Shake Shack The Terminal

Cool spot with a good burger

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Shackburger

Alright I’m updating my review. First time here was mediocre but the company hooked us up with a gift card so we tried again. Second experience was much better. The food was really tasty and the service was great. A little on the pricey side but the burgers are the best smash burgers In the city.

Atmosphere: 4

Food: 5

Service: 5

30 minutes I waited.????????

Paula was amazing, helpful and kind!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Black Truffle Burger

Not sure why there are so many negative reviews because our experience was pretty good. This was my second time having shake shack ever, and I had it long back in New York, so I didn’t even remember what it tasted like. At the end of the day, it is a fast food restaurant, so I guess you have to tame your expectations. Got the double burger with bacon, and it was amazing. The crinkle cut fries were standard and nothing special. The burger though was the highlight and the crispy edges made it even more better for me. I appreciate the fact that they have crayons and colouring papers for their patrons to do something while they wait for the food. As a lot of people mentioned, the prices are a tad bit higher and I ended up paying close to $18 with tips for the burger and the fries but then there is a element of service since they bring the food out to your table.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Double Bacon Cheeseburger, Smoke Shack Shack Burger Fries Chicken Nugs, Cheese Fries, Bacon Cheeseburger

Delivery Issue
food came very cold. Ordered through uber eats multiple times and the delivery had no issue/arrived on time and even early. I think the problem is they either make the food way early or do not maintain the food warm. Everytime i get the food delivered food is really cold. Like not even lukewarm. They are cold. Very disappointing with food quality. Would rather go to five guys or mcdonalds

Atmosphere: 2

Food: 1

Service: 2

Recommended dishes: Hamburger, Fries

I love this place

Atmosphere: 5

Food: 5

Service: 5

Really didn’t appreciate that someone couldn’t be bothered to open my bun properly(they ripped about half the bottom of the bun off and put the burger between the half a bun and the other half of their ripped bs) and then just shoving a mess of a sandwich into that paper bag to hide the terrible job they did

Atmosphere: 3

Food: 3

Service: 1

Great food and the staff were very friendly and helpful

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Avocado Bacon Burger, Cheese Fries

Best burgers in Pittsburgh in my opinion. They’ve been slammed every time I been there because they’re the only location in Pittsburgh but it’s worth the wait. It’s not chic fil a or any other place where you’ll get the order in a couple minutes but I think it’s worth the wait.

Atmosphere: 4

Food: 5

Service: 3

Way to high for a burger!!

Atmosphere: 3

Food: 3

Service: 3

Well, ordered the top 1 of list - black angus truffle burger, expecting something close to the photoshopped ad. Instead, I got a bad looking sandwich, few onions, almost no sauce, truffels zero. More than disappointed

Atmosphere: 2

Food: 1

Service: 4

Restaurant was clean, employees were nice, food came out super fast! Paula was especially nice and helpful.

Vegetarian options: Veggie burger is amazing!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fries, Cheese Fries

It wasn't busy at the time of my visit. I think that contributed to the food quality being a little less than stellar.

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Fries

Won't go anyplace else for burger and fries when I visit Pittsburgh. Good stuff?.

Atmosphere: 4

Food: 5

Service: 4