 8 small pieces of the gross chicken too...
Chips and queso were fire at least.
Atmosphere: 1
Food: 1
Service: 1
Nowhere to sit , very cold and institutional feeling , have to order off of kiosk, nowhere to park , portions were very small in spite of paying for extra meat , $29 for 2 bowls and queso , absolute lousy experience, no where near like Market Square, you have to be desperate to eat here .
Atmosphere: 1
Food: 1
Service: 2
Delicious, I always get a stack but everything always looks amazing
Food: 5
Bottom line is don't go here. My entire order was wrong. Asked for double protein, barely got one portion. Asked for cilantro rice, got unseasoned white rice. Asked for guacamole and queso, was charged for it, but never got it. Served ICE cold.
Atmosphere: 1
Food: 1
Service: 1
Steak bowl was better than most of what Chipotle has.
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